Well, there is good news and bad news.
The bad is .... We have both shed a lot of tears these last 2 days. Please tell Shane and Laurie we are so sorry we could not continue our trip with them. Laurie lent us her cell phone as they were boarding the plane in Atlanta and it helped us a lot! (We will get it back to her when they return to Phoenix.)
The good news is we met some of the most wonderful people at the Atlanta airport who helped us cope with this disaster. ...... so this very nice lady from Delta's baggage service desk, (she knew our plight), took our baggage claim stubs and went to track them down. She returned about 45 minutes later with our bags! We thanked her and returned to the ticketing area to decide how to get back to Phoenix. By now, we were both extremely exhausted. We had gotten up at 4am in Phoenix and it was after 12am in Atlanta by now. We talked with 2 ticketing attendants and told them what had happened so far and requested how best to get back to Phoenix.
One of the attendants would not let us give up. She was so positive we would find the passport and overcame our doom and gloom attitude. She looked up every conceivable phone number in both the Phoenix and Atlanta airports for Delta Lost & Found, TSA lost & Found, airport Lost & Found, airport operations, even the Starbucks in Phoenix's terminal 3. She tried calling all these numbers but either received automated answer messages or negative answers regarding the passport.
She would NOT let us give up! She said we should wait until late morning and try the numbers again. We were so sad & tired and all of the comfy chairs in the airport were taken with the holiday passengers sleeping in them!
This incredible lady from Delta ticketing would just not let us give up! Our ticket to Barcelona was not refundable and we did not have
travel insurance either. She rebooked us on the next flight to Barcelona and even reserved us a seat on a flight via Rome to Palermo on the next day so we could rejoin the ship if we found the passport and could get it in time.
Anyway, she gave us a complimentary hotel voucher and a bunch of complimentary 5 minute phone cards, since we did not have the charger for Laurie's cell phone, and said go get some sleep and try again later in the morning. We went to get the free shuttle to the hotel but the phone number for the shuttle was constantly busy!
We talked with the driver of a shuttle for another hotel and after hearing our story, she volunteered to take us to our hotel even though she didn't work for them! WOW!!! She dropped us off near our hotel's lobby so as not to be seen and I gave her a nice tip and thanked her for her trouble. We got to our room by 3am and slept until 7:30am. We returned to the airport and retried all the same numbers to no avail but left messages to call us on Laurie's cell phone regarding the passport.
We finally decided to call Disney Cruise Lines to see what our options were. Well, the castmembers we spoke with were incredible!!! We asked if we could possibly rebook one of the later cruises using some of the $12,000 we had spent on this one. We were told there was nothing available at first but
then one of the supervisors tried again without entering the air travel add-on and surprise!!! For $435 additional perperson we got booked on the July 28th 11-day Med Cruise in a Cat 6 stateroom with a verandah just as we had booked on our previous reservation!!! She also told us not to book a flight back to Phoenix just yet and to call her back in 30 minutes. We went and got coffee and a Danish and called her back after the 30 minutes as requested. When we called back she gave us a confirmation code for tickets back to Phoenix at 4:30pm!!!! Man somebody pinch me! I must be dreaming! First nightmare then WOW!
We need to check with Delta but we probably can use our Barcelona tickets on this cruise as well. So, it seems, we will get to the Med after all! We will miss you all terribly but, have a great cruise and we can't wait to hear all about it! While waiting for our flight back to Phoenix we went and had some lunch at the food court.
We got a call from Starbucks in Phoenix and they had found Lynn's passport!!! We picked it up when we arrived back last night! So we are ready for July's cruise!
Sorry this was so long, but believe me when I say it was much longer for us!
Tom & Lynn (DisneySpirit)