Herein lies the problem with the discussion. The "hardline" fans no matter what you say are not the big picture that Disney is trying to attract. They've already got those people coming 1, 2, 3 times a year sometimes. They want new people to come, they want to impress them with the technology (when it works right), they want to create more guests that will come more than once every 5-10 years or so.
I wonder how many they can retain?
Hardcore WDW travelers, which I consider myself to be, visit at least one full week a year. I also like an immersive experience, meaning my beach and non Disney time is spent before I get to WDW.
How much is Disney going to gain to offset my cancellations? This May was (because I just cancelled it over fp+) a spur of the moment trip due to the 24 , hour day. 8 days for my family of 5, we spend a decent amount at Disney, just the week long CR trips in Sept and Nov were probably more than most people spend in a lifetime of WDW visits.
I know colleagues just back from the past week to 2 months who won't go back till this is fixed.
WDW will lose my boune back for a week at Poly in Sept if the system isn't fixed by then as well.
How many "once a decade" people can they attract new to offset the losses of people like my friends and I? I am thinking they just assumed our business wouldn't change...
I think it's naive to look at the next quarter or three to judge the impact. Many people book 2 quarters out and may not be willing to cancel because of airline ticket and other reasons.
For us, we usually drive and spend 18 days in Florida for most trips (I fly home for a day if needed) visiting family and the beach in addition to wdw, it wasn't an issue to cancel and make other plans for our 8 days.
I really want to do
MNsSHP again this year, I hope it's fixed by Sept. if it's not, they'll lose another $10k~ from us this year because I'm not going to Orlando for one night.