737 Max

[bcla]

Wait a minute. Back up a bit here. I'm confused. Southwest had customer service?

Yeah - really. I've had good experiences. Once I was on a business trip and when I called to add my Rapid Rewards account to the ticket I talked to native English speaker and not someone at an Indian call center.

Now I have dealt with an Indian call center where I got through it OK, but only after about a half hour and explanations that I was trying to book a short hop flight from Oahu to Maui with points.

 

[Mackenzie Click-Mickelson]

Not to mention I don't want my flight attendants being stand up comics...or at least trying to be.

IDK Delta had a cutesy, trying to be hip safety video we had back in 2016 the last time we flew them. I think that counts. The FAs just played the video. Now on the 1 (or 2 can't remember we were on 5 flights total RT) planes that didn't have the monitors they did do their safety spiel themselves.

 

[fly girl]

IDK Delta had a cutesy, trying to be hip safety video we had back in 2016 the last time we flew them. I think that counts. The FAs just played the video. Now on the 1 (or 2 can't remember we were on 5 flights total RT) planes that didn't have the monitors they did do their safety spiel themselves.

Delta's safety video is changed quite frequently. They have learned people pay attention more when they are not monotone and standard. They have had funny, animated, and unique (when uniforms changed, it went back through all the years with different uniforms ... I loved that one) safety videos to keep people watching. It works. You'll hear laughter throughout the cabin on the funny ones. I am just glad people are paying attention.

The manual demo done by the crew when you have aircraft without monitors (or the video equipment is acting up) is standard. The flight attendants demonstrating it can get creative (I have seen only a few) but passengers tend to love it. I never did it because I know I would just look like a fool in front of 150 people.

 

[Mackenzie Click-Mickelson]

Delta's safety video is changed quite frequently. They have learned people pay attention more when they are not monotone and standard. They have had funny, animated, and unique (when uniforms changed, it went back through all the years with different uniforms ... I loved that one) safety videos to keep people watching. It works. You'll hear laughter throughout the cabin on the funny ones. I am just glad people are paying attention.

The manual demo done by the crew when you have aircraft without monitors (or the video equipment is acting up) is standard. The flight attendants demonstrating it can get creative (I have seen only a few) but passengers tend to love it. I never did it because I know I would just look like a fool in front of 150 people.

Oh for sure I was just mentioning Delta because they also did the safety spiel with flare if you will.

The majority of my SWA flights they do just normal baseline safety spiel. Every now and then the FAs have had their fun with it. But they aren't the only ones to do it was really my point. I think with SWA they have embraced as part of their corporate culture the choice for the FAs to do it up but it's not that every FA out there is doing it.

I'm with you that I don't think I could ever do it myself

 

[Brett Wyman]

I can't see the 737 Max surviving. Sure the DC10 came back from a similar controversy, but with today's media and internet environment I just can't see it happening. But with 5000 already sold what path forward is there? Except of course deceit and whitewashing which may be what it comes down to.

 

[bcla]

I can't see the 737 Max surviving. Sure the DC10 came back from a similar controversy, but with today's media and internet environment I just can't see it happening. But with 5000 already sold what path forward is there? Except of course deceit and whitewashing which may be what it comes down to.

The DC-10's issue was mechanical. The 737 MAX issue is electronic - specifically software. It can be fixed like an operating system gets patched or when Tesla issues an update. This is a very different issue than poor maintenance practices coupled with a vulnerable mechanical design.

 

[Brett Wyman]

The DC-10's issue was mechanical. The 737 MAX issue is electronic - specifically software. It can be fixed like an operating system gets patched or when Tesla issues an update. This is a very different issue than poor maintenance practices coupled with a vulnerable mechanical design.

The public will not care. And Teslas cant fall out of the sky.

 

[soccerdad72]

The public will not care. And Teslas cant fall out of the sky.

Well, thanks to Elon, one technically could

 

[bcla]

The public will not care. And Teslas cant fall out of the sky.

The public generally doesn’t want to understand anything. But frankly motor vehicles result in more fatalities than aircraft. But we rely on software based systems in motor vehicles, including collision avoidance, automatic braking, etc. Software patches happen often in safety critical systems. Just check an errata sheet on any electronics that are used in safety systems.

Once they have a certified fix I won’t hesitate to fly in one. It’ll take a while but the public can be educated.

 

[bcla]

The FAA just recertified the 737 MAX for passenger flights.

https://twitter.com/x/status/1329046093787705347

 

[John VN]

The FAA just recertified the 737 MAX for passenger flights.

https://twitter.com/x/status/1329046093787705347

A re-introduction incentive of a penny per mile flight charge and I'm good to go NOW!

 

[MillauFr]

A re-introduction incentive of a penny per mile flight charge and I'm good to go NOW!

Wouldn't that lead to packed airplanes? I would rather they charge more and leave the middle seats empty.

 

[bcla]

The first US airline to restart commercial 737 flights did so a few days ago.

https://www.businessinsider.com/i-flew-first-us-boeing-737-max-passenger-flight-aa-2020-12

 

[kdonnel]

United is next to bring them back. Then Alaska is scheduled next. Southwest has not announced a return.

Alaska ordered a bunch more.

I’m hoping my American flight gets changed to a MAX. For now I am scheduled on a 737-800. Always excited to fly a plane I have not flown. Excited to be on a 787 to Hawaii in July.

 

[JimMIA]

I would not have any reservations about flying the Max. I don't think there has ever been an aircraft that has been dissected and vetted like this one.

 

[NannyBeBe]

I'll just go with what my pastor friend always said: "If this plane goes down, I'm going up."

 

[sam_gordon]

So the people who designed the planes redesigned and tested them and said they're ok.

The folks who are "experts" have signed off on the planes being safe.

People are still reluctant to fly them.

Hmmm... Sounds familiar, except we're missing the "your concerns don't matter, you should just fly them" people.

 

[kdonnel]

People are still reluctant to fly them.

Are they?

I read one article where they interviewed people at the airport. 80% couldn’t even recall the crashes until reminded. Once reminded 40% said they would never book a flight on those planes. They were on a MAX flight.

 

[godisney14]

I get that the general public doesn't really understand much other than two of these planes crashed. However, I would have no issue riding in one of these with a competent pilot and thoroughly tested software.

And, just how does one know whether the pilot that is about to fly the plane you are on is a competent one or not? Is every licensed/certified pilot considered competent?

 

[bcla]

And, just how does one know whether the pilot that is about to fly the plane you are on is a competent one or not? Is every licensed/certified pilot considered competent?

I have no doubt that all the major US based airlines (American, Delta, Southwest, United) are not going to skimp on their pilot training.