scuba diver said:
Time for me to vent about customer dis-service.
Oh, wait....can I tell mine too?
I've been paying extra on Mike's student loans. Every couple of weeks I figure out what extra we have and send in a check. Well, the check I sent in posted on 9/18....but so did ANOTHER check for $150, which I did not send in. I noticed it online (around 9/25), so I called CS to try to figure out who sent the money in. They said they'd investigate it and send me a letter within 2 weeks. Fast forward 3 1/2 weeks and in the meantime I've sent in another check and made the two regular payments ($155.30) online.
No letter yet, so I call.....and explain that the payment on 9/18 posted but it was not mine and I expected a letter re: it but have not received it (I have visions of me making the final payment and THEN they figure out the goof up and I'm charged late fees for 30 yrs before they tell me) The lady puts me on hold, comes back ands says "yes, your payment on 10/22 HAS posted.....you made it online. Do you not think you made that payment?" Uh, yes. I did, but that's not the payment in question. I explain again that it's the payment that posted on SEPTEMBER EIGHTEENTH that I'm asking about. On hold again. Same lady comes back. Yes, that payment has posted....in the amount of $155.30 and it posted on 10/22. Uh...NO....NOT THE $155.30 payment on 10/22, I want to know about the $150 payment on 9/18. "oh, ok, I put you on hold".....she comes back and STILL can't get it straight.
So I ask for a supervisor. I'm on hold and the SAME woman comes back on to explain that they received the online payment on 10/22 for $155.30. I say "I WANT TO TALK TO A SUPERVISOR....for some reason we are not communicating well together." "oh, ok, I put you on hold....." Same lady comes back.....seriously this happened FIVE times!!! It got to the point where she'd come back on the line and I'd bust out laughing b/c it was so comical to me. Finally I said "SUPERVISOR. SUPERVISOR.... S-U-P-E-R-V-I-S-O-R. I want to talk to a SUPERVISOR." Spelling it must have helped because I got a supervisor who in 3 minutes time told me "yes, we applied the $150 to your account, but we realized it was wrong on 9/20 and we credited to the right account."
Ok, why didn't anyone tell me this on 9/25 when I called?
And why is it still showing up on my online account that $150 was applied to principle on 9/18?

(sigh)