I've been contemplating the purchase of 3 deluxe APs via the discount link for some time now and today was the day I finally decided to purchase them. I was so excited and it was the first thing I did when I woke up at 5 am today. I chose the print at home option and everthing seemed to go through without a hitch. I got the confirmation email and then the nightmare began.
The second email, the one the contains the actual tickets never arrived. I kept checking my email. Nothing. I called the number on the confirmation email only to hear the "we're closed, call back at 8 am PST" message. That was over a 4 hour wait from my time zone and I am not a good waiter.
At 8 am PST, I dialed and waited on hold for my call to be answered in the order it was received. The CM that finally answered told me that I would have to email Ticket Services for assistance. I was shocked.
This was Disney I had called and I just knew that a live person would solve the problem right away with a little pixie dust. I was wrong. I emailed the designated department as instructed and then waited.
In the meantime, I checked my credit card online (I do this regularly now since I was robbed in Tulsa, OK, last month and had a laptop computer stolen out of my trunk....yes, I have been lucky like that lately
.) I was surprised to discover pending charges of almost $2500 on my account so I placed a phone call to Chase and discovered that Disney has 3 authorizations on my account for $717 each. My day was getting better and better all the time!
After that, I got to leave a message with
Disneyland's credit card authorization department in hopes they called me back to discuss the extra authorizations.
I was so worried that my 3 deluxe APs had ended up in someone else's mailbox, that I kept trying to call Disneyland's customer service back in hopes of getting another CM that might be more helpful. Everytime, I would end up on hold waiting for the next available person, work would interfere (imagine that
) and I would have to hang up.
About noon my time, I finally got connected to a CM that told me to calm down (did I mention I was panicking?) and explained to me that there had been a major problem with Disney's web site. This was a relief to hear. I was not alone!! She said that they were in the process of resending all of the tickets and that I should call back if I hadn't received mine before tomorrow evening. I thanked her profusely for being honest with me.
Almost 10 hours after my initial order, I finally received my tickets!
I am so glad but I'm not sure that the savings were worth the stress?!? I know I acquired a few more grey hairs today. I called their customer service again when I got home from work just to make sure that there was no possibility my tickets had gone to the wrong email address. They assured me that there had simply been a giant bottleneck in their email system and the tickets had not gone out at all until I received them late this afternoon. I told the CM that "the Happiest Place on Earth" had, at least for today, become my "Nightmare Before Christmas." She reassured me that they would make it all up to me when I arrive for my next visit in May. Personally, I have no doubt that this will be the case because Disneyland is truly magical. The bottom line is, once I had my electronic AP's with the beautiful TinkerBell on them in my hand, the magic began.......
I can hardly wait until my family and I get there!
