bumbershoot
DIS Legend
- Joined
- Mar 5, 2007
- Messages
- 69,750
forgive the wordiness....
We were at Universal Dec 10-13. Loved it. Stayed at Royal Pacific on the Club level (thinking we'd save money on food/water by doing it that way).
3 things have stuck out in my mind; they are about both resort and park.
1.
I'd read that Ripsaw Falls was NOT size friendly. So I discouraged my hubby from riding, as he is sensitive and doesn't like people staring as he gets onto rides (there was a bad BAD incident at California Adventure's Mulholland Madness), and I knew he probably couldn't ride. Once DS and I got up there, I knew he couldn't. DS and I rode 2 or 3 times in a row (it was already raining, we had ponchos, why not?).
The last time, as we left, I noticed that there's a "practice" log before you go into the queue. I called DH over to see. The TM there noticed what I was saying, and gave DH tips on what seat to go for, how to get in, etc. DH tried, but it wasn't going to be possible. The TM had gone back to the line-start, and we were walking away. The TM then actually trotted over to us to give us the suggestion of DH asking to ride in the ADA log. It's a bigger seat with more area to ease yourself down in, and since it was a very light day (cold and raining) there wasn't likely to be competition from those who truly need the log (of course if there had been, DH would have waited!).
DH decided to try, and went back up with DS. The TM had also mentioned that the log comes around every 5 minutes, so even if he just missed it, there wouldn't be that long to wait. They just missed it. But...it finally arrived, hubby was able to get in, and he was able to ride Ripsaw!
We put in a kudos for that TM, for going above and beyond, and we got a letter back thanking us for the thanks.
2.
DS lost his brand new Harry Potter wand. We'd left the room with it, walked down the hall, grabbed breakfast to go from the Club lounge, walked to the elevators, and got to the bottom floor when he realized it was gone. Maybe 5 minutes had passed from leaving the room. We left our dreams of getting there at Early Entry opening, and started scouring the areas. Club lounge scoured, room scoured, elevator scoured, hallways peered at. I went to the front desk to ask, they got me on the phone with Lost and Found, of course it hadn't been turned in. I went back up to the room, where I started to look...was so tense about this (it's not the $30, it's the principal of DS losing things...this is NOT the first time he's lost a souvenir within days of buying it) that as I bent to look somewhere on the floor, I tweaked my back, ugh. As I was standing up, the phone rang.
A fellow guest had turned it in (this did not happen at Disneyland when he lost his build your own lightsaber!). It got to the front desk, and they remembered me. Before it hit L&F, because I'd given my info and because the Club people had also called down my info, the Front Desk people called up to the Club level, and the Club people called us. WOOOOO! So that's a kudos for the guest (who had already checked out!) and all the staff that cared AND remembered us (it had only been 15 minutes, but still, they didn't have to think about us long enough to remember us).
3.
Club level food was nearly useless to us, and housekeeping didn't change a fluorescent lightbulb that I left a note about (it was fine for a few minutes, would start flickering horribly for 10 minutes, then would go OUT entirely).
When we got back, I got a survey in email about my stay. It asked about any problems, etc etc etc. I mentioned those things. Filled it out *last night*.
This morning, I got a reply. Apologies for the lightbulb, and thanks for understanding why the housekeeper probably hadn't replaced it (b/c it was fine for the moments she or he would have been in the room), and they'll look into it. A thanks for the comment on the food, and they'll look into being able to meet requests a bit more (we are vegetarian, while their food, for the most part after breakfast, was most definitely not). When we stay in the future, please call this number so they can better help us.
All in all, I was VERY impressed by the responsiveness and attentiveness of the staff there.
When we went back to WDW (which we loved as well), hubby started noticing a glazing over thing that the CMs there would do if you talked a second too long. They'd just tune out entirely. The TMs at Universal didn't do that. I'm the same talkative person- I talk too much and about trivial things...but the TMs stayed focused (which let them be able to remember me, like with the wand) while the CMs didn't.
Just a nice thing.
We were impressed! Far more than we expected to be (and we expected to enjoy it).
We were at Universal Dec 10-13. Loved it. Stayed at Royal Pacific on the Club level (thinking we'd save money on food/water by doing it that way).
3 things have stuck out in my mind; they are about both resort and park.
1.
I'd read that Ripsaw Falls was NOT size friendly. So I discouraged my hubby from riding, as he is sensitive and doesn't like people staring as he gets onto rides (there was a bad BAD incident at California Adventure's Mulholland Madness), and I knew he probably couldn't ride. Once DS and I got up there, I knew he couldn't. DS and I rode 2 or 3 times in a row (it was already raining, we had ponchos, why not?).
The last time, as we left, I noticed that there's a "practice" log before you go into the queue. I called DH over to see. The TM there noticed what I was saying, and gave DH tips on what seat to go for, how to get in, etc. DH tried, but it wasn't going to be possible. The TM had gone back to the line-start, and we were walking away. The TM then actually trotted over to us to give us the suggestion of DH asking to ride in the ADA log. It's a bigger seat with more area to ease yourself down in, and since it was a very light day (cold and raining) there wasn't likely to be competition from those who truly need the log (of course if there had been, DH would have waited!).
DH decided to try, and went back up with DS. The TM had also mentioned that the log comes around every 5 minutes, so even if he just missed it, there wouldn't be that long to wait. They just missed it. But...it finally arrived, hubby was able to get in, and he was able to ride Ripsaw!
We put in a kudos for that TM, for going above and beyond, and we got a letter back thanking us for the thanks.
2.
DS lost his brand new Harry Potter wand. We'd left the room with it, walked down the hall, grabbed breakfast to go from the Club lounge, walked to the elevators, and got to the bottom floor when he realized it was gone. Maybe 5 minutes had passed from leaving the room. We left our dreams of getting there at Early Entry opening, and started scouring the areas. Club lounge scoured, room scoured, elevator scoured, hallways peered at. I went to the front desk to ask, they got me on the phone with Lost and Found, of course it hadn't been turned in. I went back up to the room, where I started to look...was so tense about this (it's not the $30, it's the principal of DS losing things...this is NOT the first time he's lost a souvenir within days of buying it) that as I bent to look somewhere on the floor, I tweaked my back, ugh. As I was standing up, the phone rang.
A fellow guest had turned it in (this did not happen at Disneyland when he lost his build your own lightsaber!). It got to the front desk, and they remembered me. Before it hit L&F, because I'd given my info and because the Club people had also called down my info, the Front Desk people called up to the Club level, and the Club people called us. WOOOOO! So that's a kudos for the guest (who had already checked out!) and all the staff that cared AND remembered us (it had only been 15 minutes, but still, they didn't have to think about us long enough to remember us).
3.
Club level food was nearly useless to us, and housekeeping didn't change a fluorescent lightbulb that I left a note about (it was fine for a few minutes, would start flickering horribly for 10 minutes, then would go OUT entirely).
When we got back, I got a survey in email about my stay. It asked about any problems, etc etc etc. I mentioned those things. Filled it out *last night*.
This morning, I got a reply. Apologies for the lightbulb, and thanks for understanding why the housekeeper probably hadn't replaced it (b/c it was fine for the moments she or he would have been in the room), and they'll look into it. A thanks for the comment on the food, and they'll look into being able to meet requests a bit more (we are vegetarian, while their food, for the most part after breakfast, was most definitely not). When we stay in the future, please call this number so they can better help us.
All in all, I was VERY impressed by the responsiveness and attentiveness of the staff there.
When we went back to WDW (which we loved as well), hubby started noticing a glazing over thing that the CMs there would do if you talked a second too long. They'd just tune out entirely. The TMs at Universal didn't do that. I'm the same talkative person- I talk too much and about trivial things...but the TMs stayed focused (which let them be able to remember me, like with the wand) while the CMs didn't.
Just a nice thing.
We were impressed! Far more than we expected to be (and we expected to enjoy it).
At WDW, they sometimes don't even make eye contact with you when you ask a question and shout the answer like they're saying it to everyone else. 
