Hey All-
Just back from 7 nights at the BC with a 3-night cruise on the Dream added on the beginning for good measure. I wanted to provide you all with some impressions of our stay and some reflections of what I think Disney can do better.
This is my husband and I's 2nd stay in 2 years at the BC. I have stayed at BC or BCV 5 times due to work trips over the years. This time we were joined by my mom and dad who had an adjoining room to ours. We were in room 2580 and my folks were in room 2582. The rooms each had two full beds and a full balcony. It was a different set-up than the room we had last year which was a bit bigger and had a wet bar in the corner.
When we checked in on Sunday afternoon our rooms were ready and we said hi to Teena who was greeting guests in the lobby (hey Teena!) and went up to our rooms to change for dinner. We had been at baseball spring training all day and were in need of a change of clothes before the Flying Fish (ps? as great as ever!).
Immediately upon entering our room we noticed that the beds were not fully made. They had sheets on them, but no duvet or other blanket. We knew they were supposed to have another cover on them because we saw my parents room and they had a blue cover, duvet-ish thing over their beds as well as a coverlet over the ends of the bed. We of course called housekeeping and asked them to add the missing linens.
In my parents room, there is no other way to say it, the bathroom was dirty. There was urine in the toilet and there was towels on the floor. They had to call housekeeping as well.
It took over 2 hours for them to resolve the issue, but it ultimately was resolved for both rooms.
I wish I would have taken a picture of it but in our room the bed skirt on the bed closest to the window was ripped and frayed and askew from the bed. As we never slept in that one, it stayed like that the whole trip. and when I say ripped, I mean the seam was visibly ripped and frayed.
Another issue was the general "tiredness" of the room. In the bathroom the wall closest to the shower had peeling wallpaper and the actual plaster behind it was damp. No doubt from many showers hitting the wall. There were multiple black marks and nicks on the wall. The balcony was FILTHY the entire time we were there. There was no way to sit on the chairs or lean on the rail. They were dirty with bug and bird droppings. (which really? how hard is it to just wipe down the chairs and the railing? I know this insn't the Dream where it is done daily, but really?)
On our third night there we came back around 4 to go to the pool for a bit and then change for dinner. When we walked in there was a crib in our room near the door to the balcony. just my husband and I and we have no kids, sooooo...... we called housekeeping to come and get it, left for dinner, came back 3 hours later...it was still there. called around 10pm for them to come get it...still nothing. that crib stayed there the rest of the night and through the evening of the next day about 24 hours or so. I had to call three times but it eventually was removed.
Hey, I know I am going to get flamed for this, but at over $400/night I expect a bit more from our hotel room. I think, at the very least, it is time for a major rehab of the rooms at BC. Second, there needs to be some better management of housekeeping services. half made beds and dirty rooms just don't cut it. and finally, as a person that goes to Disney once a year, every year I deserve better. There was never an apology issued, never a call to make sure everything was ok. NOTHING.
I think this is the last time for a bit for the BC. and yes, I have written a letter to WDW about my disappointment.
Hope everyone else has a better stay than I did.
Jennifer
