1800 Flowers Work At Home Opportunity (Select States)

[Kellyscrapbooks]

All I am getting is CSI calls grrr I have been on since 10 with an hour break between 3-4.

me too, and status check after status check after status check!

 

[Kellyscrapbooks]

I'm off now, I haven't actually gotten a sales call in 3 days, not since my first night, everything has been CS, status check or web support. I have placed a number of orders, but they all came through as one of the above. ugh...
I have had some wonderfully nice people, but I've had some awful ones as well. I was in Han Team 2 today, usually actually.
I had one customer screaming, cursing and generally being verbally abusive when her cc was declined, even though we called and left 3 messages, somehow she was blaming us for it. whatever...
I am so exhausted, I was going to try and pick up more hours even in pj party tonight, but I just don' tthink I can do it. I'm so tired!!!
I just keep reminding myself though, that the 98.5 hours I'm putting in this week will just about pay off my trip. That makes it well worth it!!!!

 

[timandlesley]

me too, and status check after status check after status check!

I hear ya, I did status checks/web support/CSI's since I started last week. Today after 4 hours into my shift, I was finally switched into sales and it was great. So do not give up hope!

Tim

 

[3DisneyBuggs]

Im doing cust ser now. Im trying to cancel 2 duped orders that are being shipped ups already ahhhhh! I want sales calls I only had one sale since Monday!

 

[pinkplaydoh]

i want sales calls too...i may do the pajama party, but I've only had 3 hours of sleep in last 24 hours and I'm back on again at 9am

 

[pinkplaydoh]

does anybody really know how to read your timecard? Mine only shows my breaks, but doesn't show what time I logged in or out...am I doing something wrong
?

 

[3DisneyBuggs]

Mine too and I think Im an hour short yesterday too. Do they pay us for break and lunch time or not?

 

[pinkplaydoh]

i think we get paid for breaks..apparently there is supposed to be switch time showing? Are you on tonight?

 

[3DisneyBuggs]

Im working all cust srvc. I can't wait for 2 am I am tired I almost forgot my name! Ithink my time is wrong because Im short an hour or so.

 

[2angelsinheaven]

Lol, Angela, same issues here...I'm SOOOO tired. Been working since 12am, still got 5 1/2 hours to go.

 

[KT27]

I am working 1-11pm today; 9am to 7pm Sat; 730am to 9pm Sun; 1 to 10pm Mon; 9am to 9pm Tues ehhh I am going to be so tireddddd!

 

[nicdanh]

http://ww4.1800flowers.com/template.do?id=template8&page=9000#18

Summary

1-800-Flowers.com customer service center, recent winner of the global call center of the year award is now hiring customer service oriented individuals to work from the comfort and convenience of their home office. These employees serve as the first contact customers have with the company.

We are looking for flexible, PC-savvy individuals to work on a part time basis and who live in the following states; Arizona, Florida, New Mexico, Oklahoma, Ohio, New York, Texas, Virginia and Nevada. Successful candidates must have their own PC with reliable high-speed internet connection, a dedicated land line telephone (conventional non-wireless telephone connection) for incoming calls and can type 35 words per minute. Prior call center experience preferred. Applicants must be 18 years of age or older and have a high school diploma or GED to apply. Good typing, writing, spelling and math skills, with strong communication skills required.

Scheduling Requirement

The nature of the 1-800-flowers.com workload is dependent upon the number of customers that are placing orders. We typically have a steady flow of workload, however during peaks periods such as Thanksgiving, Christmas, Valentine’s Day and Mother’s Day our workload increases significantly. We refer to these periods as our "Gold Rush Periods." During Gold Rush Periods, we require Home Agent Specialists to work 8 – 10 hour shifts on gold days. Gold days are generally 2 – 4 leading up to the day of the holiday and 1 – 3 days following the holiday. Based on your availability, there is a possibility that you could work many more hours during the "Gold Rush Period."

GOLD DAYSMother's Day GOLD Days
May 10, 2007
May 11, 2007
May 12, 2007
May 13, 2007
May 14, 2007
May 15, 2007
May 16, 2007
May 17, 2007 Thanksgiving GOLD Days
November 19, 2007
November 20, 2007
November 21, 2007
November 22, 2007
November 23, 2007
November 24, 2007
November 25, 2007

Christmas GOLD Days
December 19, 2007
December 20, 2007
December 21, 2007
December 22, 2007
December 23, 2007
December 24, 2007
December 25, 2007
December 26, 2007
December 27, 2007
December 28, 2007
Valentine's GOLD Days
February 11, 2008
February 12, 2008
February 13, 2008
February 14, 2008
February 15, 2008
February 16, 2008
February 17, 2008

Hardware and Software Specifications
Workstation Minimum Requirements

Desktop Computer: Pentium III 300 MHz or better.
Operating System: Windows XP Professional or Home Edition
RAM / Memory: Minimum 256 MB available RAM
PC Sound: Required w/speaker
Modem: DSL or Cable
Video Card: Standard - Recommended 8 MB video card
Hard Drive: 4 GB IDE Hard Drive (larger is better)
Dedicated Phone Line: Land line for work during schedules shifts.
Telephone set: Must be a corded traditional telephone. No cordless, cellular/wireless, or VoIP (e.g., Optimum Voice, Vonage, AT&T, CallVantage).
Microsoft Internet Explorer: (6 or later), with 128-bit encryption. Windows Update
Antivirus Software: Norton Anti-Virus software with current and updated virus definitions
Internet Account: Subscription to a reliable high-speed ISP which has bi-directional speeds of 128K or more and which is neither a wireless nor satellite connection. A wireless connection within the confines of your home is acceptable as long as your DSL or cable connection is "hard-wired".
Office Furniture: A sturdy desk and a comfortable sturdy chair at a comfortable height with adequate back support. (5 legged chair highly recommended)
Monitor: 17" monitor - Highly recommended
AIM: Free download available at www.aim.com
Microsoft Office: including Microsoft Word and Excel WinZip, Adobe Acrobat reader. -Free download available on the Web
Battery Backup: UPS/Battery Power Supply including surge
Headset: A corded headset with a noise-canceling microphone. The headset must be corded and plug into a corded telephone to allow you to work hands-free.
Printer: Printer (color is better)
If you meet the above requirements, the next step in the application process is to complete an on-line assessment of your PC and your skills. This assessment will take approximately 1 hour to complete. Click here to go to our on line screening center.

Do you think that they will ever need people from Massachusetts?

Thanks
Michelle

 

[KT27]

Do you think that they will ever need people from Massachusetts?

Thanks
Michelle

I'm not sure why the state you live in matters since we are home agents...maybe?!

 

[2angelsinheaven]

I just emailed my SSM since I've worked 12's all week and am working my other job tomorrow and Sunday 9am-3:30pm and Flowers has me working 4p-2am tomorrow and 4p-4a Sunday. I know I'll be terribly burnt out. Fingers crossed they will shorten the shifts, atleast Sundays. I just can't imagine working 19 hours with only 4-5 hours sleep. Anyone else working an insane amount of hours? My total for this week is 82 currently...=o)

 

[ThreeMusketeers]

I am just hoping that Christmas isn't this insane with hours, since I see that is part of "gold rush" as well. And it's up until Xmas eve.
It was so crazy yesterday they put me on bloomlink and I was taking calls from VERY angry florists who just wanted to get off the darn phone with me. It was frustrating. And I didn't feel that I had much direction in chat at all. So... Here I am with my pesimestic view of this whole thing again. (sorry) But on the good side..I did get my check. They had to fed ex it to me. Must have been lost in the mail.
Working now 6a-6p, then sleep for a few hours for work tonight 12am-12pm tommarrow. These shifts stink!
Hope your days work out for ya Darlene! I couldn't imagine going out into the world with only 4 hours sleep! lol GL!

 

[Tooblessed]

I can't get back into Avaya right now so I am off on project.
I will definately be working my hours differently for the later Gold rush times. This was a learning experience that is for sure.
almost time for me and my pillow to have a date!!!

 

[pinkplaydoh]

i'm supposed to be in project too but our training wasn't good on q's, and Idon't have any idea how to do this. Oh well. Yes, this week certainly was a learning process.

 

[3DisneyBuggs]

Wow those are a lot of hours I am wiped out working 7- 3am. I'm working now but the avaya statiosn are full so I am on project. Nice but how can I locate a florist without a phone! At least I feel the CSi fog is starting to lift .I guess the more youdo the more you learn. Wonder whent they will post the rest of May's schedule.

 

[zurgswife]

Do you think that they will ever need people from Massachusetts?

Thanks
Michelle

Michelle where did yo get that link from..is that the original one????.....I'd love to do more flowers but they don't have might state listed...I'm doing flowers via another company and really enjoy the pace....But my state isn't listed....Mother's day has been great...though my hours are much better then yours....

 

[Tooblessed]

I have a schedule through June 3rd so I'm sure your schedule will be here soon.
Tonight has not been fun at all. I'm working all cust sat!!!