But, by adjusting you schedule to allow for a unplanned appointment you are squeezing someone in. I know I have had times when I past due for a haircut and needed to go out of town for a death in my family and had a hard time getting it done because my "regular" person could have cared less and wouldn't work with me at all. Ended up just going to someone else at a different salon and taking a chance my hair wouldn't end up looking crazy or anything.
Another thing I hated about another stylest I used to go to was that she never could remember that I liked to make my appointment for my next cut and/or color before I left the current appointment. I always had to remind her. She also would cancel on short notice because she decided to take a vacation, but then would have very little available times to reschedule and I would end up leaving work early in order to get my hair done. Sickness I can handle, unplanned vacation not so much.