Your Worst Customer Service Experience

[ShesAPirate]

subbing, great thread! I'm sure I have a few bad customer service stories, but I'll just give this one for now...

This horror took place at Jocks and Jills, a sports bar/restaurant in Atlanta. My husband and I went there to watch some game -- might've been a bowl game, I can't really recall. All I know is that it was the Georgia Bulldogs, and he's a fanatic.

Anyway, apparantly everyone else in the state of Georgia decided they wanted to go watch this game at Jocks and Jills, too. It was packed. When we arrived and put our name on the waiting list, the hostess asked me if we would be willing to share a table with someone else. I wasn't into that idea, so I told her NO, we'll wait until we can have our own table.

Eventually, we're seated at a booth. We're looking at our menus when that hostess comes over with another couple and proceeds to seat them with us. I got up and refreshed her memory of our conversation, the one where I told her we didn't want to share a table. Of course, her memory of our conversation was the complete opposite, so we argued for a while. She was all attitudey with me, lots of eye-rolling, and evnetually just kind of pushed me off on a manager, who moved us to our own table.

So I'm already totally annoyed and wanting to leave, but we were there, and hungry, and James really wanted to see the game. I ordered some kind of salad as my entree. About 2 bites in, I come to a piece of lettuce that I can't really chew - so I spit it out, only to find it's wrapped around a cigarette butt!!! There's NO WAY that happened accidentally! I was instantly sick to my stomach. James got the manager, and I made no bones about clearly accusing the hostess who's been such a wench to me. He was super-apologetic, told us to order whatever we want, it was all on him -- to which I wanted to ask, how would your appetite be if you just found a cigarette butt in your salad?!
He also gave us cards to come back twice and eat whatever we want for free. He was very nice and all, and I know it wasn't his fault, but short of letting me kick that hostess's butt, there was nothing he could do that would make me feel better.
So, needless to say, those cards never got used. And I made sure I told everyone I knew about my experience.

 

[Pikester]

subbing, great thread! I'm sure I have a few bad customer service stories, but I'll just give this one for now...

This horror took place at Jocks and Jills, a sports bar/restaurant in Atlanta. My husband and I went there to watch some game -- might've been a bowl game, I can't really recall. All I know is that it was the Georgia Bulldogs, and he's a fanatic.

Anyway, apparantly everyone else in the state of Georgia decided they wanted to go watch this game at Jocks and Jills, too. It was packed. When we arrived and put our name on the waiting list, the hostess asked me if we would be willing to share a table with someone else. I wasn't into that idea, so I told her NO, we'll wait until we can have our own table.

Eventually, we're seated at a booth. We're looking at our menus when that hostess comes over with another couple and proceeds to seat them with us. I got up and refreshed her memory of our conversation, the one where I told her we didn't want to share a table. Of course, her memory of our conversation was the complete opposite, so we argued for a while. She was all attitudey with me, lots of eye-rolling, and evnetually just kind of pushed me off on a manager, who moved us to our own table.

So I'm already totally annoyed and wanting to leave, but we were there, and hungry, and James really wanted to see the game. I ordered some kind of salad as my entree. About 2 bites in, I come to a piece of lettuce that I can't really chew - so I spit it out, only to find it's wrapped around a cigarette butt!!! There's NO WAY that happened accidentally! I was instantly sick to my stomach. James got the manager, and I made no bones about clearly accusing the hostess who's been such a wench to me. He was super-apologetic, told us to order whatever we want, it was all on him -- to which I wanted to ask, how would your appetite be if you just found a cigarette butt in your salad?!
He also gave us cards to come back twice and eat whatever we want for free. He was very nice and all, and I know it wasn't his fault, but short of letting me kick that hostess's butt, there was nothing he could do that would make me feel better.
So, needless to say, those cards never got used. And I made sure I told everyone I knew about my experience.

That is just wrong!

 

[BeautyNBeast]

When I was driving home from college one night, I stopped at a gas station to get some gas. At this time, I did not have a check card, and everything was cash for me. I only had a ten dollar bill and I took it in to the attendant. She then accused me that it was counterfiet, and proceeded to lecture me on it, when she used the special brown pen, it was not counterfiet (surprise surprise since it came from the bank). I was angry, but being young I never said anything. She never even apologized to me about accusing me of counterfiet bills before she even checked it. I never went back to that particular gas station.

Another incident, I was out to eat a couple months ago at this Mexican restaurant that has really good food. Anyways, there was a pucker margarita on the menu, so I ordered an apple pucker margarita. I did not really like it, so we asked the waited to take it off the table. We never asked him to take it off the bill. This guy, who I thought was the bartender, came over to our table and starts yelling at me. He says I special ordered a drink that was not on the menu (not true) and why did I not want to pay for it. I kept telling him I was going to pay for it. My DH had to say something finally because this guy would not let it go. I called a manager over and was like I do not understand, I ordered a drink off the menu, I do not deserve to get yelled at it since I did not like it and was going to pay for it. Well, the bartender came over, and apologized, and said he was a part owner . Also, the waiter put in the drink wrong, which I did not know since I never had it before. The waiter was trying to be nice by asking for it to be taken off. I have not been back since, and probably will never go back. i have never been yelled like that before in a restaurant.

 

[FoggyToad]

No desire to go into specifics but it's AT&T without a doubt. Liars, cheats, and pretending to offer customer service when they're there to rip you off from start to finish. If they were the only cell phone company out there, I'd never use a cell phone again.

 

[NikiM20]

Mine is a Bath and Body Works story...It was a couple of weeks ago.

DD, Dsis, and myself were out shopping. We had the coupons BBW mails to you. The 2 cashiers start complaining about how it pi$$es them off when people come in with coupons and it wouldnt be long before the Chinese started coming in with all of their coupons trying to get free stuff
DD9 says Mom, that was rude.

I immed talked to a manager, who apologized over and over. I then called
Corporate on Monday.

 

[famofsix]

good news, I reported my shower curtain episode to coporate and now they are sending me a gift card along with an apology. Well at least some companies will still try and fix bad customer service.

 

[Camicar]

These weren't the worst, but they are the most recent.

1. Air Canada and the Toronto Airport. So... we're flying to Rome for our 1st trip to Europe ever ( and for all we know, it may be our only trip). We get to O'Hare (Chicago) in plenty of time, check in, etc. Flight is delayed 3 hours. This is a problem bec of our connector from Toronto to Rome. Go up desk and ask, they say that we will still have plenty of time bec it's a 5 hour lay over. Experience tells me that this is not going to be true. So... We get on the plane and then... sit there. We are delayed at the gate due to bad weather in Toronto. Within 30 mins, FAs start to announce flight changes for passengers. Great. Except -- she made no announcement about us. So we call her over. Geeeeee. The airline has no record of our connecting flight to Rome. None. Even though the ticket in our hands shows the flight. And so? She shrugs. Nothing she will do about it. She starts to walk away and my dh politely calls her back. After a long conversation, she agrees to 'check into it'. Three hours later en route finally to Toronto, she tells us that yes, indeed we are booked to Rome but she has no info on that flight. Check with the gate attendant at the top of the ramp -- she'll be able to help you. And if not, then you'll be missing getting to Rome bec they've cancelled a bunch of flights.

Okay, right. Gate attendant at the top of the ramp did not speak English. Keep in mind, this is Canada. Not China or Italy or Turkey. I thought they spoke English in Canada. Apparently not in Customer Service. Yippee Skippy. And there is no Air Canada desk or even, departure/arrival screens anywhere to be found so we have no idea what is going on. So we now have to go thru Customs. Woman looks at our tickets and says, "Hey, you're going to miss your flight bec it's leaving in one minute. You better run." So... we run down a very long corridor (still no screens), then down an escalator. Finally. One little screen. Our flight was delayed for 3 hours. Okay.... Now that our heart rate is down to normal, let's get dinner. Only one place is open -- a totally disgusting burger joint that makes everything up an order at a time. The line is more than 40 people long. We get up there and I'd already decided to go with only prepackaged food. Turns out mine was the right decision bec the guy in front of us returned his burger bec there was a bug in it.

Finally get on the plane -- FOUR hours late. It's now past midnight. Everyone settles in to sleep and an hour later, they wake everyone up to serve dinner. At 1am!

On the return flight, the FAs go up and down offering passengers customs forms. We ask for one and oh no, they only have French language ones left. My dh frowns (that's all, frowns) and the FA launches into this diatribe about how passengers 'expect too much' and they only offer the forms as a courtesy and they don't have to be courteous after all!

Now, it occurred to us that we had a very long layover in Toronto and we should get our flights changed to an earlier one. The film they show you on board says that if you need help with this to go to one of the Info booths. We pass 1, 2, 3 info booths -- none were staffed at 3pm on a Wednesday afternoon. We pause at one and jump a mile when a voice SCREAMS at us, "MOVE MOVE MOVE!" It was a buggy driver who apparently could not make the turn without us moving from our positions right in front of the info desk. Great skills there. So... we keep moving on to the baggage area, hoping there would be an AC desk there. Which there was, but they refused to rebook our flight until our luggage was in hand. Okay fine....

Oh and why were they offering us customs forms? Because you go thru US Customs in the Toronto Airport. Problem: You have to pick up your luggage and have it searched and go thru customs. Further problem: it took them more than an hour to get the luggage to baggage claim (in an area with no restroom). So by the time our luggage was there, the first flight out was now booked, we had to go to the 2nd flight. Then there's another Checkpoint Charlie, then customs... Where they only had 1 attendant on duty.

The line is getting longer and longer. The wait is made more interminable by the fact that an attendant kept cutting into line with a woman in a wheelchair who each time did not have her paperwork completed properly, but got to cut the line each time. You then go thru customs and have to once again check your luggage, go thru a security line and then find your gate. At this point, several people had missed their connection bec by the time we got our luggage and went thru the 4 separate lines, nearly 2 hours had passed. We then had to wait an extra 15 minutes bec security 'did not like' my and my dd's packs (empty except for wallet and camera) and they had to debate about them for 15 minutes. We then rush to our gate only to find out that flight has also been delayed.

I will never fly Air Canada or thru the Toronto Airport again.

2. We're at Marshall's yesterday. Went up to buy a shirt. Only checker open is at the Customer Service counter and customer in front of us is involved in some very complex return/exchange so cashier asks manager -- standing right there but deeply involved in hanger sorting -- to call for another cashier. Takes her sweet time walking to phone and pages cashier, "Britney." Well, Britney is not forthcoming, so manager stands there, glaring at me, tapping her foot. Pages her again. Stands there and taps her foot. By now, 5 more customers are standing behind me. Pages her again.
At this point, I say, "Can YOU check us out?"
Her answer, "No, I'm busy paging a cashier."
Customer behind me says, "It seems to me it might be easier if you checked us out. This lady in front of me just has one item and could have been out of the store already."
"NO. It's not my job to check when a cashier is available."
Customer behind me: "But apparently Britney is not available--"
Manager: "It's still not my job to check people out."
Me: "What is your title?"
Manager: "Customer Service Manager."
Me: "But customer service does not include checking people out?"
Manager: "NO!"

 

[_queenie_]

I don't know if I can put my finger on the worst, but this was pretty bad:

Back a couple years ago, I was off shopping with my DD, niece, and SIL, the girls were about 7 or 8 at the time. We were at Filene's and my SIL wanted to buy these little Oshkosh capris which were on the $4.99 rack (original price $15.99). I'm guessing they had been there a while, since they were the only ones there.

We brought them to the register, I can't describe the cashier other than saying she was an old hag, and they rang up as 1 cent to our surprise. The cashier went into an outrage of saying that she couldn't sell us anything for 1 cent, she told this whole story about how she has sold items for 2 cents, but never for 1. She even made the point of getting out her handbook, flippping for that rule, but she couldn't find it. She carried on about how she knew it was a rule and must have been in a different handbook.

So my SIL finally asked what she could pay for them if not 1 cent, we suggested 2 cents since the woman kept saying she had sold things for 2 cents, she also the $5 offered she was originally going to pay for them. She said no because there was a glitch in the system and that was the reason why they were ringing up so low, she said she could only offer them for 25% off the original price.

The whole time she had been throwing subtle insults, but by this time she kept saying that society has become so used to things being given to them that nobody will settle anymore, implying that we were cheap and lazy. What I remember specifically is: "So many just don't know enough to pull out their credit card and just pay for what they really need instead of always expecting more for their dollar. Some people just need to learn to live within their means." She wasn't even making any sense, perhaps she was buying things on sale because she wants to have more while still living within her means!

The capris really weren't worth $12 and we were done putting up with this bull**** so we just left. We had to leave to get back to my inlaws so we didn't go report her. Since my SIL and niece were going home the next day, I had to go back and report the woman for being rude the net weeek myself. I found out the is 1 cent policy was NOT a rule and this was not this woman's first offense! Not that I'm proud of possible getting her fired, but let's just say I never saw that woman working again!

 

[Pigeon]

We tried to switch to EarthLink's VOIP. It was a total disaster. They shut off our Verizon service before they'd even shipped the part that we needed to use it. I spoke to half the population of Bangalore trying to resolve the issue. I would have to go through my life history, and they would simply read from a script, and when it was clear they wouldn't do anything to help, would pass me off to someone else, where we would rinse and repeat, for two entire days.

I finally got so fed up, I decided we'd go back to Verizon. EarthLink refused to release my number for two full weeks. So, I was without a phone for nearly a month. They are the worst organization ever.

 

[acejka]

I was getting fitted for bras in Victoria's Secret, and the girl fitting me goes "Oh, the only way you are going to get a bra to fit correctly is if you have some surgical enhancements done."

To this day those comments have haunted me if I didn't want an augmentation before, that definitley made me want one.

 

[Andrea]

Well I have one... but "I" was the one giving bad service, or so they said!! Well I was at my part time job that I only work ever other Saturday at. (i'm an optician) This lady came to pick her glasses up we only had one pair ready for her and not both. She said that she asked the lady if both pairs was there and the lady said both pairs were not.

I called the lab which is about 20 mins away and they still had them and told me they would be ready in about an hour. I go back out and tell the customer that. She started screaming at me. I gave her a couple of options. I told her that In an hour or so I could send some one to get them and bring them back here for her, I offered to mailed them to her, and then I offered her, her money back. She started yelling and being rude even louder... well then guess what happens, I started getting this nervous little "giggle" and I asked her what would she like me to do for her since none of the above is what she wanted. She then went on to yell more and tell me she wanted her money back for the 2nd pair plus the glasses. I told her i couldnt do that, but i will get in touch with the store manager and see what I could do for her.

she didnt like that and told me to stop laughing at her, and that she wanted someone else. I told her i was not laughing at her. Finally someone brought her the glasses and we did end up giving her another free pair of glasses.

I just wanted to start yelling myself and say lady if I am "laughing" at you its a nervous laugh for you being such a butt.

 

[OzFan]

I wouldn't say mine was as bad as some of these, but it just got my goat. My husband and I went to Starbucks this pat Sat. I ordered a venti double shot on ice and a venti tux on ice. The person tells me to pull up for my total. When I get to the window, he repeats my order, double shot on ice, and white chocolate/ mocha on ice. I say yes that is correct. he tells me that will be $12.85. I said, could you please repeat that? $12.85 he says nasty. I'm still doing the math in my head....6 bucks a coffee, NO WAY! He takes my 20 and statrs handing me 3 cups of coffe, I tell him I only ordered the double shot and the tux. He then FLIPS. Starts yelling for a manger, she comes over and asks HIM whats wrong, he tells her I CAHNGED my mind and I don't want the other coffee. WHAT? I try to tell her I never ordered it. All I wanted was the two coffees. She then handed me my change and walked away. It still cheeses me that he turned it around on me. No wonder they are closing stores. I won't be going back there, I guess DD will be my new coffee fix.

 

[ShesAPirate]

I won't be going back there, I guess DD will be my new coffee fix.

I've yet to have a good experience at Starbucks. My favorite one:

Me: Is your iced tea sweetened?

Counter Guy: We can make it sweetened.

Me: No, I don't want it sweetened.

Counter Guy: Okay.

Me: (hating myself for even saying the words) I'll have a grande black iced tea.

Counter Guy: Do you want lemonade in it?

Me: Is that sweetened?

Counter Guy: Well yeah. Lemons have sugar in them.

Me: (shaking my head in disbelief) Just give me a regular iced tea...


Lemons have sugar in them?! What?!

Maybe you're thinking I shouldn't take this out on Starbucks. After all, I'm pretty sure this guy's knowledge of fruit didn't come into question during the interview process. But the truth is, I don't need any extra incentive to hate that place. It's pretentious and their coffee tastes burnt. And it's overpriced. AND you sound moronic when you're ordering (all that grande-venti-with foam-extra skinny-macchiato-junk). I'll take Dunkin Donuts coffee over Starbucks any day of the week. Their coffee rocks, and you get to order it in normal English! Imagine that!

 

[OceanAnnie]

I've yet to have a good experience at Starbucks. My favorite one:

Me: Is your iced tea sweetened?

Counter Guy: We can make it sweetened.

Me: No, I don't want it sweetened.

Counter Guy: Okay.

Me: (hating myself for even saying the words) I'll have a grande black iced tea.

Counter Guy: Do you want lemonade in it?

Me: Is that sweetened?

Counter Guy: Well yeah. Lemons have sugar in them.

Me: (shaking my head in disbelief) Just give me a regular iced tea...


Lemons have sugar in them?! What?!

Maybe you're thinking I shouldn't take this out on Starbucks. After all, I'm pretty sure this guy's knowledge of fruit didn't come into question during the interview process. But the truth is, I don't need any extra incentive to hate that place. It's pretentious and their coffee tastes burnt. And it's overpriced. AND you sound moronic when you're ordering (all that grande-venti-with foam-extra skinny-macchiato-junk). I'll take Dunkin Donuts coffee over Starbucks any day of the week. Their coffee rocks, and you get to order it in normal English! Imagine that!

Thank you!!!

I never understood the draw to Starbucks. Their coffee does taste burnt. I thought it was just the places I had tried. I'd go with friends. I had to pour some coffee out so I had room to "doctor" the coffee. That way it wasn't as burnt tasting. My coffee from there was more like cream with (burnt nasty) coffee. And expensive too?! Yuck!!

 

[KPeterso]

I had an experience at Talbots that left much to be desired about 5 years ago when I got profield for looking too young. I was out shopping with my Mom and saw a really cute sundress in the window. We went in and kind of split up. I went looking for the sundress and my Mom was just wandering around looking. I could not find it, but figured in the window, they must have it right. I went and found the sales associate and asked for assistance and was told that dress was "old, the only one they had, and not my size." Whoa, not cool. For all they knew I was buying for someone who was a different size than me as a gift. No offers to locate it or anthing. We think she thought I was just some poor kid and could not afford anything there since I have always looked really young. So I find my Mom and she asks about the dress and I relate what happens. She wanders over and asks about the same dress (sales associate did not know we were together). The lady jumps into action and goes to check the size and explains they do not have any others and immediately offers to locate it for her. That is when I walked up to Mom and start talking to her. Sales Associate knew she was in trouble. Offers to find it, but then says it will be $16 to ship it. Said no thanks, after the treatment I received, it should be waived. Went home and stewed about it for 2-3 days and then went to the website to look for it, and instead contacted customer service. I spoke with several very high up people in the Talbots company who were very upset by the whole incident. The District manager was to that particular store and a bit of re-training was done. The very nice corporate people also located the dress for me, had it drop shipped to me overnight, and I got the sale price because it went on sale. And then about a month later, a $100 gift certificate came in the mail. I was mad initially, but I was really happy to get great follow through from their corporate to rectify the situation.

 

[Mahnahmahnah]

Thank you!!!

I never understood the draw to Starbucks. Their coffee does taste burnt. I thought it was just the places I had tried. I'd go with friends. I had to pour some coffee out so I had room to "doctor" the coffee. That way it wasn't as burnt tasting. My coffee from there was more like cream with (burnt nasty) coffee. And expensive too?! Yuck!!

Thank you is right!
Starbucks has always had a "laxative" effect on me
Helps when your on vaca, but when you're stuck on the Parkway- not so much.

But DD is not so innocent - I went to one where I noticed that the guy behind the counter had : NO SHOES ON!!YES - BARE FEET

 

[EmmersIsTheMommy]

Okay, I've had tons but I think the one that takes the cake was when I was in the hospital after I had my DS4. (Sorry, got long)

I hemorrhaged BADLY after I had the baby and was WAY low on blood. I was in shock and bouncing off the table, I was so swollen from having so much fluid pumped into me while I was bleeding that they couldn't do the blood draw yet.

No one would TALK TO ONE ANOTHER in this hospital! So the first incidence was about 3 hours after I had DS..I'd hemorrhaged AGAIN and they sent someone to attempt to take some blood to check my levels. So the girl (idiot numero uno) comes in, turns on my light (it's 3 am) says something about needing something, goes back out (leaving the light on) and never comes back. Grr

So that was irritating, i'm now TIRED (I was 21, didnt know i could demand attention LOL..felt awful, my husband was working nights so he was UNCONSCIOUS on the couch so he couldn't help...). So I'm EXHAUSTED. I bled so much right away that I didn't get to hold my baby at all after I had him. I was tied down with three iv's..blah blah. So it's 8 am. I can't wake up DH..but i WANT TO SEE MY BABY. So I call up the station and ask to see him. A nurse comes in and says "You can't see him." and walks out. So DH ends up waking up as she walks out and sees me SOBBING. Right as he was trying to find out *** was up with that, another nurse comes in. The 'head nurse' or whatever you call them.

She comes over and sighs LOUDLY and goes "We're moving you to a shared room. I don't wanna hear any arguments, that's the way life is. Let's get you up and walking over there" and starts to unhook my iv's. Which freaks me out because I've heard talk about needing a transfusion so they needed to stay in. Luckily right then she notices I have a catheter in still (cuz I have lost so much blood i'd NEVER be able to walk!) and goes "hm. Maybe I should see why you still have all this hooked up" and walks out.

She comes back in after calling my doc and announces "Well I guess I have to leave you THIS WAY" *Huge sigh* and proceeds to loudly ask other nurses to come help the 'invalid'. Luckily, the other two who came in were sweet and kinda kept rolling their eyes at her and smiling at me when she'd turn around. All she succeeded in doing was tugging *painfully* on my catheter and iv's to 'move them'.

My mom walked in right as I got moved to the transfer bed and I BURST into tears and the nurse looks at her and rolls her eyes and storms out.

Turns out the reason I couldn't see my baby was because the doc was supposed to come and check him..but no one could MANAGE telling ME that. My husband had to go and freak out on someone to get that answer?

 

[2princesscuties]

Not too long after DH and I got married,we stopped in at a local Boston Market one night for dinner.Well the place was empty,no employees to be found.Well we waited for a minute and finally somebody comes out to the counter.The employee goes down to the oppisite side of the counter and yells down to us with attitude,"Can I take your order?"Well we give her our order,she bags it up,we tell her we are eating in,she rolls her eyes.So we are eating and we hear her screaming in the back how she doesnt want to ****** be there and dropping swear words loudly.She is also shooting us dirty looks.Well my DH decides we are going to leave our trash on the table,well we do and leave.Meanwhile she comes running out the door screaming obscenities,never went back there again

 

[Rock'n Robin]

I miscarried my first baby at about 12 weeks. I had purchased some maternity wear from JC Penney. They had a huge store across town, and a smaller store closer to my home with a smaller selection. A couple of days after my D&C I took the clothes to the smaller store. An older woman waited on me. I explained the situation since some of the clothes had come from the other store (they all still had tags on them). She looked at them, picked up a pair of pants, SNIFFED THEM, looked some more, and told me sorry, she can't take any of the items back because they had been worn. I was not even big enough for them yet and had not worn them. My explanations and then protests and then tears (emotions were a little raw, after all!) were met with deaf ears.
I had to take them across town soon after. Meanwhile, I wrote up an account of the incident and sent it to corporate in Texas, including my cut-up-in-little-pieces Penney's charge. I got one response from corporate apologizing profusely, and another from the store manager--saying in a roundabout way that the clerk I was referring to would NEVER do anything like that.
That was 1990. I've still never had a Penney's charge since.
No bad service I've had in restaurants or anything could compare to that for me.
Robin M.

 

[Amlee]

Okay, I've had tons but I think the one that takes the cake was when I was in the hospital after I had my DS4. (Sorry, got long)

I hemorrhaged BADLY after I had the baby and was WAY low on blood. I was in shock and bouncing off the table, I was so swollen from having so much fluid pumped into me while I was bleeding that they couldn't do the blood draw yet.

No one would TALK TO ONE ANOTHER in this hospital! So the first incidence was about 3 hours after I had DS..I'd hemorrhaged AGAIN and they sent someone to attempt to take some blood to check my levels. So the girl (idiot numero uno) comes in, turns on my light (it's 3 am) says something about needing something, goes back out (leaving the light on) and never comes back. Grr

So that was irritating, i'm now TIRED (I was 21, didnt know i could demand attention LOL..felt awful, my husband was working nights so he was UNCONSCIOUS on the couch so he couldn't help...). So I'm EXHAUSTED. I bled so much right away that I didn't get to hold my baby at all after I had him. I was tied down with three iv's..blah blah. So it's 8 am. I can't wake up DH..but i WANT TO SEE MY BABY. So I call up the station and ask to see him. A nurse comes in and says "You can't see him." and walks out. So DH ends up waking up as she walks out and sees me SOBBING. Right as he was trying to find out *** was up with that, another nurse comes in. The 'head nurse' or whatever you call them.

She comes over and sighs LOUDLY and goes "We're moving you to a shared room. I don't wanna hear any arguments, that's the way life is. Let's get you up and walking over there" and starts to unhook my iv's. Which freaks me out because I've heard talk about needing a transfusion so they needed to stay in. Luckily right then she notices I have a catheter in still (cuz I have lost so much blood i'd NEVER be able to walk!) and goes "hm. Maybe I should see why you still have all this hooked up" and walks out.

She comes back in after calling my doc and announces "Well I guess I have to leave you THIS WAY" *Huge sigh* and proceeds to loudly ask other nurses to come help the 'invalid'. Luckily, the other two who came in were sweet and kinda kept rolling their eyes at her and smiling at me when she'd turn around. All she succeeded in doing was tugging *painfully* on my catheter and iv's to 'move them'.

My mom walked in right as I got moved to the transfer bed and I BURST into tears and the nurse looks at her and rolls her eyes and storms out.

Turns out the reason I couldn't see my baby was because the doc was supposed to come and check him..but no one could MANAGE telling ME that. My husband had to go and freak out on someone to get that answer?

I had gone to my doctor hemorrhaging. The doctor ordered blood work to see what was going on. When they did a blood count on me, my blood level was only 17. We had already started home, when the doctors office called back saying I had to have a blood transfusion asap and to get back to the hospital. So my mother hit the next exit and we started back to the hospital. But before I hung up with the doctor, the doctor said oh, your going to have to stop and let us type you. I forgot to order that done.


I switched doctors right after the transfusion, the doctor I switched to had a fit that I wasn't ever admitted into the hospital.

In Apirl of 06 I had my 2nd back surgery. I came out of surgery and requested extra pillows and a dt.coke. The nurse told me that the drinks were in the fridge down the hall, and if I wanted a pillow to get up and find one in an empty room. She then turned and left the room.

I also wasn't able to help move myself off of the bed they moved me around on to the hospital bed. She popped off a comment about that.

I got her name and wrote in detail all that happened. I then presented the report to my doctor when I went to get the 16 stables out of my lower back. To say he was mad would be putting it very lightly. A vein popped out on his forehead. By the time I got home, I had a call from the head of nursing at the hospital. She also called my mother.

In July, I had to go back in and have another back surgery. The head lady herself was waiting in my room when I was brought down after surgery. She made sure I had everything I needed. I was put in my hospital bed in recovery, so I didn't have to be moved to it. We also had a small fridge in my full of dt. cokes and ice cream. They went out of their way to make up for the last time.