Your Ride BAD Experience!

[cindym]

Check out the Central Florida Better Business Bueau. Tiffany has an unsatisfactory rating. I will be using yourride in June.

 

[*Belle*]

I have read that before in another post. When I click on to the central FL BBB I am unable to find anything on Tiffany's. I did find an unsatisfactory on Happy Limo and quite a few others that I'm not farmilar with. Can you please tell me how you were able to come across this info?

 

[Tess]

I found nothing on Tiffany, in fact, I didn't find anything on any transportation company.

 

[*Belle*]

In the area where you can search by business type, I entered Limo Service and got 14 companys. If I typed in a company name, I got sorry no match. Nothing on towncar services or transportation co. It seems it's not easy to obtain info. However I believe word of mouth is the best advertisement. I'm so glad we have this board.

 

[ralphd]

We will be using Yourride in July. Unfortunately, there are things that can go wrong no matter how hard you try. Think Rabbit and Yourride have shown that they wish to provide guests with excellent customer service.

ralphd

 

[DISMOMof3]

We used Yourride in April & we had a great experience. We would definitely use them again. Our plane arrived an hour late & Rabbit was there to pick us up. He helped with our luggage & was very polite & friendly. At our grocery stop Rabbit put on A Bug's Life move for my DS(2). This was great. It was occupied him with his grandmother while I ran into the grocery. Of course since that trip I have had to buy the movie for my son. He just loves it. I would not hesitate to use Yourride again or suggest others to do the same. I am glad to see Rabbit has taken care of the problem. Hopefully no one else will experience in issues.

 

[Dallas_Lady]

I am using Yourride because, first off they sponsor DIS and help keep these boards going. I know maintaing the DIS is expensive so it feels good to "help out." Secondly, I have read more good Yourride reviews than I have for any other towncar service. Lastly, I like that they dont automatically add the tip. I dont think that TTC does, but Happy Limo does and I dont like that at all. I do tip (and well when it is deserved) but i feel the tip is an extra based on how well i was served and not an automatic extra charge. Just my opinion.

 

[cindym]

Belle,
Click on company reports, then search by company, type in TIFF and you will get 5 companies that start with tiff. Click on Tiffany Towncars of Orlando. I just tried it and got the unsatisfactory rating on them again. I checked the bbb when I couldn't make up my mind as to which service to use. I don't mean to "slam" any company, but I am leery of a company that has had that rating since I started looking in March.

 

[jewelray]

I just looked both Tiffany and Happy Limo up and both had unsatisfactory ratings with the bureau however, "yourride" wasn't even listed in their data base so we have no idea if they have unsatisfactory ratings or not. I personally would rather go with a more established company myself than take a chance at this point also Mousesavers promotes Happy Limo and has exclusively used them without any problems and Passporter promotes Tiffany so I don't see how you could go too wrong with either company myself.

Does anyone know how many cars "Yourride" has in their service either? From what I understood, they only have a couple which could lead to some problems but I don't know for sure.

 

[RuthAnne123]

I would give Your Ride a chance given that Rabbit seems to have made an honest effort to clear things up.

I will say though about the speeding issue --- I will NOT ever tolerate this with my precious family in the car! I have used limo services in the past and have on occasion asked them very politely to SLOW down if I was uncomfortable. LOL sometimes you can tell they don't like to but, I am the customer. I am not talking about going a reasonable speed on the freeway but, when someone goes 80 or 85 miles an hour ----NO WAY!

Rooth

 

[pathubia]

We used TTC once, the driver was late, he got in an accident, (rearended a car at a set of lights), never asked if we were hurt , took off without exchanging ins papers with the other driver, (the other driver was yelling and waving for him to stop). We reported this to the company, they never apologized, did not credit us for the ride, anything. I know that they cant control everything that their drivers do, but they should have at least apologized!!!!!!!!!!!!!

On the other hand we have used Yourride twice, we have booked a limo, rabbitt has sent the same driver for us both times, he couldnt be nicer, he waits for us at the escalators with a sign with our name on it, grabs our luggage, brings us to a bench where we wait while he gets the limo, a huge white stretch limo, beautiful inside and out. The 1st trip we made a stop at the store, the second trip we didnt. The second trip he spotted me on the escalator before I saw him and he was waving and smiling. We felt like celebrities.

I highly recommend 'Yourride'.

patty

 

[GoldenPrincess]

First, I have to say that we've been loyal TTC users for the past two or three years. We've watched the service slowly deteriorate. On our last trip in December I requested a change, but never got a confirmation. When I called to confirm the night before our trip they had none of the changes noted. Another time, we had a driver similar to David. When we were leaving the grocery store, our driver was talking on the phone. We walked to the car, he popped open the trunk and we put in the groceries while he continued to talk on the phone. We overlooked it at the time, but with the other little things we were noticing with Tiffany, we decided to try another company for our next trip.

That will occur on Sunday. We went with YourRide after reading all of the wonderful things about them and watching how Rabbit deals with customer compliments and complaints. Again, we had a change in plans--leaving a day early, arriving at a different time, going to a different resort for one night (it seems our plans are never fully complete until just days prior to leaving!).

I haven't even stepped foot in the airport yet, and I'm already very impressed. I received a phone call the same day to confirm our changes. It's a little thing, but it meant a lot--especially after our last trip. We're looking forward to our trip and are hoping that YourRide will get us off to a great start!

Ooohhh I can't wait until Sunday!!

 

[LoriZH]

It's nice to see that you guys are getting service that I did not from Yourride. I did not get a phone call confirming the changes in my airline schedule (they still had the old schedule, it changed 15 minutes later each way) NOR did I get a phone call cofirming my reservation to or from the airport, I had to call them the night prior to leaving. I did not get any type of video/dvd for my children (and they knew when I booked that I was travelling with children) this is not the drivers fault, I would think that this was the company. The car I was picked up in was a later model and two of my children had to share a seatbelt (is this normal in a towncar?) and as far as the grocery stop and the baggage help, well you all read my original report.

I still believe that because I was a woman traveling alone with children that they didn't give me the time and attention that others seemed to have received or will be receiving, afterall, why wouldn't the company had made sure that the car I was picked up in had the proper amout of seatbelts and a vcr/dvd player, shouldn't this be standard? Why give it to one paying customer and not another, I paid as much as everyone else. I thank Rabbit for trying to make things all right after the fact, but after I read all these "perks" that everyone else was given and I was not, it makes me more upset instead of making me feel better.

Well thanks for all your imput and I hope everyone has a great vacation!

 

[SnowWhiteIsDreaming]

I totally agree with you LoriZH. When I got back from my trip, I read your post and said "Wow, someone else had a bad experience with YourRide, just like I did". The funny thing is that we had the 'nice perks' on the way to Disney. And on our return trip, we did not. We were picked up an hour late, after WE called many times to get someone to get us. It was finally a taxi arranged by Rabbit that picked us up.

So for us, we were very disappointed because we were expecting the same service - nice van, dvd/video (never got any drinks though), on time service, friendly driver.

Instead our return trip was a dirty taxi van with a guy who talked to a friend in the passenger seat and called other people on his phone many times. And of course, we barely made the plane - and got no time for getting dinner.

If you run a business, every paying customer should get the same services. Why do some people get a video, some people get drinks. And why wouldn't there be enough seat belts for your children??? The seat belts thing bothers me the most! That is just unsafe!

 

[grover]

I can't believe there were not enough seat belts for the children, the law says that children need to be buckled in. I would not have even got in the car under those circumstances- kids are the most precious cargo!
Grover in Winnipeg

 

[LoriZH]

You're absolutely right Grover and I regret it to this moment! They did share a seat belt, so they were buckled in tight. It was an older model car and I wasn't sure what to do, remember I was by myself with the kids, but I will definitely know the next time.

Snowwhiteisdreaming, YOU HAD TO TAKE A TAXI??? Did you get a refund? I agree about giving some clients some perks and not the others, I feel rather cheated after hearing all the great reports and extra perks everyone got. Why would a company not have a policy where everyone who pays the same money get the same service? Like I said before, I thought our driver was an extremely nice guy and I didn't want to get him in trouble and to be perfectly honest with you, I thought all the company's cars were older models, I am surprised to hear of all the luxuries everyone is receiving (happy to hear it, really).

Actually, I am glad to see that they have been getting better reports.

 

[SnowWhiteIsDreaming]

LoriZH, the good news was that the taxi fare was covered by YourRide. But I wanted the service you get from a good limo company, not a taxi driver and his messy van. What really bothered me was how late we were picked up - 51 minutes late. It really made the end of our trip very stressful.

The important thing is that we had a great vacation, but ntext time I might rent a car

 

[mrtoadslastride]

I just returned from WDW yesterday and had a great Yourride experience. I have used IBEX and Mears in the past and neither compare to the service provided by Yourride. We had Dave for a driver both ways (I like having the same driver on both ends of the trip) and he was very professional and helpful. Rabbit called me before our return trip just to confirm our pickup time.

No company is perfect, like LoriZH's post indicates, however Rabbit appears to be a very standup business owner who appears to be making a good faith effort to correct problems any past problems. We will be using Yourride again in October based on the service we received and because of the support Rabbit provides the Disboards.

 

[GoldenPrincess]

I just returned today and unfortunately, must revise my initial good imipression of YourRide. They will NEVER, I repeat--NEVER--get my business again!

We also had David as our driver on arrival. He wasn't there when we went down the escalator, but as our flight was early we just went to pick up our luggage. He arrived within just a few minutes. The bright pink sign was easy to spot! No problem so far. I got David while my husband got the luggage. Poor David didn't seem to know what to do. He did walk us out to the waiting area, where we waited for about 15-20 minutes for him to retrieve the car. O.K. They have to park quite a distance away from the terminal. No problem. We certainly understand that. We get in the (not so new) car, and we're on our way.

Directly to the wrong hotel. David seemed to have a hard time grasping that we weren't going to Old Key West. We extended our trip by a day and were going to All Star Sports. We were leaving from Old Key West. He then thought he was picking us up the next day. It took a few minutes with him stopped at a green light to make him understand what was going on. Again we were very patient--an error occurred somewhere along the line. No problem. But, we did decide to call the day before our return flight to confirm the details.

When I called to confirm with Rabbit, he acted very surprised that we would confirm. He questioned whether we had discussed our return with our driver. That was when I explained what had happened with David.

My minor complaint was something that could have been fixed with an "I'm sorry, I screwed up." Instead it was met with "You didn't tell us about a hotel change." I reminded Rabbit that he confirmed the changes over the telephone, to which he responded "I Did?". It was then, "Oh, well. I didn't give him the second sheet. He only has the original." I still don't understand how David could be there on the right day and time, since THAT information was on the second e-mail, as well. But he was.

Personally, I will not do business with a company that will not own up to it's mistakes. I would be very careful in dealing with YourRide and warn you to not expect anything special. And, before you leave the terminal, I'd definitely check with your driver to make sure that he knows where you're going! It's unfortunate that you have to do that, but not all towncar companies are created equal--as I've learned the hard way.

 

[Tinkbell]

I'm getting nervous. I booked with Yourride for July. I made the reservations over the phone. The only reason I went with Yourride is because they are sponsors of this board. I used TTC last year and had a great experience. I am considering a change back to TTC. Boy, I am so confused.