floridagirrl2
I'm walking on sunshine!
- Joined
- Aug 4, 2003
- Messages
- 1,038
Originally posted by kayeandjim00
OK now on to my question - in the future what should I do in this situation? Am I responsible for items broken in transit? They were NOT broken when they were shipped and were shipped carefully. When you shook the box the items didn't move at all. How do others handle this? It seems to be a tricky situation as you want the buyer to be happy but also don't want to get "taken" by buyers. Help please!!
When I sell fragile items on Ebay, I include the price of insurance in my shipping quote, e.g., "Shipping/handling is $9.00 and includes insurance." I never make insurance optional for fragile items.
I also use Delivery Confirmation on everything I sell through Amazon and Ebay, just to avoid the "I never received the package" scammers. If you download the Shipping Assistant software from the post office website, DC is free for Priority Mail packages and only 13 cents for Media Mail.