Wyndham never again!

[stacy6552]

Mom I can appreciate your emotional investment in your friends and job. But business is business and this was bad business. Too bad I never came across you in all of this, since you seem genuinely interested in good customer relations and service.

 

[momof2intx]

Stacy,
Sometimes I do handle the CRO Resolutin (AKA "complaint") line but unfortunately I was not there to help you out when you called! I do really take an interest in my guests and I never want anyone to experience bad service.
Let me ask you, did you get any other compensation other than the room on the "presidential" floor? No matter who ever was wrong or right, you were stressed during your vacation and that is just not how it shoud've been. Regardless of what happened, I think you should've been pampered and catered to once you set foot through the doors at the Palace.
Again, I am so sorry about what happened.

 

[stacy6552]

mom, nope, the presidential level was it. as i discribed before, it was not a concierge floor. The first night maintenance called after midnight and asked if we had a leak in the room (which we did not), without so much as a "sorry for the inconvenience." And our last night there we had music thumping through the ceiling from the lounge above us. We called twice, the second time security said that the floor was quiet and it was from the lounge and they couldnt do anything about it. The music finally subsided after 11pm. We even got a bill for "resort fees" totalling over $50.

Mom, based on my experience they need to put you in charge of customer service.

 

[CarolA]

Well, if the music did subside at 11 PM I don't really think the Wyndam was out of line in telling you there was nothing they can do. When I am at hotels and there is noise from other rooms I normally don't even start calling until 10:30 or 11. I know from past experience that most hotels won't do anything until then. It is just kind of the way things work, not that I always like it.....

 

[Queeni512]

We just stayed at the Wyndham Palace (at DTD) on 4/12/03 and absolutely loved it! Although our room was located close to the elevators, we didn't have any problems with noise. The beds and pillows provided the best night of sleep we have ever had--even better than at home. We are going to WDW again this coming weekend (5/2/03) and were given a room at the Hilton (at DTD) via Priceline.com and are really wishing we had just gone ahead and booked a room at the Wyndham--even with paying the regular rate. I went ahead and joined Wyndham By Request just in case we really don't like our room at the Hilton!!

I'm sorry you had a bad experience there. It sounds like momof2intx has given you some good suggestions if you decide to try Wyndham again. Did you ask to be moved to a different room when you heard all the lounge noise? The front desk staff was really great and very helpful and ready to please during our stay. If we ever have any problems on a future stay, we will contact the on-site manager immediately if Guest Services is unable to help us!!

Good luck!
Kim

 

[CarolA]

I stayed at the Hilton and it was very nice. I think you will like it. The room decor is a little more modern is style then the Wyndam, but I found it a great deal for the priceline rate!

 

[stacy6552]

For everyone following this thread, here is what I have learned after mom generously put in time trying to find me a resolution....


You can contact Wyndham through the internet of by phone, and be put in touch with someone who identifies themself as being with Wyndham, most probably with Wyndham's knowledge and permission, and not be speaking with someone whom Wyndham will take responsibility for. Aparently when someone answers the phone, "thank you for calling Wyndham." They are speaking very literally...you did call Wyndham. However, you may have reached someone else, in my case WWTE or Expedia (each points to the other). And when that person who thanked you for calling Wyndham screws up, Wyndham Int'l says oops to bad, not our problem. And when someone who actually works for Wyndham puts up a smokescreen and sends you in circles wasting your time and money, Wyndham doesn't care either, because the problem originated with someone else....who identified themselves as a Wyndham rep.

I also learned that Mom is the only one at Wyndham with any kind of sense of customer service at all. Thanks for the attempt, Mom.

So this brings me back to the original reason I posted. Book with or at the Wyndham Palace, at your own risk.

 

[newmousecateer2]

Well, I have been watching this thread very closely, as my family and I are staying at the Wyndham Palms in September. I was totally excited when I got the great rate, and even more excited when I previously read about other's experience with staying there, I was even more excited.

I will be honest, and say that I am a little worried now. First, this is my son, DIL, grandson and granddaughters first trip to WDW. I am so disappointed that the hotel I chose will have a "trailer" for check'in! You may ask "well, what's the difference", but I feel checking in in a trailer pretty much takes away from the whole vacation experience. Does anyone know what is up with that?

And I also want the assurance that if I do have a problem, that there are people working there that care about my problem, and will try everything within their power to fix it.

Towels, well, as long as they are clean and not shabby or threadbare, I am not going to worry about that too much (knowing my grandkids I'll be hearing "well we just got out of the pool, why to we have to take bath? LOL",. I will definately ask that my room not be under the lounge.

Would you be nervous if you were in my shoes?

Thanks for listening.

 

[dtauer]

I wouldn't let this negative thread impact your decision to stay at the Wyndham Palms. Because of the flights being messed up and not resolved to their satisfaction, the original poster has condemned corporate Wyndham and all of their hotels.

The original poster was upgraded because of the problems but then had problems with the upgrade. This won't affect your stay at the Palms.

The original poster hated the breakfast buffet, again won't affect your stay.

The transportation was bad, this won't be an issue because the Palms doesn't have transportation that I know of.

I feel bad for the original poster, I know how frustrating it can be to expect good customer service and not get it. However, I don't see how these very specific problems with the Wyndham travel company (or whoever it is) and their upgrade at the Wyndham Palace should cause you concern at the Wyndham Palms.

In this thread you'll read many opinions contrary to the original poster, people who greatly enjoyed their stay. There are also a couple of threads detailing peoples stay at the Wyndham Palms, again most were very favorable.

Since I have no relationship to Wyndham Palms or the Wyndham company, it won't affect me directly one way or another if people stop staying there because of the post. However, I would feel bad if people miss out on this hotel at a great price. We loved it there, and would recommend it to anyone.

 

[newmousecateer2]

dtauer

Thanks so much for the input. It really helped put my mind at ease.

Breakfast buffet won't be a problem, we'll probably grab something quick in our own kitchen before heading out in the morning.

Not worried about transportation because we have rented a mini-van.

Again, thanks so much for taking the time to answer.

 

[cinamin27]

newmousecateer2,
also to help keep your mind at ease, keep in mind you are not staying at a "hotel" at the Wyndham Palms Resort. They are a time share resort and the buildings are set up more like apartments. The Wyndham Palace is a high rise hotel. Completely differenty styles of properties. I live in an upscale apartment complex in a new area of Jacksonville & would even consider this resort to be higher than where I live. The villa is actually even bigger than my apartment!