I have a question about something. A little background. Last year I went with a neighbor and her two kids to a waterpark. We stayed at a hotel nearby for 2 nights. We each got and paid for our own rooms. I don't like to share rooms. The hotel stay was good except for one minor annoyance. My neighbor had no complaints at all. She loved it there.
I belong to the hotel priority club. After each stay I get a survey asking how that visit went. The only complaint I had was the breakfast in the morning. Not a deal breaker and it wouldn't stop me from staying there again. I just put under the how to improve section a little blurb about how long it took to restock the breakfast items and maybe they could make an effort to restock, especially when it is brought to their attention. DD literally waited 40 minutes for oatmeal and ended up eating something else as it never came. I get a call from the manager two days later! She apologizes for the service and gives me two nights free with a one year expiration. I was shocked as I didn't really do anything but mention the breakfast. I stay at this hotel line quite a bit but not this particular one.
While on the visit my neighbor didn't care for the waterpark as her kid didn't want to do anything. She said she wasn't going back there again. Fine. So this year I ask another friend if they would like to come along with me this time. I had that free room to use! They said yes and everything is good.
Now my neighbor, who I told about my free room as soon as it was given to me last year, says she wants to go too and will get a room for herself and another family. She then calls me up today and asks if she can get the same deal I got as in free rooms. I told her that she might have had she been a club member, got the survey, and complained but she most likely didn't have a chance now. She says to me "Oh I thought you got us a free room too". I told her no that I was given that room because of the survey I filled out. Should I have offered to split another room with her? I guess I don't feel I have to as she had no prbblem with the place. I had told her initially about the survey and told her to sign up for the card but she didn't. Sorry this is long but what would you do?
I belong to the hotel priority club. After each stay I get a survey asking how that visit went. The only complaint I had was the breakfast in the morning. Not a deal breaker and it wouldn't stop me from staying there again. I just put under the how to improve section a little blurb about how long it took to restock the breakfast items and maybe they could make an effort to restock, especially when it is brought to their attention. DD literally waited 40 minutes for oatmeal and ended up eating something else as it never came. I get a call from the manager two days later! She apologizes for the service and gives me two nights free with a one year expiration. I was shocked as I didn't really do anything but mention the breakfast. I stay at this hotel line quite a bit but not this particular one.
While on the visit my neighbor didn't care for the waterpark as her kid didn't want to do anything. She said she wasn't going back there again. Fine. So this year I ask another friend if they would like to come along with me this time. I had that free room to use! They said yes and everything is good.
Now my neighbor, who I told about my free room as soon as it was given to me last year, says she wants to go too and will get a room for herself and another family. She then calls me up today and asks if she can get the same deal I got as in free rooms. I told her that she might have had she been a club member, got the survey, and complained but she most likely didn't have a chance now. She says to me "Oh I thought you got us a free room too". I told her no that I was given that room because of the survey I filled out. Should I have offered to split another room with her? I guess I don't feel I have to as she had no prbblem with the place. I had told her initially about the survey and told her to sign up for the card but she didn't. Sorry this is long but what would you do?
She can do what she wants. 
