Wrong expiration date on AP?

[famy27]

We have Gold APs. We upgraded 7 day PHs during our Thanksgiving trip. I just noticed that MDE shows September 14th as our expiration date. How is that possible? If it's wrong, who can fix it? Thanks!

 

[Robo]

We have Gold APs. We upgraded 7 day PHs during our Thanksgiving trip. I just noticed that MDE shows September 14th as our expiration date. How is that possible? If it's wrong, who can fix it? Thanks!

It can be fixed.
The date must be put into the computer manually by the CM who issues the AP.

Mistakes are somewhat common with the dates.
Your records of when the upgrade was made will be in your AP computer file.
On your next trip to WDW, go to any Guest Relations and they can correct the error.

 

[famy27]

We did purchase the PHs on September 14the online. We didn't use them until November, so I assumed they should be good for a year from November. Is that correct?

 

[famy27]

Sorry. My phone is slow and posted my old draft after I saw your reply

 

[UCFGrad01]

I had the same issue. I emailed in through the MDE site and they corrected it for me.

 

[vicki_c]

We did purchase the PHs on September 14the online. We didn't use them until November, so I assumed they should be good for a year from November. Is that correct?

The APs run from date of first use of the tickets, so you are correct.

 

[mrzrich]

The APs run from date of first use of the tickets, so you are correct.

Not exactly. The AP becomes active when you transfer the voucher into a pass at the window whether you us the ticket that day or not

 

[vicki_c]

Not exactly. The AP becomes active when you transfer the voucher into a pass at the window whether you us the ticket that day or not

I never use a voucher, but for upgrading tickets, like the OP's situation, the AP should start the day in November they first used the tickets. (Not the date they purchased them which is what the mistake was.)

 

[Robo]

I never use a voucher, but for upgrading tickets, like the OP's situation, the AP should start the day in November they first used the tickets. (Not the date they purchased them which is what the mistake was.)

You're right, as far as it goes.

However...
The fine line mrzrich is trying to state is that an AP (unlike a Magic Your Way ticket) does NOT automatically start "counting" the day that a guest first uses it.
The AP starts running down on the day that you ACTIVATE it. You can use an advanced-purchased voucher or just outright purchase the AP on-the-spot.
But, that AP's anniversary date will (should) be the date that a guest picks up the AP (and/or activates it onto their MDE account)
and the guest may or may not actually go into a park on that date.

Many guests will go to, say, Disney Springs and activate their AP a day (or more) in advance of going into a park.
Those guests' APs are already counting down to their anniversary date, starting on the date that they activated that AP, coming due one year in the future on the same date that the AP was activated.

OTOH, many guests DO activate an AP and start using it on the same day, so in that case, the APs anniversary date will be on the first day the AP was used.

Example:
AP picked up/activated into MDE account on Nov. 15, 2015.
It will be valid until and through the end of business Nov. 15, 2016.

As I said, it's a fine line.
But, one that needs to be considered if a guest is planning on using an AP at the far end of it's year of validity.