WOW! Really REALLY good customer service. This is long

[debster812]

WOW, I had to share this. We have owned our house for about 8 years. In the living room there is a picture window, with one standard window on each side of it. The total width is just a shade under 99". We bit the bullet about 6 months after we moved in, and purchased light filtering cellular shades from Smith and Noble. They were not cheap, but they really do a great job, and look nice.

This week, the biggest shade just split across the middle. We had a foot at the bottom, and the rest up by the headrail.

After a couple of emails back and forth with Smith and Noble getting details, I get the email today, they are replacing it AT NO CHARGE . My best case scenario in my head, was that we would have to send it to them for repair.

And, they have offered us a 25% discount on the two smaller shades, so that the color will match perfectly. They absolutely did not have to do that.

So here's a rousing endorsement. If you are in the market for window coverings, give them a shot, they really stand behind their products.

 

[helenabear]

That is great service!!! I think they went above and beyond what they needed to do!! Sounds like a great place to go for shades!

 

[bfeller]

I am very impressed.

 

[Saffron]

 

[Beauty]

Thats great! Its nice to hear of good customer service every now and then.

 

[Kitty 34]

Wow! That's great!!

 

[zurgswife]

Always wonderful when a company stands behind there product....

 

[Boots]

That is wonderful! I know that made your day!

 

[nativetxn]

That's great and very unusual. I'll remember the name Smith and Noble

 

[Ricola]

I love a good story.

 

[cotye]

Great to hear the great service you received!

 

[jfulcer]

I was just searching through their website, and they say all their products come with a limited lifetime warranty.

It's cool that they are standing by their product and even cooler they are standing by their 'limited' promise.

(link here for guarantee)