Would You Try to Get a Refund?

[MIGrandma]

After I got home yesterday from grocery shopping I noticed the cashier scanned an item twice. I only bought one. I wish I would have looked at my receipt before I left the store as it would have been easy to stop by the customer service counter. I know I can’t prove that I only bought one so part of me says lesson learned and let it go. The other part of me says to take my receipt in next time I go and see what happens. If the item was only a couple dollars or so I wouldn’t be bothered but for me $12 is a little more to be concerned about. What would you do in this situation?

 

[The Mayor]

I’m in the belief that it never hurts to try. To me $12 would be worth it.

 

[Disneylover99]

I would ask. The worst they can say is no. And then that’s fine, at least you tried, and you can put it behind you.

 

[Genie+]

Yes I’d stop by the courtesy desk with my receipt next time.

The way the markets work around here is they keep a log of this stuff. They are very likely to take your word for it as long as you’re not a repeat ‘requester’ in the logs. The odd one-off? They are very likely to take your word for it.

 

[disneychrista]

I would call them now or go back sooner rather than later. There are most likely cameras they can review if they are so inclined.

 

[Dan Murphy]

Give it a try, most likely they will refund without question.

 

[_19disnA]

If you are a regular shopper at that store, I would return to customer service to discuss this situation (along with showing the receipt). As someone else mentioned, if you aren't someone who abuses this type of situation by frequently claiming 'errors', you are more likely to get reimbursed. Our grocery store only has cameras for the self-checkout line, not the other registers, so I don't think you can depend on that as a solution.

 

[Meriweather]

I would go back $12 is a good amount.
They should refund it

 

[MIGrandma]

I would call them now or go back sooner rather than later. There are most likely cameras they can review if they are so inclined.

I have errands to run tomorrow so I will stop at the store then.

 

[Dznypal]

If it’s a Kroger owned store you can do chat on the website. I’ve done this whenever there’s been a mistake made. I’ve never had any issues with them. They put a credit on the rewards card for the next time.
But for 12$ I’d for sure try to get it back.
Good luck

 

[AnnaS]

When I look at the receipt before exiting, never an issue. When I look at receipt when I get home, usually find something. I forget to check many times - but we should all check. They make many errors.

For small errors, a dollar or so, sometimes I can't be bothered - but when it's a few dollars, I go right back (it is a two minute ride). I have called in the past if I could not return to the store immediately.

There are cameras - and as everyone mentioned, if you are not one who frequently goes in the store with an issue, you really should have no problem.

One time I bought a bag of peaches on sale. There must have been one in there with a code from the regular priced peaches ($1.49 sale vs. $2.99 regular price/different peaches). Customers or "return" workers could have put them back in wrong place. I went right back with the bag. Another time I noticed my tomatoes - receipt weight was something like two pounds for three small tomatoes - I went right back. Some cashiers are horrible when weighing produce. You need to keep an eye on them. Not something that happens often but it happens.

$12.......? If you can't return right away, put in a call, tell them what happened and get the customer reps name/time/date and what was said. I am sure she will tell you to bring in the receipt next time you go.

Good luck!

 

[MIGrandma]

If it’s a Kroger owned store you can do chat on the website. I’ve done this whenever there’s been a mistake made. I’ve never had any issues with them. They put a credit on the rewards card for the next time.
But for 12$ I’d for sure try to get it back.
Good luck

It’s a Meijer store.

 

[Mackenzie Click-Mickelson]

Any more than a few days after the fact and I'd say let it go. There's being reasonable with respects to finding errors. Yeah you were overcharged by means of a duplicate item scanned but waiting some indeterminate amount of time or long enough after the error occurred is why stores become progressively more and more strict on their policies.

So in other words I'd be heading back to the store today if you really care about that refund.

This is a plus for us doing grocery pick up with Walmart, if there's an issue with a missing item, an issue with a broken egg (which we just stopped purchasing eggs via grocery pick up after too many broken eggs; in store there can be a lot of cracked eggs so it's not necessarily a transit issue), an issue with produce or something else being bad or a leaking container it's extremely easy to pop onto the app and report it and get a refund.

 

[MIGrandma]

When I look at the receipt before exiting, never an issue. When I look at receipt when I get home, usually find something. I forget to check many times - but we should all check. They make many errors.

For small errors, a dollar or so, sometimes I can't be bothered - but when it's a few dollars, I go right back (it is a two minute ride). I have called in the past if I could not return to the store immediately.

There are cameras - and as everyone mentioned, if you are not one who frequently goes in the store with an issue, you really should have no problem.

One time I bought a bag of peaches on sale. There must have been one in there with a code from the regular priced peaches ($1.49 sale vs. $2.99 regular price/different peaches). Customers or "return" workers could have put them back in wrong place. I went right back with the bag. Another time I noticed my tomatoes - receipt weight was something like two pounds for three small tomatoes - I went right back. Some cashiers are horrible when weighing produce. You need to keep an eye on them. Not something that happens often but it happens.

$12.......? If you can't return right away, put in a call, tell them what happened and get the customer reps name/time/date and what was said. I am sure she will tell you to bring in the receipt next time you go.

Good luck!

We live out in the country so it’s a 40-minute round trip for me. I had to chuckle when you said you don’t find any errors if you check the receipt while still in the store but you find them if you don’t check until you get home. Sounds familiar . Like you if it’s a dollar or two I wouldn’t bother. I have shopped at Meijer for years and rarely ever ask for a refund on something. I’m going to take my receipt in tomorrow and see what happens. The worst thing they can do is refuse me, then it will be lesson learned.

 

[MIGrandma]

Any more than a few days after the fact and I'd say let it go. There's being reasonable with respects to finding errors. Yeah you were overcharged by means of a duplicate item scanned but waiting some indeterminate amount of time or long enough after the error occurred is why stores become progressively more and more strict on their policies.

So in other words I'd be heading back to the store today if you really care about that refund.

This is a plus for us doing grocery pick up with Walmart, if there's an issue with a missing item, an issue with a broken egg (which we just stopped purchasing eggs via grocery pick up after too many broken eggs; in store there can be a lot of cracked eggs so it's not necessarily a transit issue), an issue with produce or something else being bad or a leaking container it's extremely easy to pop onto the app and report it and get a refund.

This just happened yesterday (Saturday afternoon), I’m going back tomorrow (Monday) morning so it will be less than 48 hours.

 

[Mackenzie Click-Mickelson]

This just happened yesterday (Saturday afternoon), I’m going back tomorrow (Monday) morning so it will be less than 48 hours.

Yeah I did see that. I said anymore than a few days and I'd let it go; that's my general rule. The going back today was more in response to posts that were vague in getting it handled. I don't count a call as being handled that relies upon a store manager, worker, etc to be held accountable to what so and so said on the phone and that rarely works out, that's why I said today, the matter of urgency in regards to if you actually cared about.

Yes you're willing to go tomorrow while you're out and about, that seems fine enough because you're only waiting since you have stuff to do tomorrow and it will not extend in some time limbo.

 

[disneychrista]

I have errands to run tomorrow so I will stop at the store then.

I'd consider giving them a call. Letting them know you found an error and will be coming by tomorrow to get it straightened out. I don't know how grocery stores do it but when I worked at McDonald's (way back in the late 80's/early 90's) if someone called about an error we noted it in a binder. That way when they came back in we could/would rectify the error.

 

[MICKIMINI]

Yes. Do call and report the issue and then go in with your receipt at your earliest available time. Be friendly and I am sure you will get a refund. It happens!

 

[Genie+]

I’ve had variations of this over the years. For bigger ones I’ve almost always tried to rectify and so far never been refused.

One incident I was short-changed $20 and the grocery store only 2 miles from home. I went back later that day. They seemed skeptical and definitely not guaranteeing anything, but nonetheless told me they’d keep it in mind when counting out the drawers at closing. Sure enough my $20 was returned because the drawer in the lane of my receipt was over within pennies of $20.

That was my ‘hardest’ case and even there it all worked out. None have ever given me trouble being refunded for missing items or errors in being rung-up, etc. Though some have required a signature and showing my license/ID.

 

[anrew]

i would definitely try, kinda sure they will give it back