mykidslovesdisney
DIS Veteran
- Joined
- Aug 30, 2006
- Messages
- 942
we have a LG refrigerator (ss french door/freezer on the bottom) that is just over 1.5 yrs old. It has died. The motor or fan has been really loud the last few days. We leveled it off and vacuumed behind and under it. the noise goes away when we open the french doors. We have tried unplugging it too. The noise eventually returns. Today the temp controls stopped working on the refrigerator side and the freezer side automatically bumped up to 6/7. Normally at 4 for both sides.
I emptied the freezer into our extra freezer in the basement. The refrigerator stuff is out on our unheated enclosed porch-- most likely will freeze by morning since we will be under 20 tonight. I put the milk and juice in the freezer part bc that is still cold.
I contacted LG today - It is out of warrenty by 7 months. since I purchased it at Sears they connected me with sears, Sears wanted to send out their tech since it not under warrenty. I said no thanks and called LG back. I asked for help trouble shooting. The rep says the noise is from ice forming in the walls of the refrigerator-- cause poor seals or doors not closed all the way. Neither is the case. I read that it is common for LG's to do this. I explained that the temp controls were not working properly too. He didn't have a cause for that other than a 'board' needs to get replace. I told him I was upset bc it is relatively new-- I expected it to last 8 yrs or soo. He said if I fax the sales receipt in, management will reveiw it and see if they can extend the warrenty. I fax it in already but it takes 48 hrs to get an answer. He was understanding to the fact that being w/o a refrig is a huge deal esp w/ 4 dc.
If it is covered under warrenty I will get it repaired by their techs. Now if they won't cover it -- should I repair it or should I buy a new one??
We purchased it for $850 at Sears outlet. Reg price is around $1200. Add in tax,removal of the old one and delivery it came just under $1000. I hesitate to repair in fear that this will occur again in a few years. Service charge just to check the refrig is $100 from the company we used before for other appliances. that company says that LG takes a while to get parts out too. so that may also play a part in what to do.
Would u start window shopping now for another one in the event it isn't covered??
any input would be great!
I emptied the freezer into our extra freezer in the basement. The refrigerator stuff is out on our unheated enclosed porch-- most likely will freeze by morning since we will be under 20 tonight. I put the milk and juice in the freezer part bc that is still cold.
I contacted LG today - It is out of warrenty by 7 months. since I purchased it at Sears they connected me with sears, Sears wanted to send out their tech since it not under warrenty. I said no thanks and called LG back. I asked for help trouble shooting. The rep says the noise is from ice forming in the walls of the refrigerator-- cause poor seals or doors not closed all the way. Neither is the case. I read that it is common for LG's to do this. I explained that the temp controls were not working properly too. He didn't have a cause for that other than a 'board' needs to get replace. I told him I was upset bc it is relatively new-- I expected it to last 8 yrs or soo. He said if I fax the sales receipt in, management will reveiw it and see if they can extend the warrenty. I fax it in already but it takes 48 hrs to get an answer. He was understanding to the fact that being w/o a refrig is a huge deal esp w/ 4 dc.
If it is covered under warrenty I will get it repaired by their techs. Now if they won't cover it -- should I repair it or should I buy a new one??
We purchased it for $850 at Sears outlet. Reg price is around $1200. Add in tax,removal of the old one and delivery it came just under $1000. I hesitate to repair in fear that this will occur again in a few years. Service charge just to check the refrig is $100 from the company we used before for other appliances. that company says that LG takes a while to get parts out too. so that may also play a part in what to do.
Would u start window shopping now for another one in the event it isn't covered??
any input would be great!
) We called a local guy and it cost $50 for him to come look at it and fix it! WELL worth it I thought. I know if we'd called Sears it's more than that for them to just show up, then to look at it and then to fix it!
