both ends of the place are Downtown Disney...one is DTD Marketplace and one is DTD Westside. The WPE in Marketplace is generally held to be the better for counter service food. We've eaten there several times and had good food & good service.
That said, if you're looking for a good table service at Downtown Disney, we really enjoyed the Westside Wolfgang Puck Cafe (although the place is loud, even when almost empty!) But the food & service was excellent for table service. Don't know why the counter service there would be bad...haven't tried it over there though so just repeating what I've read in other's reviews.