Will they send me a bill?

[Babsy]

I started the thread to find out "how" I could get a printout and "how" WDW would be refunding me, never asked "if" I was going to be refunded. The managers already told my husband we could be refunded.

I would contact guest services and explain the situation.

Dave006 gave an email address to do that

To get started do the following: send an email with your name and resort reservation number requesting a copy of your final folio statement. They sent it to me the same day (a weekday so it might not be responded to today). Below is the email address.

guest.services.billing@disneyworld.com

Dave

 

[kandb]

For the above reason, you wouldn't expect to see charges that you made at the BC on your Poly folio. You will need to get your final statement from the BC to see those charges listed.

If a manager said that you will get a refund for the last two nights at the Poly, then I believe that it is likely that you will get it. Others are correct that they are not obligated to do so, but it sounds like they are planning to look after you anyway. It doesn't hurt to get it in writing, though, if you can. Mistakes do happen and things that are said can be overlooked or forgotten.

Sorry that you had to cut your trip short. Sounds like you stayed in great resorts, though. Hope you had a great time other than the early departure.

Yes, thank you. Both resorts were beautiful, our first time staying at both. We couldn't decide which one we liked better, both were unique in their own way. I did send an email to the billing dept with our reservation number, yesterday. I have a feeling they had something in place because when I called on Thursday morning before to cancel our adr for Ohana's for Thursday night they were more then graceful and said no problem at all. WDW guest services have always been superior IMO to any other entity we have ever dealt with.

 

[DAKL101]

You should get a refund if the managers said it was appropriate (but it also depends on who your TA booked it through - wholesale is harder to get money out of than the WDTC). It would be in your file. You could call 407-828-5630 (they could also give you info on your poly stay). Disney recognizes that people check out for a variety of reasons and they have protocols for it. They will mail you one if your correct address is on file (which only happens half the time). Sorry for all the ( )

 

[kandb]

Just an update. I received an email from the billing dept that they would be crediting my account for the 2 days we did not stay at the Polynesian. They apologized that it had not been done already. Great customer service, as usual from WDW.

 

[aprincessatlast]

Polynesian managers really are stellar! I would have said no worries but then seen your update. Glad it worked out for you!

 

[mikedoyleblogger]

Polynesian managers really are stellar! I would have said no worries but then seen your update. Glad it worked out for you!

Actually, the response makes it sound like the Polynesian managers did not credit her bill and the only reason the credit is happening is because she pressed the issue with the billing department, hence the apology for the credit not having happened already. Because it should have happened the day of check out and been represented in the final folio.

 

[DAKL101]

Actually, the response makes it sound like the Polynesian managers did not credit her bill and the only reason the credit is happening is because she pressed the issue with the billing department, hence the apology for the credit not having happened already. Because it should have happened the day of check out and been represented in the final folio.

It depends on how she booked it. If it was a package or anything similar, the refund has to come from the WDTC and not from the hotel itself. Similar with wholesale. If you book from expedia; then it has to come from the wholesale department of WDTC. That may have been something the manager has no control of. It is totally possible that they apologized just to have good customer service and not because a service line was broken.

ETA - wholesale actually has to come from the wholesaler.... the wholesale division will rarely refund/give money, but occasionally it happens.

 

[maxiesmom]

Actually, the response makes it sound like the Polynesian managers did not credit her bill and the only reason the credit is happening is because she pressed the issue with the billing department, hence the apology for the credit not having happened already. Because it should have happened the day of check out and been represented in the final folio.

Actually if you leave early they are under no obligating to refund you your money. Good on Disney for taking care of a customer.

 

[kandb]

It probably wasn't the Poly's fault that they did not credit us when we checked out. My husband spoke to the managers the morning before we left. They told my husband, no problem in leaving, as long as you are out by 3:30pm but they did say to stop at the desk when we were leaving. My husband picked up the rental car, I had bell services come and get the luggage, sent the kids to the rental with bell services. I waited at the front desk and all the CM"s were busy except for the "concierge" desk. He called me over and I told him we were leaving and they told us to stop by when we left. He said "no problem, I will put it in the computer". It's very possible that the manager meant for my husband to let a "manager" know when we were departing so they could adjust our bill. It was a rushed situation but it's possible that it was just a misunderstanding of how we were supposed to handle the situation. Either way, the manager did what he said he was going to do.