Why is complaining a bad thing?

[BEASLYBOO]

For 11 years I was very pleased with all of our DVC stays. This past year, both our trips have had cleaning issues in the units...

Both times someone came and "took care of it", but not really to my satisfaction. In other words, it was a shoddy job at fixing the issue.

You are 100% correct, I love DVC and since 2000, after racking up many stays, whatever minor issues I might have had, were always resolved pleasantly & expeditiously, either by me or mousekeeping, till now. Also when you say "to your satisfaction" I anticipate just like me, your expectations were within reason.

The next morning I did go to manager and explained what happened and the lack of action and she apologized and said and I quote, "The next time you come, call me personally, and I will ensure that you get VIP cleaning." My response was, I don't really want special treatment, I would prefer to come, never having to worry that my accomodations are clean. In my mind that's not addressing the issue. I also filled out my survey and wrote a letter adn still have no response. Will I sell my DVC because of it, absolutely not but I do want the mousekeeping issues to be addressed and not ignored.

I don't expect perfection, but I do expect clean, and as another poster stated, unless it's happened to you, in front of your guests, you can't possibly understand. I also take some offense to those that openly ridicule the people who have had issues by assuming that they are either hard to please, picky or have nothing else to worry about.

If ensuring that my 12 year old son sleeps in a clean bed makes me hard to please, then so be it.

 

[Dean]

I don't have any problems with complaints in general but I also don't have any problems labeling such complaints are reasonable or unreasonable, and that's where the rub is it seems. Someone complains, someone doesn't think it's a reasonable complaint and the OP and a few others gets their feelings hurt. Examples would include complaining over DVC members not getting free dining or when rooms are available for cash but not points. Both reasonable to discuss but not reasonable to complain about, IMO. Two other examples would be the change to reserving a week at a time and the reallocation. Both very important to discuss but there was a lot of emotion and not much substance from a complaining standpoint. My last example would be when someone says something negative about a given resort and to some, it's like they insulted their sister.

 

[wulfekamp]

What are we a bunch of four year olds. New members need to know Disney isn't perfect and not their friend. Give me a break. We are big boys and girls here. We don't need a mommy. Perfect is a nice goal but doesn't come along very offen. Is my house perfect NO. Is my job perfect NO. Is Disney perfect NO. Most people get that. Do you really think new members or perspective members are that gullible. Do I think all the negative post hurt YES.

 

[nunzia]

...and if you have a problem, not only should you take care of it on site, but take pictures. If I happen to run into problems I will certainly document it.
Even paying ridiculous nightly rates at GCV I have had issues..once my room wasn't cleaned for 2 days and for some reason I just thought 'oh well' and didn't report it. My pet peeve at GCV is the tubs seem to not hold water..that's happened more than once..it just drains away. So..I will fill the tub when I get there and if it drains I'll report it. So..I've learned a couple things from the complaints, maybe more awareness and the need to report items so management can actually know there is a problem.

 

[Deb & Bill]

...and if you have a problem, not only should you take care of it on site, but take pictures. If I happen to run into problems I will certainly document it.
Even paying ridiculous nightly rates at GCV I have had issues..once my room wasn't cleaned for 2 days and for some reason I just thought 'oh well' and didn't report it. My pet peeve at GCV is the tubs seem to not hold water..that's happened more than once..it just drains away. So..I will fill the tub when I get there and if it drains I'll report it. So..I've learned a couple things from the complaints, maybe more awareness and the need to report items so management can actually know there is a problem.

They've opened GCV already?? I didn't know that.

 

[StreamMaster]

business 101

You can complain to whoever you wish, if you keep going back nothing will be done about your complaint.
As long as the cash flows, there is no problem.

 

[TisBit]

I agree with a lot of posts, but I also think that there is just a lot of whining about silly stuff. Although, this is true of any message board, hence why you have people intentionally try to stir things up.

For me, I will complain to someone that can take action, I don't see why people come onto message boards to complain that it took 30 minutes to get their car from valet and it ruined their trip. Jeez, if your trip is ruined that easily, I don't think you will ever be satisfied....LOL

 

[CarolMN]

inferior to what, thats just your opinion which you are entitled to, but we think ssr is superior exactly what we wanted

I think you may have misinterptreted SoCalKDG's post. The J.K. at the end of it means "Just Kidding".

I think SoCalKDG is just making fun of all the threads about SSR. Someone posts they don't like it for some reason or another and then lots of other posters get all upset.

 

[CMOORE185]

I agree with the posters that think quality of housekeeping has gone down over the past couple of years. I have noticed this too. I think this is a issue worth complaining about. I can take broken things, but when it comes to cleanliness I will not compromise. I hate going on vacation and the first thing I have to do is call housekeeping.

 

[SoCalKDG]

inferior to what, thats just your opinion which you are entitled to, but we think ssr is superior exactly what we wanted

I was just kidding, by the way, thats why I put the J.K. and the happy face.

 

[nunzia]

They've opened GCV already?? I didn't know that.

No..I'm sorry..I was referring to the regular hotel rooms there and typed in GCV instead of DGC..all the abbreviations can trip you up! Isn't the GCV really the VGC anyway?

 

[Disney Doll]

Complaining is never a bad thing as along as you complain to the right person at the time the complaint is happening and have realistic expectations of how your complaint should be rectified.

Complaining on the DIS about how your room at OKW last week was filthy and needed renovation but you never called anyone about it , oh, and by the way, because one room out of the 1000+ in the resort was in poor condition then the entire resort is a dump, is not complaining. It's whining.

Complaining to the manager of housekeeping that the room had several deficiencies which needed to be taken care of (and were) and also suggesting that the room should be taken out of service after you check out for a good "going over" beause it really does not exemplify what we think Disney's idea of a DVC property is, is constructive. how do I know this? Because that's what DH & I did the one time we got a room that we felt was in poor condition. We called Housekeeping/Maintenance with a list of what we wanted fixed for our stay. We also recommended that someone "in charge" in the Housekeeping/Maintenance department might want to take a look at the unit, since it seemed to be "maintenance deferred". Amazingly enough, all our issues were repaired in 1 day and we got a call about a week later from a lovely woman who identified herself as a manager in Housekeeping/Maintenence thanking us for letting them know that this was shabby, because they did, in fact, take it out of the rotation and it was currently being redone.

Could she have been lying? Of course she could have. I will never have any way of proving it. But it would seem to me that taking the time to call me specifically (when I hadn't requested any kind of follow up call...I just made a suggestion) to lie about renovating the room, would have been overkill on her part.

I see myself as an owner. So I do consider it part of my "job" to report issues. I own my house and address maintenance issues, so why wouldn't I address them on the vacation property I own????? I can't worry about why Housekeeping didn't notice or why it got broken in the first place. My credo "I see a problem, I report it".

 

[Entropy]

Now we have a thread complaining about complaining threads.
Excuse me while I start a new thread complaining about this complaining about complaining thread. You guessed it, a thread complaining about threads complaining about threads complaining.

<go ahead, lock it>

 

[Jim Disney]

It's quite simple really, just pick up your room phone and dial 11 to the front desk and your complaint will not get filed in the round cabinet it will be dealt with asap. Problem solved !!!