Why Castmembers Hate DVC Members!

[OneMoreTry]

This is an important thread. Thanks to the OP for starting it.

The OP's comments are well-taken and we must all heed them and examine ourselves. So DVC members: lighten up and listen!!!

HOWEVER, it sounds like many of the complaints have incubated over the years in back rooms and lunch-room gripe sessions. They have the scent of aged festering and not just fresh wounds. (The entrenched bitterness. The sweeping generalizations. The pseudo-data and dubious facts.) The infection passes from CM to CM. Unfortunately, new employees are quickly and easily infected and therefore jaded.

(This happens in ERs. New employees are taught to consider all patients idiots for being sick. Or asking for a cup of water. Or having to go to the bathroom. You would be AMAZED what paramedics and ER nurses say about you. The attitude is so similar to what the OP describes it's scary.)

Infected employees become so overly-sensitive and jaded that even the slightest guest request is blown out of proportion and all guests become "naughty." (I'll bet the real words they use are even naughtier!!)

On their behalf, I'm SURE many guests are rude. I'm sure I've been once or twice. Although I don't think I have been since I joined DVC because I feel I more of a personal stake in the CMs' happiness. And this rudeness feeds the abscess.

BUT -- there will always be rude people. There have been and always will be. To the OP -- that's just the way it is and DVC members didn't invent it. It ain't gonna change. Never has.

So it's Disney's job to deal with it!! They need to be proactive. PREPARE new employees for all the spit. Give them the SUPPORT and TOOLS to deal with it. Employees shouldn't have to go to a "itching" session in the break room to air their complaints and get them off their chest. This just promotes the viscious cycle of enmity.

When confronted with a "naughty" guests, a CM should think "this is what they taught me to handle. I've got the tools. Wow, I know what to do here. I know how to make this person happy in spite of themself. If it doesn't work, I know my supervisor will handle it with a cheerful disposition -- and I will learn something more about dealing with people." CMs who've had a rough time should be given a break and some encouragment to recoup.

Those who can handle difficult people will always be successful in life. They will be the ones promoted to positions of greater responsibility -- and salary. The people that sit around and blame others for being "naughty" will unfortunately always end up at the bottom of the employment ladder because they can't keep a job, blaming it all on the rude customers.

Yeah, there are jerks. I've been one at times. Hopefully, I'm getting better. And hopefully I'm getting more patient with others having a bad day.

 

[niks81]

I also find it hard to believe that this thread has dragged on for as long as it has.

couldn't agree more

 

[KNWVIKING]

That's because the boards have been dead for so long we're all chomping at the bit to practice our typing skills.

 

[niks81]

That's because the boards have been dead for so long we're all chomping at the bit to practice our typing skills.

funny. I haven't been around so I guess I wouldn't have known that! But I am amazed at 16 pages

 

[DaveT1]

First let me say i am NOT naughty.

Now to probably throw fuel on this..... to any CM, can you honestly say that the non naughty people get more than the naughty? From what i have seen i think not. Even in Belle's story the jerk WAS going to get his ridiculous demand because he threw enough of a fit.

I remember checking into the Hilton in Key West, the lady next to me was throwing an absolute S* fit because she had a palm tree blocking her view, after quite awhile they agree to move her. They ask if she is out of the room and brought all her bags, yes, the two at the desk talk, i finally get to my room and yes i have a palm tree blocking my view. Oh well, i'm not throwing a fit and i don't blame the guys but the lady who complained.

I always smile, make conversation, am polite. However i do think some CM's try to pawn off the undesirable rooms to the non-naughty because then they don't have to listen to it. I know i would. I also know that the jerks in life usually get their way and they know it too. If it worked once it will again.

The only thing i get upset about is when you do check in, the CM looks and "oh your room isn't ready", "gee can you tell me anything about it?", "yes you are on the 3rd floor with an Epcot view, non-smoking" then when your room is ready and get there it's on the 1st floor looking at the parking lot. Ya know some naughty jerk is sittin' in your room.

Sorry to vent, but to the OP i understand and i will still remain non-naughty from NY!! Peace!

 

[twotoohappy]

Just thought I'd throw in my 2cents to add to this overly long thread.....

I've never met a rude CM at either VWL or BCV. I've always treated them with respect and I've always gotten a pleasant response.

I have seen one instance of a rude guest wanting to change rooms because they were too far from the elevator and didn't have a pool view at VWL. They were still complaining after I left and probably stayed there until they got their way.

I have not always gotten the views I've wanted, but I'm in Disney and that's better than being at work.

My only complaint......
My last trip I was checking into VWL and was told that my room was to be ready later that afternoon, but my requests for n/s and pool view were met. When I got my room that afternoon, it wasn't pool view, but a view of the walkway to the bus.

My question is..... Did another guest complain so much that I payed for their rudeness, or did the cm make a mistake?

I wasn't rude or impolite to the cm and I didn't let it get to me, but I could see this as an easily fixed problem. When checking in, let us know that we have a room in a villa and that's better than a value resort

 

[KNWVIKING]

***" The only thing i get upset about is when you do check in, the CM looks and "oh your room isn't ready", "gee can you tell me anything about it?", "yes you are on the 3rd floor with an Epcot view, non-smoking" then when your room is ready and get there it's on the 1st floor looking at the parking lot. Ya know some naughty jerk is sittin' in your room." ***

Bullseye !! Absolutely agree.

 

[DaveT1]

My only complaint......
My last trip I was checking into VWL and was told that my room was to be ready later that afternoon, but my requests for n/s and pool view were met. When I got my room that afternoon, it wasn't pool view, but a view of the walkway to the bus.

My question is..... Did another guest complain so much that I payed for their rudeness?

 

[3DisneyNUTS]

Meant to inform the public? Dude you should be fired. Anyone who has that sort of attitude towards the customer/client/guest should not be around them. If you were an employee of mine you would be fired on the spot for your condemnation of people. What makes it your right to "class" people on vacation, especially those who are part of the DVC?

Working any job with the public you have to expect that there will be those that tip, those that tip well and those that tip not at all. To get so bent out of shape when people don't throw you a tip for parking their car is absurd. MAYBE they see your disgust for them in your eyes the second you take their keys. I wouldn't tip you if you gave me an attitude when I came up to you.

While I am sure every industry has a hot list of people who are constant complainers to lump everyone that has an issue into being "naughty" is ridiculous. While I have never had an issue while on vactation I can assure you that when I do I will definitely speak up. If I am paying for a certain level of service then I will expect that level. If it is unacceptable to me I speak up. Not only to get things recified on my end but to also let management know of the problem so they can fix it for the future.

But I am going to save the rest of my thoughts since you probably will not read this. Hopefully your supervisor will see you attitude and keep you away from the public. The guests do not deserve to be subjected to an employee like you.

 

[mrsR123]

I hereby volunteer myself and my DD ( who has quite a dramatic flair) to be the very distraught victims of a false throwing out of our room if we can get in a Grand Villa this June

 

[KNWVIKING]

I can't believe he's letting this thread pass him by.

Hmmm.... maybe the OP is aka.........

 

[Frozenfingers]

patience grasshopper... It is built, he will come.

 

[Dean]

The only problem I have with this, is that it is also very subjective. Who decides, legally, what justifies bad enough behavior for the loss of a ressie or points. I mean, seriously, I wouldn't have wanted the OP to have been granted that type of authority.

And it would certainly be a problem if the situation wasn't handled then. Imagine the repercussions if someone got a letter two weeks after they got home "because of your verbal abuse of a CM, it has been decided that you will be assessed a 50 point penalty. Jeez, Disney doesn't even enforce WRITTEN occupancy limits.

Of course DVC would only be able to "punish" the blatant violations, but over time, it would have a beneficial affect. The penalties would have to be in the form of $$$ not points and at the extreme, banishment.

While it is difficult to match every request, giving up is not the way to handle it. It would help the CM if DVC did a better job of matching requests.

 

[Zimbubba]

Just to state the obvious,If the people on this board represent the vast majority of DVC owners i feel we are all in great company.

The people on these boards do not represent the vast majority of owners. The vast majority of owners do not know this exists.

 

[Frozenfingers]

Ohhh, I wouldn't be to quick there. My guide specifically told me about this board and encouraged us to "check it out". Judging by how pokey the board gets sometimes, I bet there are a lot of lurkers out there.

I agree we don't represent the "vast Majority" I would bet we offer a fairly close representative sample though.

Any mods got some numbers of how many "hits' the boards take?

 

[jordansdad]

I really believe that the moral to the story is still "Treat others the way you would like to be treated from both sides of the counter". We are all going to come across unreasonable people in our lives wether it is the guy who thinks that he can pass all of the cars stuck in a traffic jam and be entitled to merge into the stopped traffic when he runs out of road, the guest at WDW who thinks that they are so important that in a matter of minutes they can reduce a fresh faced 18 year old college program cast member to tears over the fact that their room faces a tree and not a golf course or the cast member who doesn't care that you just spent 16 hours in a van with no AC and three screaming children to come to their resort and spend $3000 on your vacation.
Before we pass judgement on eachother we need to look at ourselves. We all have bad days. We all can be selfish and unresonable at times. We are human. I still believe that the OP had good intentions when he began typing his post, but let personal feelings and resentment to muddy up the waters too much to make an effective point.
As members we need to remember what it was that brought us to WDW in the first place and why we bought into DVC. I know for my family it was because when we are at WDW life is good. No matter how bad the last week of work was or what we have to face us when we leave WDW IS a magical place. All you have to do is see a 4 year old girl dressed in full princess regalia and let the warm feelings begin! I love it so much I moved here! How about you?

 

[Geyser Gazer]

We should all take just a moment to thank wdwzues for posting his birthdate, and to wish him an early happy April fools day.

 

[wilderness01]

Wow what a long thread. I do think the OP is a troll or at least acting like one. There is good and bad in every profession. Get over it. I don't like getting yelled at either but sometimes my patients are frustrated and need to vent. Do I take it personally? No.

I do think alot of the trouble could be eliminated if they would have guaranteed non smoking/non handicapped categories. I can not have a smoking room due to medical reasons. I would be willing to have a certified doctor's note on file if this would guarantee this. Why isn't this an option?

Would I like a good view? Sure. Do I always get one? No. That is ok. That is the luck of the draw. When we just stayed in WDW last month the first night we stayed and paid at the hotel. We got a crappy view. I did go down to the desk and ask if my mom could be moved the next day as she had more nights in the hotel. The CM told me we could move right then and there without any penalty. I said I didn't want to cause any trouble and for one night it was no big deal. It wasn't worth the housekeeper having to come back up to do a thing and not worth the runner having to come, get the refrigerator and move it to the new room. The CM was insistent that we move. I was firm as well and said no. I didn't care for us as we were moving the next day into the villa but for my mom who had never been there the view could have been better. She paid for the better view but didn't get it. The CM was so nice that he said no problem, come back in the am by 9 and I have a terrific room blocked off for you. He even showed me where the room was and told what the room number was. I thought that was a giant no no but that is what happened. Well the next day we were down there by 9 am. We waited in a long line and finally it was time to get my mom's new room number/my villa. Well wouldn't you know the room was no longer available? What happened to the blocked room? They said the room did not have a block on it and now it was unavailable. They said she would have to check out of the room, store her luggage, and wait for the new room. She declined. They told her to come back the next am and she could try for a new room again. Well the next morning there were no rooms available. I guess my point is that the CM should not have promised a thing. Or maybe we should have all moved that night? I didn't want to cause anymore work for anyone. It wasn't worth it. So my mom paid for a woodsview and got a view of the parking lot. Was it the end of the world? No. Was it a little disappointing? Sure. Not that much about the room but about the time wasted by waiting in line more than once and the waste of $. The lines were long and we waited at least 40 minutes each time. Things just shouldn't be promised that can't be delivered. I had given the room number the next am and the CM looked bewildered and said that room had been occupied for days. It was a lesson learned. No fuss was made. A few days later she checked into the studio next to our 1 bedroom. The studio had been ready since early in the am when I asked the one housekeeper. When I went to get new keys cut they said the studio wouldn't be ready until the afternoon. Maybe it wasn't inspected yet but it had been ready for hours already. It just seemed like the right hand didn't know what the left hand was doing. We just blew them off and she went right into the studio. No one ever came to check out the studio either as she was in there for the rest of the day. I also called and asked for no housekeeping for our 1 bedroom. We were entitled to a full clean but I had cleaned it myself and changed the sheets myself. No big deal. When I called they said they cancelled it. When I called about a different question they said I was not entitled to the full clean but towel and trash. We were staying longer than 7 nights. It was just on different reservations. They just didn't get it. I said I didn't want towel and trash either as I had washed the towels. Guess what? Yes they came in for towel and trash. There was no language barrier on the telephone either. Again, no big deal just an annoyance. I would have put more things away in the suitcases if I knew they were coming in. So that is the other side of the coin. There are always 3 sides to every story don't you think? Again none of the above was worth even mentioning to anyone. I didn't complain, cause a scene or had it ruin my vacation. We have alot more years of DVC and can take little things in stride. As long as the unit is clean and we have a place to lay our weary heads at night we are happy. But to lump us all into a category of complainers is absurb don't you think? I bet if some of the CM's were on the other side of the counter and things happened to them a different tune would be sung. Just my opinion.

 

[wilderness01]

Oh I should also note that two years ago at BCV I also requested no towel and trash. The housekeeping manager called me back the next day to reconfirm this. Well yes again someone had been in the unit and did it anyway. Again not a huge deal but I would have liked to have known someone was entering the unit and I would have hidden our cameras/video camera. I called and asked what happened. I didn't complain, I just questioned. They offered us a free meal at any Epcot restaurant of our choice for that evening. I flatly refused. I wasn't looking for that. I just wanted them to know their system had a bug in it that needed to be fixed. So did the manager get off the phone and say I was complaining and although she offered me a free meal I didn't take it? Who knows or cares. We aren't all looking for that freebie is my point to the post. People make mistakes that is for sure, everyone of us. It is how it is handled on both ends that becomes the point. The housekeeping manager was rude and immediately offered to buy my happiness. I never asked nor did we accept this. Again did she put me on a list for calling and politely questioning? Maybe. Should I have been? No. If a CM is truly that unhappy with their job then they should find another. I have seen some people explode at WDW but I never just thought "oh well that is another dvc'er". How would I have known that? I know plently of people who have stayed at the villas that are not members at all. Now the next time I go down I will have to pay attention if people act funny because I am a member. If they do you know what? It is their problem and not mine.

 

[Johnnie Fedora]

I don't really find it surprising that CM's would rip-on customers. That is just the nature of the service (or any) business. Most CMs are working to pay their bills, just like me. Some of them enjoy their job, some hate it, and the bulk are in-between. The OP claims that DVCers are the worst. I just don't see the big distinction between a DVCer's rude behavior and the rude behavior of the "package crowd".

Imagine the level of ripping about a bunch of crazy DVCers who spend their time posting to a Disney site. I wonder how many copies of this thread a circulating in the Disney "backrooms"?