Why Castmembers Hate DVC Members!

[OneMoreTry]

I wonder how many copies of this thread a circulating in the Disney "backrooms"?

That's where the OP's ideas were born. I don't think they were original. They are collective complaints born of mob mentality that have taken root in weak minds.

There is sickness at DVC. Management needs to find it and root it out.

 

[CRSNDSNY]

They offered us a free meal at any Epcot restaurant of our choice for that evening. I flatly refused. I wasn't looking for that. I just wanted them to know their system had a bug in it that needed to be fixed. So did the manager get off the phone and say I was complaining and although she offered me a free meal I didn't take it? Who knows or cares.

I know what you mean. Last September we had a huge are of soiled carpet in our room (and an odor to accompany it) at WL and they just wanted to give us meal vouchers to fix it. We didn't want to meal. We just wanted a clean room.

 

[jade1]

Anyone else miss RICHYAMS on this one?

 

[Degli]

Anyone else miss RICHYAMS on this one?

Oh, he knows, and loving it!

 

[starwood]

Why are you only picking on people from the Northeast? New Jersey, New York, Pennsylvania... There are jerks from other parts of the country too you know.

 

[greenban]

Yeah but us Noreasters are the Jerkiest of the Jerks!

(Seriously dude I'm from Joisey!)

Although, I think FLA drivers are the worst! Little ole ladies in the lefthand lane, doing 45 in a 65 with the left blinker on. Blink....blink.....blink....blink.....

-Tony

 

[Kadorto]

Why are you only picking on people from the Northeast? New Jersey, New York, Pennsylvania... There are jerks from other parts of the country too you know.

None from Indiana....we're a red state

 

[Bill3]

Why do so many of you think this is wrong, do all of us know how we are perceived by others? I doubt it. In the last 30 years we have been to WDW over 25 times and I have never seen or been subject to a rude cast member, however I have seen numerous situations where the customer is a giant humongeous jerk. In fact we often marvel at how composed the CMs stay in the face of jerkism. Is jerkism more prevelant among DVCers ? Maybe , there is a sense of entitlement that cause some to think they "own "the place. With money comes a certain degree of elitism, people with little means do not buy into DVC, regardless of the financing.
I've complained, hope I wasn't to naughty but maybe I was, even though I didn't intend to I may have come across as a real a.. h..... Why don't we accept what was said as true and work to improve rather than patting ourselves on the back saying that this guy/gal has an attitude and has to be wrong. I think the response of most of you simply reinforce what was stated!

 

[3DisneyNUTS]

Why do so many of you think this is wrong, do all of us know how we are perceived by others? I doubt it. In the last 30 years we have been to WDW over 25 times and I have never seen or been subject to a rude cast member, however I have seen numerous situations where the customer is a giant humongeous jerk. In fact we often marvel at how composed the CMs stay in the face of jerkism. Is jerkism more prevelant among DVCers ? Maybe , there is a sense of entitlement that cause some to think they "own "the place. With money comes a certain degree of elitism, people with little means do not buy into DVC, regardless of the financing.
I've complained, hope I wasn't to naughty but maybe I was, even though I didn't intend to I may have come across as a real a.. h..... Why don't we accept what was said as true and work to improve rather than patting ourselves on the back saying that this guy/gal has an attitude and has to be wrong. I think the response of most of you simply reinforce what was stated!

Bill do you honestly think the majority of DVCers go to "the happiest place on earth" to make the CMs lives miserable? Do you think that MOST DVCers go out of there way to complain, while on vacation, to get a free meal? Do you think MOST DVCers fail to tip the parking valets?

Do you honestly think that the attitude this CM has (that DVC resorts are the worst to work at) is because MOST DVCers are how he/she described them?

Please... this is common sense, if MOST DVCers did not like the experience at DVC they would stop coming back and sell their points. They would not frequent a place where they felt they have to complain constantly to get their needs met. The actual number of people who abuse complaining to get free stuff is small and the OP is blowing up a few instances he/she experienced and lumping MOST DVCers into this category.

Like I said before this person needs to find other work. If the working conditions are as bad as he/she says it isn't the guests fault anyway it is management's for not making sure the guests have a "magical" experience.

 

[tjkraz]

Bill3:

With all due respect, you might want to try reading all of the post (yes, all 17 pages) before you dismiss the discussion. There's a whole lot more going on here than folks simply "patting [themselves] on the back saying that this guy/gal has an attitude and has to be wrong."

Realize that the post says that any given Disney Cast Member may hate YOU, Bill3, before you even walk up to the counter, simply because you are a DVC member.

Clearly the tone and manner with which the OP choose to communicate touched a nerve with people. Is discussing those emotions improper?

Certainly there are good guests and bad guests...good CMs and bad CMs. But here we are dealing with a CM--not just any CM but reportedly a MANAGER at a Disney-owned resort--who chose to issue a global condemnation of all guests in a certain group. IMO that is worthy of discussion, whether one agrees with all of the viewpoints presented or not.

 

[Deemarch]

The sentiment raised by the OP is wrong. End of story. MHO

Now, I don't think that many people are as rude and demanding as he has stated either. But the squeaky wheel always gets the oil and these are the people that you hear above everyone else. Again, MHO.

To be told that most CMs hate you just because you are a DVC member, judge you by how much money they THINK you have and how much class that money should bring along with it...Boy, sad to say that prejudice is alive and well in the USA!

 

[WithDisneySpirit]

This has been a really shocking thread!!! I agree that the OP sounds bitter and has an issue with bigotry. Yes, a small percentage of customers are going to be a lot of trouble, but in my business I cannot let that sour me on all my other nice customers!

It does bother me to realize that the rude customers might actually get my NS room. That is really the only thing that matters to me after all I agree that Disney should either go non-smoking or make it a guaranteed request! End of story on that one...

Lisa

 

[CRSNDSNY]

This has been a really shocking thread!!!
Lisa

Actually, what is most shocking to me is how long this thread has been going! How many times has the OP posted to it? 2 or 3 times? Yet we continue to add fire to the flames.

 

[N&B'smom]

I was just thinking the same thing. I think the OP must be very pleased, the reaction to the thread must have gone beyond all his/her expectations! It may time to just let this thread die and take all the ugliness from the OP with it.

Shelby

 

[doubletrouble_vb]

I saw this thread for the first time while I was in INNOVENTIONS in the IBM area. I seriously considered leaving it up for all to read as I was floored by it. At the same time I wasn't at all surprised at the sentiments.

I do think that one suggestion made here is a good one (even though it would hurt me because I've never used the priority window). MEMBERS making reservations more than 7 months in advance should be given preferential/virtually guarenteed treatment on their room requests. All other reservations should be limited to smoking, non-smoking, and handicapped.

I do think BCV did take a bit of the sheen off the exclusivity at the Y&B. You see a lot more members dragging their own luggage, bringing groceries and parking their own cars (me included). Cash customers are definitely doing a more top-flight style vacation with a bigger focus on being in the parks and money-is-no-object dining. But I also think it gave back something in exchange since there is an extra quiet pool, additional public space to relax in and the general store looks like it is being expanded into something bigger.

And we members should consider working a bit harder at being nice to CM's because we do expect to be repeat offenders at our resorts. Disney should, in exchange, implement extra ongoing training at DVC resorts so that CM's are fully aware that many DVC'ers are informed consumers and aren't just being obnoxious jerks and difficult people. The uninformed traveler is much more likely to take what is dished out ...and quietly not return.

I have to say that I haven't found any instances of non-frontdesk CM's who were bothersome in any way. And I also have to say the OKW and SSR frontdesk CM's have treated me the best...that's one reason why I'm thinking it may be a training issue. Maybe the 3 blended resorts need a DVC check-in desk. Other timeshares have owner desks...there might be a good reason for it.

 

[rinkwide]

...You see a lot more members dragging their own luggage, bringing groceries and parking their own cars...

Saw all that when we stopped by GF last month for dinner.

 

[kweaver]

I do think BCV did take a bit of the sheen off the exclusivity at the Y&B. You see a lot more members dragging their own luggage, bringing groceries and parking their own cars (me included). Cash customers are definitely doing a more top-flight style vacation with a bigger focus on being in the parks and money-is-no-object dining. But I also think it gave back something in exchange since there is an extra quiet pool, additional public space to relax in and the general store looks like it is being expanded into something bigger.

I just don't see where bringing in your own luggage and parking your own car means less exclusive. There are certainly people who would rather not have anyone handle their property...especially a vehicle. Maybe I'm jaded...as I've had thousands of dollars of damage done to a personal vehicle by a valet (not at Disney). I'd rather park my own vehicle. At least I know that if I crash, it's my fault! We have plenty of money to tip a bellman, but we're completely capable of pulling our own luggage behind us (as are the kids). Seems like kind of a waste to pay someone else to do it unless I'm in a real rush to go somewhere else.

Maybe I'm too practical for the YC/BC.

 

[wtpclc]

Saw all that when we stopped by GF last month for dinner.

That's terrible! Have they been letting those darn DVCers in there again!

 

[tjkraz]

I just don't see where bringing in your own luggage and parking your own car means less exclusive.

Not only that, but doesn't it stand to reason that DVC members would be MORE inclined to use valet since we don't pay for it (except tips)?

Wouldn't MORE DVCers have to store their luggage with bell services since our check-in time is an hour later than Deluxe resorts?

Granted I'm not the type to pay $500+ per night for a hotel, but our first stay at BWV was also the first time that I had ever used valet parking (when both valet and self offered) and bell services in my life.

 

[QuiltTeddy]

Isn't anyone getting sick and tired of seeing all the threads that keep talking this to death.

Why can't everyone just agree to disagree and let all the threads die a slow death?

You'd think an admin would come and lock the thread already.