Why can't you book a massage appointment on a sea day?

[thomprod]

On our 7-day Eastern cruise in January, I got to the spa in plenty of time to make our reservations on embarkation day. However, I was told that they do not take reservations for regular massages on sea days. Only "premium" treatments can be booked on sea days. They offered to give me reservations on the St. Thomas day and put us first on a waiting list for massages on a sea day. Unfortunately, we were never called on either sea day before we got to St. Thomas. I understand that they want to maximize their profits by booking as many high-priced services as possible, but isn't this unreasonable?

 

[LAMPSKIES]

Most people book the "romantic escape" in advance, that gives you first option.

 

[lotsofboys]

thomprod - I was the first in line at the spa on the first day and was also disappointed to find no massage time available. However, what I saw and was told is most of the "good" appointments are held for those with concierge service, she showed me the appointment book and all the sea days from 9:00am to 4:00pm were marked out and said "hold for concierge". I could have had a massage during my dinner hour or during one of the shows

 

[justmestace]

We had concierge in December, and when I went to the concierge meeting to book my spa ressies, there were already people at the spa booking also. I gave concierge the times and treatments I wanted, and she had to call the spa to see if these times were available. Some of the times I wanted were already booked by people who went up to the spa to book....not concierge people.
And I was able to book a "regular" massage on a sea day. We were on the 10 night, so there were a few sea days to pick from. I wonder if something changed after the first of the year??

 

[thomprod]

justmestace: We were in a cat. 6 room in January, so we didn't have concierge service available. I just noticed that you will be going on our next cruise with us on 5/27/06. Really looking forward to 2 glorious days at CC. We'll be in a cat. 9 on deck 2, so let's hope the massage ressie situation is better this time since we still won't have concierge service.

Does anyone know if it's possible to e-mail a comment to DCL after the cruise is over, and if so, how to do it? Maybe if enough people brought this situation to their attention, they would change the policy?

 

[dizney-cruiser]

after our cruise in october - i recieved a questionarre in the mail and then i answered it online - there were places for all my own comments on there

 

[thomprod]

Maybe someone who works at the spa AND reads this board could weigh in? OR, if someone is "live" on a cruise right now, would they be willing to ask a supervisor at the spa? Thanks.

 

[ivanova]

justmestace: We were in a cat. 6 room in January, so we didn't have concierge service available. I just noticed that you will be going on our next cruise with us on 5/27/06. Really looking forward to 2 glorious days at CC. We'll be in a cat. 9 on deck 2, so let's hope the massage ressie situation is better this time since we still won't have concierge service.

Does anyone know if it's possible to e-mail a comment to DCL after the cruise is over, and if so, how to do it? Maybe if enough people brought this situation to their attention, they would change the policy?

You can email them at dcl.guest.communications@disneycruise.com

 

[justmestace]

justmestace: We were in a cat. 6 room in January, so we didn't have concierge service available. I just noticed that you will be going on our next cruise with us on 5/27/06. Really looking forward to 2 glorious days at CC. We'll be in a cat. 9 on deck 2, so let's hope the massage ressie situation is better this time since we still won't have concierge service.

Does anyone know if it's possible to e-mail a comment to DCL after the cruise is over, and if so, how to do it? Maybe if enough people brought this situation to their attention, they would change the policy?

thomprod...you need to come to the Cruise Meets thread for 5-27 (Double Scoop) and join in! We have a fun group going!!
We were given a comment card to fill out, the last night of the cruise, on each of our cruises.
I was told that some of the CM's do read these boards, but technically, they aren't allowed to post. So maybe someone that's on a cruise, or just gotten off, knows the answer.

 

[Mickeynutz]

I had planned to book a massage on an "at sea" day ...I had no idea that they'd be pre-filled with the REAS people. Darn!

 

[justmestace]

I had planned to book a massage on an "at sea" day ...I had no idea that they'd be pre-filled with the REAS people. Darn!

You still may be able to....a lot of it depends on how crowded the ship is, and obviously, the number of people wanting a massage! They do them all day, everyday. Don't give up...just make sure you go up to the spa as soon as it opens on the first day, skip the tour they offer, and instead book your treatments.

 

[Mickeynutz]

I will do that!

 

[Goofy Girl]

My sister and I have been on several cruises and she always books a massage for one of the sea days..., and I don;t think she has ever been questioned or refused a treatment.

They must have added this restriction rather recently (we were there last May)

 

[thomprod]

Thank you all for your replies and suggestions.

Ivanova: I sent them an e-mail message as you suggested but have not received any reply.

Goofy Girl: Our last cruise was in January 2005, and that was what we were told. It was not a matter of arriving too late to make a reservation, as I was first in line immediately upon boarding.

JustMeStace: I have posted to that thread before, but have stopped reading it since no one seemed to post any useful information after about the third page.

No one who works for the spa has responded so far, so I will post this on the current "live from..." thread and see if someone could ask a spa suprevisor what the current policy is.

 

[AmyJ of Ca]

With the online booking, I was able to book spa appointment for myself and my MIL on sea days?? We're on the July 2 sailing. We booked on the first day it was available but have added to it with no problem. It shouldn't be a problem anymore, especially if your a returning DCL cruiser (book 75 days out). Amy

 

[mommykeg]

I'm cruising on July 9th and have booked and added several massages throughout the week for DH and I...all on sea days. One was a couples massage, one was a well-being massage, and one was a well-being 1/2 body massage. I don't think those are "premium" services.

 

[gottaluvdisney]

I would send another e-mail to dcl.guest.communications@disneycruise.com

I always receive a reply to my inquiries. Some as fast as the same day, some take a few days. However, I have never waited 4-5 weeks for a reply.

Are you sure they received your inquiry? Do you have any spam filters that may have caught their reply as spam?

 

[thomprod]

Thank you for your e-mail.

We appreciate you sharing your experiences with us. I truly regret that you were disappointed with the Vista Spa offerings on sea days. Your comments will be reviewed along with those received from our other guests to determine were future changes in our processes might be necessary.

Again, thank you for sharing your feedback. We look forward to the chance to sail with you again in the future.

Sincerely,

Jennifer
Disney Cruise Line Guest Communications