Whose Mistake?!

[DizneyLizzy]

A few days ago, I posted asking if it is possible to tell how many days a ticket has left by linking it to a MDE account (this was possible about 15 months ago...) I ended up e-mailing the Ticket Usage people at WDW communications, and the answer they gave me was that ticket #1 has 6 days left and ticket #2 has 7. I know for a fact that the ticket #2 only had 1 or 2 days left on it, and I was basically e-mailing to find out if it had 1 or 2. I have no idea how many days ticket #1 has left on it, so I'm just going to trust them.

Has anyone had experience with tickets gaining back days after turning them into RFID and linking them to MDE? Has anyone had experience with Disney telling you you had more days left on a ticket that you actually have? I'm worried about showing up with a ticket that has fewer days on it than I thought, and having the ticket not work. My family and I are only going to the parks for 2 days on our next trip, and I don't want to waste half a day in guest relations. FWIW, I can make FP+ reservations for 10 days on both tickets.

Also, I'm worried that if Disney can add days to my tickets, they can also take away days that should still be there. I have a few other non-exp tix in my house (unused) that I am worried about in particular. Ugh!

 

[TheRustyScupper]

1) Reading the ticket-use printout can be confusing to CM's.
2) It is easy to mix things.
3) Plus, the ticket number IS LONG, and be typed incorrectly.


. . . I made a mistake on one of these kind of inquiries.
. . . Yes, even me.
. . . ONCE.

 

[hidmickey:myantidrug]

Yep, we had this same thing happen to us on our last trip about a year and a half ago. We went to convert old 10 non-exp tickets that all should have had two days left (outside of MK). CM converting the tickets said there were four days. We questioned it and she confirmed that nope, it was four. We went about our day but then had a CM at our hotel check how many days there were on the tickets because we knew four days wasn't right. He told us that there were STILL four days left, even after we used one of our "four" days from earlier to get into MK. So, yay bonus days, but now we're concerned about exactly the same thing you are: theoretically based on everyone's individual records saying that we should have to start our next batch of 10 day tickets this trip, we--according to those cast members--should still have enough days on that old ticket to last through this next trip. We are very concerned that if they can add days TWICE by error, how easily can they deduct days out of error? Obviously if we lose days on this old ticket, it's not a big deal as its only a fake loss, but we would have no way to prove how many days we used if the situation had gone the other way. We leave for our next trip a week from today, and we will be first using the bonus days from our old passes to see if they'll work for us.

 

[DizneyLizzy]

Yep, we had this same thing happen to us on our last trip about a year and a half ago. We went to convert old 10 non-exp tickets that all should have had two days left (outside of MK). CM converting the tickets said there were four days. We questioned it and she confirmed that nope, it was four. We went about our day but then had a CM at our hotel check how many days there were on the tickets because we knew four days wasn't right. He told us that there were STILL four days left, even after we used one of our "four" days from earlier to get into MK. So, yay bonus days, but now we're concerned about exactly the same thing you are: theoretically based on everyone's individual records saying that we should have to start our next batch of 10 day tickets this trip, we--according to those cast members--should still have enough days on that old ticket to last through this next trip. We are very concerned that if they can add days TWICE by error, how easily can they deduct days out of error? Obviously if we lose days on this old ticket, it's not a big deal as its only a fake loss, but we would have no way to prove how many days we used if the situation had gone the other way. We leave for our next trip a week from today, and we will be first using the bonus days from our old passes to see if they'll work for us.

If you remember, let me know how it works out for you!

 

[DizneyLizzy]

1) Reading the ticket-use printout can be confusing to CM's. 2) It is easy to mix things. 3) Plus, the ticket number IS LONG, and be typed incorrectly. . . . I made a mistake on one of these kind of inquiries. . . . Yes, even me. . . . ONCE.

just to be safe, I'm planning on taking all tix we currently have in our house on our next trip and having GR scan them so I have all of the info on hand at home. I used to have pictures of the backs of the tix with their days left, but they were on an iPhone that bit the dust. Two of the tickets are completely unused so hopefully they still appear that way!

 

[hidmickey:myantidrug]

If you remember, let me know how it works out for you!

I certainly will!

 

[floralmouse]

I have unused tickets as part of my scrapbook pages. Wondering if I could gently get them out of there and add them to my magic bands when they arrive?

 

[hidmickey:myantidrug]

If you remember, let me know how it works out for you!

Update: On arrival day, we took our tickets to the front desk of our hotel and asked if they could check how many days were on them. The CM said that her computer said we had three days left, but when she looked at what parks we went into on each day of the ticket, it said we'd used eight and had two left. She called over a manager (on her own, we weren't concerned enough to ask for one), who tried fiddling around with things to see if she could make sense of it. She said she couldn't but suggested that guest relations at a park might be able to tell for sure. After our first park day, we looked again, and both records said that we were down to one day, which we used a couple days later. So basically, we got another trip's worth of free park days, but it's a little concerning that things can be added and taken away just like that.

Good luck with yours, and have a wonderful trip!

 

[ougrad86]

I wonder if sometimes when you enter the turnstiles it doesn't read or post properly to the database? Just glitches out and then you end up with an extra day?