Rafael Massa! Great guy, he treated us like royalty every time we have been there. We thought we had lost him for a while there, but Disney changed email addresses, and I was sending emails for the wrong place. He has been with us since we first looked back in 92. He was patient with us for 10 years, and we finally bought in 02. Have since had mom and dad go through him, tried to have my sister go through him, but they screwed up when we signed her up for the tour, and she got scheduled for a day he wasn't there till later. Anyhow, I haven't met a guide that was bad.