Not going to name mine, and don't see the name in this thread more than once. What I can say is that this person has been pretty much worthless, and the term "guide" is a total misnomer. What this person was was a sales rep - nothing more, nothing less - and never did a thing after the initial purchase. In a word ... worthless.
Diane Manuel is our present guide.
Michael Johnson, will you please add me?
Mr. Johnson, did not show up at the paper signing part and another agent finished our paperwork. Has that happened to anyone else?