Who is the General Manager at the Poly? Had to WORST time there ever!

[Uncle Albert]

Peolpe can be a pain. And in WDW they can be a Really Big Pain. Next time ask to be moved.

 

[skiwee1]

I love the Poly, unruly children or not! On my last visit there were kids running down the hall at ungodly hours while I tried to sleep. Will it stop me from staying there again? No way! It is my favorite place to be. This can and does happen at every resort so please don't not stay there because of a bad stay or story. For those of you thinking of not going to the Poly because of this, who is to say you won't have unruly children and CMs that won't do anything about it there.

 

[EsmeraldaX]

I'm sorry you had a bad time.

We stayed at Pop the first week of December and it was wonderfully silent except for the occasional sound of running water which I find kind of comforting...

No talking, or yelling though. That must have been frustrating.

 

[Mickey Fliers]

I am so sorry that the OP had to endure these frustrating children on your much needed vacation. It is such a bummer.

I guess one thing we can all take away from this - No matter which resort you are staying in, unfortunate events or people can happen. You are your best advocate. Be the squeeky wheel.

Hope you have a better vacation next time.

 

[vossjemi]

Just be glad you are home now. We have a neighbor (an adult male in his 40s) that acts like a kid himself. The night he moved in he set off fireworks in his back yard from like 10pm until midnight while our babies were trying to sleep. He gets really bad around july 4, but just this week he was at it again setting off fireworks after 10pm. I'm not sure what his deal is. Strange strange man. He has no kids...his wife does from her first marriage, but they live in another state with their dad and only come for visits in the summer. He also turned his shed into an office...out there at all hours of the night.....I can only imagine what he is doing in his "office" that late at night. Weird.

 

[eeyore0062]

Just be glad you are home now. We have a neighbor (an adult male in his 40s) that acts like a kid himself. The night he moved in he set off fireworks in his back yard from like 10pm until midnight while our babies were trying to sleep. He gets really bad around july 4, but just this week he was at it again setting off fireworks after 10pm. I'm not sure what his deal is. Strange strange man. He has no kids...his wife does from her first marriage, but they live in another state with their dad and only come for visits in the summer. He also turned his shed into an office...out there at all hours of the night.....I can only imagine what he is doing in his "office" that late at night. Weird.

\

Do you live in our neighborhood? We have a neighbor across the street on the opposite corner who lights off his bottle rockets every night and the junk ends up in our yard. Very irritating!

 

[DFiore1]

When I was a child my mother had a saying, "...children should be seen and not heard..."


I think Its great that people take there kids out, they have to maintatin some control over there behavior. I just got back, and it seemed like many parnets believed that a vacation meant they could take a break from their parental responsibilty. You had 'em, I didn't, So why am I having to tollerate them!

No one wants to tollerate screaming brats (and I say brats because thats wheat illmannered spoiled self indulgent children are) at 0 dark 30 hours whether your at Disney or sleeping in your own bed. No one wants your grubby pawed kids visiting them at their dinner tables, or invading their personal space while in line. Keep them in line or don't take 'em out.

I know I'm about to hear..."Well what if he has emmotional problems, or a learning disabilty" Well, I guess those children should be monitored more closely by there parents, and if the situation becomes too bad, they should be removed. Your problems should not be our problems.

It takes a PARENT to raise a child not a village! Stand up to your kids, Be their parent! No body is gonna call child protective services for disciplining your child.

That being said, I understand kids will be kids. They just want to have fun. But Disney is for everyone, so lets show some respect.

Thank you....I'll get off my soap box now.

 

[Cindie-rella]

My DH and I will be staying at the POLY for the last 6 nights of our Anniversary celebration next April/May and I must say that this is not very comforting reading all the complaints about the POLY. We will first be staying at POR for 4 nights and now re-thinking maybe we should just stay there (POR) all 10 nights.
I too have a DH that is not all that thrilled with a WDW vacation, but I hope once I get him there he will fall in love as I did. However, if noisy obnoxious inconsiderate people prevent us from having a peaceful stay then I'm afraid he'll not want to go back next Dec. as I have purchased AP's and was really hoping for a Dec. trip also.
It's too bad there isn't a resort that is for adults only. Or perhaps certain bldg.'s at the resort that are for adults only. It would make a little sense to cater to the adult visitors as well as the children. After all, WDW isn't "just" for children. I will say that whenever I traveled anywhere with my child he was disiplined and taught to be considerate. The problem is some parents learn to tune their children out and don't give a you-know-what about others. I think in a situation like the OP experienced I would ask to have my "resort" changed after the 1st day that nothing was done. It's a shame the CM's are so lax. Hours go by before the confront the problem. That's pathetic! I think Disney needs to hold meetings with their CM's and teach them how to handle situations such as this and how to once again treat their guests as if they are "special". We spend too much money to be treated the way alot of guests are complaining about. I have figured we will be spending approx. $6000. for a 10 night vacation at WDW. That's a heck of a lot of money to have an uncomfortable experience as the OP had. I could only imagine if people keep having complaints such as this they will start spending their money and vacations elsewhere.
I just hope we have a more pleasant experience.

 

[swilshire]

My 3 year old throws terrible temper tantrums and screams/cries for a long, long time. I certainly wouldn't want a knock on the door from WDW security asking me to do something when nothing can be done during the tantrum.

We have four kids and I'm generally tolerant of anything reasonable kids do, but a "terrible temper tantrum" for a "long, long time" would be over the edge for me, too, if it were in a room near mine. I sympathize with how difficult this must be for you, but it would be unfair to take the child to a hotel or anywhere else that you couldn't remove him from the public if he can't be controlled. Might be time to call Dr Phil unless the child has a disability that causes the behavior.

I don't mean to offend, nor to make light of the problem, but I saw the funniest video on television the other night. It was a small child, probably around three, throwing this terrible tantrum. He was on the floor kicking and screaming. Everyone (including the dog) left the room. He immediately stopped and went looking for them. As soon as he spotted someone, he fell to the floor and the tantrum continued. They left again. He followed again. This went on and on. He only screamed when he had an audience.

Sheila

 

[jtdl]

When I was a child my mother had a saying, "...children should be seen and not heard..."

I think Its great that people take there kids out, they have to maintatin some control over there behavior. I just got back, and it seemed like many parnets believed that a vacation meant they could take a break from their parental responsibilty. You had 'em, I didn't, So why am I having to tollerate them!

No one wants to tollerate screaming brats (and I say brats because thats wheat illmannered spoiled self indulgent children are) at 0 dark 30 hours whether your at Disney or sleeping in your own bed. No one wants your grubby pawed kids visiting them at their dinner tables, or invading their personal space while in line. Keep them in line or don't take 'em out.

That being said, I understand kids will be kids. They just want to have fun. But Disney is for everyone, so lets show some respect.

I totally agree with the majority on the hotel issue. If my kids were screaming and carrying on, they would be stopped. If they were inconsolable they would be out of the room and going for a car ride until they fell asleep. But "kids should be seen and not heard"? Yeah, right. Are they not people also? No, my children do not approach other restaurant tables with "grubby paws", although my 3 year old may say "hi" on his way by (HE'S extremely friendly). As I see it you really don't have any "personal space" while waiting in line at an attraction. If you don't wish for anyone to speak to you or accidently bump you while in a very crowded place, maybe you would be better off going somewhere less crowded and more private. Yes, Disney World is for everyone but people who can't tolerate children should realize they aren't going to get away from them at Disney World.

 

[vjc715]

I think op Cindie-rella put it very well. I can understand the $$$ that was put out for this trip also. Between airfare, food, resorts, tickets we spent over $5000+ ~ I expected noise from kids, but honestly what we experienced was intolerable. Either the tantrums/fighting with each other went on for hours, or their laughter was of shrills, running back and forth, bouncing off the walls (literally) and the mother even got involved in the chase. All at 6am ish! And this went on not for just a minute or 15 min. It went on for hours, the only time it stopped was when they were getting their second wind. Each day/night was a different episode, but same loud volume.

Unfortunately DH doesn't ever want to go back. Yes....it was that bad. And for someone like myself who LOVES disney, I was MORE than ready to just go home. When you yourself are running on empty, and are looking for your room to be your solice....you get drained, tired, etc. Now looking back at it, I should have been much more forcefull with the front desk, I should after day 1 of nothing be done be more aggressive, but honestly I had hopes of each day getting better. And when the front desk manager finally did something she moved us to a room next to an elevator/stairwell??? At this point, I just threw up my hands and said I give up because it was our last night there.

This situation was 2 fold. The parents doing NOTHING about their children's behavior and almost encouraging them to be wound up. Probably to take the wind out of their sails before going to the park. And the Poly for failing to take care of this situation after numerous complaints. I find it very disconcerning that I would have to take an aggressive approach with the resort to be taken seriously when 5 phone calls were made and 3 visits personally speaking to employees at the front desk. And I did let each one know what I had done up to that point. So they were clear it was my 3rd, 4th, etc attempt to getting this resolved. Yes....I was expecting the cast members to do something about the noise. I was expecting them to do their job.

I wouldn't let my post discourage anyone from staying at the Polynesian..... many have had a wonderful experience there. One reason why I chose this resort and not a moderate. The grounds are beautiful. The beach view is gorgeous and the amenities are wonderful. Our experience could happen at any hotel. If you are not receiving the service that is expected from a resort, hold your ground and do not assume things will be taken care of if it continues after the 1st time of complaining.

 

[Kelly Nelly]

I totally agree with your thread about the service at the Polynesian, there is no doubt about it, it is the worst I have ever seen. The staff there all seem to have the opinion that "hey we have the best location in WDW, and thats all we need to offer to the guest" It seems as though the entire staff there has a combined IQ of 40. When I was there this past September I got charged for park hoppers, which I did not want to buy because I have an annual pass, I had to tell a cast member there that Epcot was a part of WDW, the bell hop refered to the Polynesian as a "Hell hole",we where stuck there during hurricane Jean and they charged us full rack rate for the night of $300 plus and for what, to just sit in your room and do nothing. Now I would not have a problem paying big bucks for aminties that are offered at the resort, but to just sit in your room doing nothing is just plain wrong.If you try to call the front desk they will put you on hold forever hoping that you will hang up so they do not have to talk to you.I now refer the Polynesian as Disney's Bamboo Holiday Inn and it truly is a fitting name for this place, except maybe a holiday inn would be a little better.Cutbacks at Disney are really noticed at this place, I don't really think they even bother to train there employess what so ever there.

 

[jeancbpugh]

I've been awakened late at night in hotels more often by loud partying people than by children having temper tantrums.

 

[eeyore0062]

I agree with this post below. Children are human beings, and like adult human beings, if there is something wrong or they want to express an opinion, whether or not we agree, they should be allowed as long as it is not done is a smarty mouth way. Much insight may be gained from listening to the point of view of the child. That is not to say they should misbehave and disturb others. Certain guidelines should be set and followed and consequences given and enforced regardless of time or place, which is the responsibility of the adult in charge. It shoudn't be left to the management of a hotel to intervene. Honestly, from what I have seen at the parks, and in the resorts, the kids are better behaved than their parents. Walt created Disneyland and Walt Disney World so parents would have a place to take their kids to enjoy together .

I totally agree with the majority on the hotel issue. If my kids were screaming and carrying on, they would be stopped. If they were inconsolable they would be out of the room and going for a car ride until they fell asleep. But "kids should be seen and not heard"? Yeah, right. Are they not people also? No, my children do not approach other restaurant tables with "grubby paws", although my 3 year old may say "hi" on his way by (HE'S extremely friendly). As I see it you really don't have any "personal space" while waiting in line at an attraction. If you don't wish for anyone to speak to you or accidently bump you while in a very crowded place, maybe you would be better off going somewhere less crowded and more private. Yes, Disney World is for everyone but people who can't tolerate children should realize they aren't going to get away from them at Disney World.

 

[CheshireVal]

Children are human beings and I don't really agree with the fact that they should be seen and not heard...

HOWEVER.... there truly are a lot of parents at Disney who can't or wont' control their kids, and that *is* irritating. There are always kids running around restaurants and interfering with other tables, while their parents either don't care or think it's the cutest thing in the world.

And as for personal space in line.... there was a child in line behind me once (being carried in his father's arms) who thought it was really funny to keep pulling my hair, and the father didn't say a word about it! How rude!

So.... while very many children at Disney might be little angels... not all of them are!!!

 

[mr.mike]

There have been steady reports of the lack of service from the Poly's CMs for quite a while now.

And I absolutely believe that whoever assigned your new room knew how noisy it would be with the elevator and stairway right there.

Almost seems like a punishment for complaining about noise in the first place. Not saying it was intentional but....

 

[Mom2Em]

vjc715-- I am so sorry about your trip... I hope that something good comes from contacting the GM... As a future guest at POLY, I thank you... I think you handled the situation just fine... Hindsight is 20/20 and it would never enter my mind that the CM's would not handle any situation I had...

 

[vjc715]

I feel if the parents are not controlling the "noise pollution" at a resort, I expect the resort to speak with the parents. In my case, these weren't just spurts of tantrums. This literally went on early in the am and went on for hours. There was NO going back to sleep.

It is my feeling that the resort has an obligation to involve themselves when other guests are making noise. This goes for tantrum throwing kids, parties, drunk adults in their rooms fighting all night, etc. As far as I was concered, based upon what was going on, it could be considered disturbing the peace based upon the level of noise and the hours this incurred. The TV, A/C, nothing that could drown out what we heard. Actually, the parks were more relaxing then our room. Children lean from their parents. I can't expect the young children to know better without the parents doing something. I just wished the Poly would have addressed our concerns from the beginning and not stuck us in a sh*t room when they did finally moved us. Which we had to wait after 3pm to get into....and store our luggage because they were giving us a room that wasn't ready yet.

 

[disgrajak]

My personal pet peeve with regard to loud irritating human beings are people who scream at their children in public or even worse, the ones who slap or spank their children in public. That disgusts me more than I can say. (I used to work in abuse and neglect court so I may be a little sensitive here) Talk about ruining the magic for other people. I give my children a look or a word at the time of the problem, remove them if necessary, and I discipline in private so as not to offend or upset others. Ooh, and I while I'm started, I also really dislike people who complain loudly in restaurants or insist on getting free upgrades while you are patiently waiting in line trying to check in.

 

[sotoalf]

"My 3 year old throws terrible temper tantrums and screams/cries for a long, long time. I certainly wouldn't want a knock on the door from WDW security asking me to do something when nothing can be done during the tantrum."


You stop a tantrum by spanking the child: a slamp in the rump or arm will do. That's how my sister and I were disciplined as children. Of course, this is useless once the child is past a certain age. You have to catch it early. Call it preventive medicine.