Your guide really doesn't matter. You are going to find way more information here than from any guide. More honest also.
You are talking about a salesperson, a timeshare salesperson. They use the name "Guide" to dress up and cover that fact. If they caled the "Timeshare Salespeople", they would have a rougher time selling. Your guide is simply the person that will fill out the paperwork. I have had two and in eight years have never had a need to speak to either one of them.
You will get people saying their's were so nice and helpful, those are the best SALESPEOPLE. Being a sales person has one goal and one goal only, make your customers think you really care, get them to trust you......personally, I would rather have a lousy salesperson, he may be a bit more candid.....