...I hated Pepper Market. It's the main reason why I don't like CSR. The food court at POR or POFQ is much more conducive to daily (or frequent) usage.
(I just started daydreaming back to my experience at Pepper Market. Now I need to meditate. hehe)
It's been a few years since I stayed at CSR, but I gave the Pepper Market three trys then and vowed I would never go back. The layout was confusing, the employees (I won't call them CMs because it's outsourced - or at least was then) were rude and unfriendly, and one time I was charged the 10% even though I was getting a "to go" order and told the cashier that. I know it has its fans, but I'm certainly not one of them.
Not sure if folks know this, but FQ service may seem slow because they prepare each order at the time it is ordered, so hot food is freshly cooked
Although the FQ food court often seems messy and usually loud, have found all CM's (food court, check-in, housekeeping, gift shop etc) at FQ to especially nice