He must have gone I-4. I've *never* had traffic on 417. The few dollars in tolls is well worth it.
Only once I've seen traffic on 417, there was an accident and the ME driver was notified and we got off a few exits early and took a back way to MCO.
We use Alamo's online check in and go right to the car. At spring break this year, with carry on bags we were on the road to Vero Beach 20 minutes after we landed.