Thanks! I will try to email them. Ok well here it goes.. So we were coming from 4 nights at the CR (which was amazing) so we had our luggage transferred including milk and other groceries we had ordered. We did bring a back pack with swim suits in it so we could go swimming right away in case the room wasn't ready (we came right at 3:00). We go to check in and the room wasnt ready so we changed, headed to pool and left our backpack at bell services. We went swimming for about an hour still no room. We go to get our backpack so we can change out of wet clothes and go eat and come to discover they lost it. They think they accidently delievered it someone else and promise to find it right away. We wait and we wait, I talk to the front desk and they say they are doing best they can. The baby is cranky because we all have wet clothes, it's past his nap time and we are stuck in the hotel lobby basically.
Our room wasn't ready till after 7, and there was no crib, no luggage, nothing. I called down to at least get a crib while we wait so baby can take a nap before we head to the parks for a couple hours. I called about our groceries so I can give the baby milk and they said they were still trying to locate everything but would bring up milk. They never did. There was no deadbolt on the door so the baby could just walk out so they said they would send someone to fix it. That took an hour, while he was there I said our bathroom lock was not working and he said he would come back with the right tools to fix it, he never did. I had to call 4 times before getting a crib at 9:30. I had requested a crib when I made the reservation mind you.
They finally delievered groceries that were not ours. We did not get our stuff till past 10 pm and at that point the only park open was MK and we just didn't have it in us so we lost the entire day. The manager apologized and said she would give us the extra 3 fastpasses for the nest day and they would be for anytime, anywhere. So we went to use them and got denied. She never actually put them in the system. I had let the fastpasses I already had lapse because the anytime ones were going to be more convienent so I had to spend an hour on the phone with them while we were at Hollywood studios to explain what had happened. Everyone I talked to acted like I was just trying to get free fastpasses. They finally resolved it but the whole thing was just a mess. The rest of the stay waits were long anytime I needed to go to the front desk, we had several outlets that didn't work, housekeeping was meh. I have had 100x better service at value hotels and for the amount of money we were spending it was just a disaster. I will never stay there again. Sorry it was so long!!
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