where can I write to report an unprofessional DVC agent?

[Sammie]

I couldn't agree more. Recording complaints will ensure that this doesn't keep happening. EVERY business needs feedback both good and bad from customers so they can stay on top of things. As a business owner I welcome any and all comments. DVC should encourage complaints. Do I feel what this agent did watrrants being fired,no, but it should be dealt with.

DAVE

The OP did not state what happened.

 

[Bribrittmom]

The Op asked for an address not asking to be flamed!

 

[qgallo]

I agree !! NOBODY has the right to bash this person. All she wanted was a email address to write to the right poeple. What happened to her is nobodys business , but hers. Somes things are private and should stay that way. Only telling who really needs to know. The ones that have bashed her, making really STUPID comments-- How would you feel if something happened to your wife or mother? Would you want us to say, just brush it off - lifes to short !!

 

[minijeanie]

I wish you the best with your letter. Hopefully you will get a satisfactory response...................and by the way................I don't blame you one bit for not wanting to talk about it in this forum...........you are bound to get flamed..................big time!!!!

thanks!it is for that exact reason I wish not to divulge. Quite honestly, I just expected one reply and I would go on with my business. And just for the record, I have written many times to resorts with regards to the wonderful staff they have and how they made our trip magical. The good always outweighs any negatives.

And I do let most things go, but quite honestly, at Disney, in all my 10 plus trips, I have never ever encountered a rude or mean employee. Quite the contrary. I have always wondered how these employees could go on day by day smiling at every crying child, rude parent,etc etc. day in and day out. They certaintly don't get paid well that is for sure.

So sorry for the big hub bub. Did not intend it to be so. I suggest we all move on.

 

[NMW]

The OP simply asked for an e-mail contact:

The OP has already decided to write. S/he didn't ask if s/he SHOULD write.


NO KIDDING! After the response she got just from asking for an address, I shudder to think what a few folks might say if she mentioned the actual incident.

I'm floored that ANYONE would form an opinion on whether or not the letter should written based on such little information. Had the first response not been so nasty, I doubt the thread would have taken this turn. I just wish Sammie or JudithM would have responded first. They gave the OP exactly what was asked for.

And offtheice, from the bitterness of your response, I'm wondering if you have some *personal* experience with this. Were you fired before a major holiday for unprofessional behavior and kept from putting food on your table? Is this why the OP's question rubbed you so raw?

I agree! The responses for just asking for an address were over the top. We have no idea what happened. If I was an employer I would certainly want to know of any unprofessional behavior that may affect sales. I would write about the incident if it bothered me that much.

 

[Doctor P]

Sorry, but if the OP wanted to avoid questions or being flamed, then the thread should not have been titled what it was or contained the tantalizing information that was contained in the original post. If all that was wanted was the email or other address that could have been asked without the extra information in the title or the post. JMHO. But glad the OP got the information that was sought and hope that appropriate resolution to the situation is somehow received.

 

[First Wave]

I totally disagree with just blowing this off. I think DVC needs to hear about any rude or inappropriate behaviors of their agents. I'm pretty sure DVC isn't going to just go an fire an agent because of one reported incident; however, if they have a history of inappropriate behavior on their file then that could justify them being let go, but unless you report these instances there is no way that DVC can monitor the customer service levels that we come to expect from CMs!

If they have a history of doing this kind of stuff, they need to be let go! Even if it's Thanksgiving Day! Call me cold hearted, but if you don't like your job and take out your frustrations on guests, you need to find a new job. Reporting these things could help save a future guest the embarrassment or bad experience.

JMO
*Puts on flame suit*

I agree with Vascubaguy. Let DVC know how you feel about their high pressure tactics.

When we bought DVC, there was no pressure and only ONE price. That's what made it different. The price was the price was the price. No "drops," no pressure and no three-day incentives. What has happened to DVC? They seem to be turning into (I hate to say it) "regular" timeshare!

My joy in buying Disney Vacation Club was that I knew no one else could get a better price by being agressive (which I'm note) or refusing to buy if they didn't lower the price.

Now, DVC pressures you into making a decision. Not what Walt would have wanted, I'm sure.

The really funny part to me is that, a year ago the price was $84 with a $5 discount if you could "decide" right away. That made the purchase price $79. Now, the price is $98 with a 15% discount making the price $83 - which is HIGHER than ever!!! It's a total scam.

I love my DVC, but I'm really over the new sales practices. Do they have a new sales manager or what? It's pathetic.

They should go back to what everyone expects. Ethical behavior. Offer one price and stick to it. Vacationers will buy. They love Disney and hate paying $250-350 a night. The club makes sense. The new "incentive" doesn't.

Thanks for letting me blow off steam. My frelatives recently bought resale. The "family and friends" deal was a joke. It's offered to everyone.

 

[my4kids]

Why dont you just blow it off instead of costing someone from putting food on there table??? Life is too short!!

I truly doubt someone would lose their job over one persons compaint. However I think it is someones duty to report unprofessionalism because what if this is a CM that is truly out of line with many people, if they get many complaints, it will be taken care of. People need to be held accountable for their actions (and stupidity), and then we will all have better service.

 

[my4kids]

What has happened to DVC? They seem to be turning into (I hate to say it) "regular" timeshare!


Now, DVC pressures you into making a decision. Not what Walt would have wanted, I'm sure.

I love my DVC, but I'm really over the new sales practices. Do they have a new sales manager or what? It's pathetic.





I agree ------ I stopped by the DVC booth just out of small curiosity when we were there last month. I had my small son with me and just wanted the answer to one small question (How much per point?) The sales person went on for 35 minutes (at least) about how they are Disney and do not pressure ,but that I had to go to this meeting blah blah blah. At first I was trying to be polite and interupt that I need to take my son back to our room. He would not let me get a word in edge wise, because he could see I was trying to escape. My son actually had tears in the corner of his eyes he was wanting to get away from there so bad. Finally, when I realized this guy was controlling my time and making me miserable on my vacation and that he did not intend on ending his pitch or taking a breath any time soon, I blurted out "I thought you don't pressure people!" and I walked away as my son started crying. Big turn off.

 

[JoeEpcotRocks]

I truly doubt someone would lose their job over one persons compaint. However I think it is someones duty to report unprofessionalism because what if this is a CM that is truly out of line with many people, if they get many complaints, it will be taken care of. People need to be held accountable for their actions (and stupidity), and then we will all have better service.

ITA and well said.

 

[Daggett]

Had the most embarassing moment with an DVC agent in MGM studios 2 weeks ago.

I would love to send an email?

where can I write?

I really, really hate to voice a stonge opinon on this board above all others, becasuse Disney folkes are the best folks on this earth, but you are absolutely correct in going to this person's supervisor if you believe you were not treated in a professional and courteous manner.

I could not disagree more strongly with some of the other post of "what about the agents starving children". That a load. If this person really did treat you a manner that is not in line with what is expected by a Disney Cast member, then he shouldn't be at Disney, and I'm sure you will not have been the first person to bring this up to this supervisor.

Don't take crap from anyone, especially when you are play big $$$$ to be in their parks and big $$$$ to stay at their DVC properties.

That being said, I would have probably confronted the cast member on the spot as my DW stood in the background tellling people "I don't know that person!"

Bad eggs have to go. Disney is business not a charity.

Daggett----

 

[CareBear05]

I totally disagree with just blowing this off. I think DVC needs to hear about any rude or inappropriate behaviors of their agents. I'm pretty sure DVC isn't going to just go an fire an agent because of one reported incident; however, if they have a history of inappropriate behavior on their file then that could justify them being let go, but unless you report these instances there is no way that DVC can monitor the customer service levels that we come to expect from CMs!

If they have a history of doing this kind of stuff, they need to be let go! Even if it's Thanksgiving Day! Call me cold hearted, but if you don't like your job and take out your frustrations on guests, you need to find a new job. Reporting these things could help save a future guest the embarrassment or bad experience.

JMO
*Puts on flame suit*

Letting a supervisor know is the key to solving the problem. I'm a manager in the hospitality industry and when a guest reports an incident to me or any other manager, the employee involved doesn't get immediately fired because they did something wrong. We look at their work history, have they done this before? Is it a habit? Is it bad training on our part? Was it a first time incident? Is something going on personally in their lives to make them unhappy or stressed out and they need time off? Research the complaint, I hate to say it, but there's a lot of people in the world who are just complaining to get something for free.

If the CM does have a file full of guest complaints, yes, they need to be let go. If it's a first time offense, then that CM has learned from the experience and will do their job better in the future. Like JMO said, if you don't like your job and take it out on guests then find a new one. Anyone who works for Disney knows the standards they have to meet before they even start working there. Your job, as that CM, is to make people's vacations magical, not to ruin it...if that CM can't handle that, then it's obviously time to move on.

 

[Disney Doll]

If I feel that I have not received appropriate treatment, I have no problem complaining. I will be quite honest with you, I currently work with several people who shouldn't still be employed my my hospital based on some of the things they have said and done to our clients or to fellow employees. However, no one complains, so those exhibiting bad behavior don't get called on it, so they dont think they are behaving badly, and the behavior doesn't change.

Quite frankly, if I complain about someone and they ose their job and their children starve, then I am obviously not the first person who has complained, and the person should have straightened up.

 

[AFMom]

I personally hope the original poster quite reading this thread days ago - poor thing! Complain if you get bad service - end of story. It really isn't that much of a debate to take up 5 pages on a thread here.......

 

[JimFitz]

Sorry, but if the OP wanted to avoid questions or being flamed, then the thread should not have been titled what it was or contained the tantalizing information that was contained in the original post. If all that was wanted was the email or other address that could have been asked without the extra information in the title or the post. JMHO. But glad the OP got the information that was sought and hope that appropriate resolution to the situation is somehow received.

I agree with this view.

 

[Disneyrsh]

Huh??? two, three...?

Must be the same public school education I received.

Sorry, just thought it was funny...

 

[crisi]

Sorry, but if the OP wanted to avoid questions or being flamed, then the thread should not have been titled what it was or contained the tantalizing information that was contained in the original post. If all that was wanted was the email or other address that could have been asked without the extra information in the title or the post. JMHO. But glad the OP got the information that was sought and hope that appropriate resolution to the situation is somehow received.

I completely disagree. The OP said the moment was embarassing, she may not want to relive the experience. Perhaps she did something foolish and the DVC agent laughed at her - that would be inappropriate and unprofessional, and no reason for her to get our peanut gallery to weigh in with "yeah, but you were stupid" (and you know we would!). Perhaps the agent was flirting with her teenage daughter and she is choosing to respect her daughter's privacy on the internet. There is no reason for us to tell us what he did, nor for us to make judgements on whether the behavior was appropriate for a complaint or not. She will complain, DVC will decide whether it is worth following up on or not.