I'm sure some of the posters on this thread have heard about my stay, so here it goes again.
Back in May we did a split stay at AKL & the Swan, saving the Swan's Club Level (what we thought would be the best) for last. AKL blew it out of the water.
I found the staff so very lacking , DH & I thought they were people that couldn't graduate(rejects as DS called them) from the Disney Intitute. The hotel hallways were not clean, trays from room service sat for more the 7 hours at a time. The front desk, & the hotel in general was very understaffed, & we saw very few families. We definately felt we were in a convention hotel, & felt a bit odd walking in from the pools with people dressed in suits, carrying briefcases/talking on cell-phones/using PDA's.
And lastly we did not feel any of the magic we felt at the warm, & very hospitable AKL.
The only good I can say about the Swan is the Club Level was wonderful when Theabo & Mama T were working there.