When making a special order for food......

[Sleepy]

Have you ever ordered food in a way different than how it normally is prepared and gotten something so far from reasonable that it left you scratching your head?

During my recent visit to America, my mom took my son to Taco Bell for some take out. His request was 3 crunchy tacos only cheese. When they got home, my son discovered he had 3 cruncy taco SHELLS with only cheese inside. They returned to the Taco Bell and asked for the manager. Mom showed the tacos. Manager called food preparer to counter. He claimed he served exactly what was asked.....3 crunchy tacos only cheese. Mom looked at him and asked him what he would serve if he worked at McDonalds and someone asked for a cheeseburger only cheese.

Can anyone top that?

 

[MareQ]

Actually a "cheeseburger" with only cheese is a common request for vegetarians in our area. You did get exactly what you asked for.

 

[lindalinda]

Well , I really think the wording is strange for your request. If I ordered a cheeseburger, only cheese...I would order a plain cheeseburger. A taco, only cheese, I would probably have said ..no lettuce or tomato. Only cheese.....well.....could be only cheese. Kids often want that. I used to order cheeseburger, no meat when I was a kid a McDonalds...which could be called "onlycheese " I guess.

 

[Sparx]

No offense, but that probably would've confused me a little too, but I don't eat fast food, let alone cook it.

 

[MoniqueU]

That gave me a chuckle. No, nothing that bad for me. That is pretty funny though.
I do specify when I want a plain cheesburger I want the meat, cheese and bun.

 

[Lisa loves Pooh]

Well , I really think the wording is strange for your request. If I ordered a cheeseburger, only cheese...I would order a plain cheeseburger. A taco, only cheese, I would probably have said ..no lettuce or tomato. Only cheese.....well.....could be only cheese. Kids often want that. I used to order cheeseburger, no meat when I was a kid a McDonalds...which could be called "onlycheese " I guess.

typically cheese is not considered a condiment here and if you say "only" cheese....cheese is all you will get.

That's how it is where I am anyway.

IF you want it as listed but no topics--you would say cheeseburger with nothing on it as the name implies you will get only the cheese.

 

[juligrl]

During my recent visit to America, my mom took my son to Taco Bell for some take out. His request was 3 crunchy tacos only cheese. When they got home, my son discovered he had 3 cruncy taco SHELLS with only cheese inside. They returned to the Taco Bell and asked for the manager. Mom showed the tacos. Manager called food preparer to counter. He claimed he served exactly what was asked.....3 crunchy tacos only cheese. Mom looked at him and asked him what he would serve if he worked at McDonalds and someone asked for a cheeseburger only cheese.

I don't think that qualifies as a screw up on Taco Bell employee's part. Maybe a failure to effectively annunciate his wishes on your son's part. Honestly, if your son was dining with us for dinner and requested 3 crunchy tacos with cheese only, that is probably exactly what I would have given him!

Now here's a screw up. I stopped in at a Sub shop the other day (if you're ever in Slippery Rock, PA don't miss Bob's Subs) with two orders. Now let me preface this by saying the sign at the counter clearly says "all subs include lettuce, tomato, onion, cheese and mayo unless otherwise requested".

I ordered a Jr. Tuna sub with only onions and hot peppers for my mother. No need for extra mayo when the tuna salad already has mayo in it, lettuce is too messy in the car and mom doesn't care for tomatoes unless they're from her garden.
I then ordered a Jr. Corned Beef, no onions for me.

They got mine right, but my mom ended up with no onions on hers, lettuce, tomato, mayo & hot peppers! I guess they were half listening sort of...

 

[CJMickeyMouse]

We went through the drive through at McDonald's (bad idea!) and ordered two value meals and one double cheeseburger with no onions - just the sandwich, no meal. Apparently they thought we said "no meat" instead of "no meal".

We drive down the road and I open up a bun with two pieces of cheese, ketchup, mustard and pickle.

Luckily we caught it when we were only a block or two away so we were able to go back.

 

[Caropooh]

I have to agree with most of the others. They got what they asked for. It might of been nice if the order taker clarified exactly what you wanted though.

 

[Allison]

When we want to order that we say meat & cheese. It sounds like the restaurant actually did it right according to the instructions.

 

[ChrisFL]

I don't go to a fast food joint and expect any custom orders, when half the time they screw up the regular ones!!

 

[ozarkmom]

I'm with the majority if you told me crunchy tacos with cheese only that's what you would have gotten. Sorry.

 

[camreesmom]

That made me laugh. One time I went to a local hole in the wall mexican restaurant and ordered a PLAIN hamburger. A bunch of us in the office placed an order and then one girl went to pick it up. She brought the food back to the office and when I opened it up, there was the bun, a hamburger patty and a SLICE OF HAM!!! This was about 5 years ago and we still laugh about this in the office.

 

[grlpwrd]

I think I understand it now. Your son wanted the meat with just cheese and no other toppings like lettuce and tomatoes on it, right?

He did get exactly what he asked for, though.

Despite this - I hope you stay was nice. As for me, I'm still trying to get over the fact our airlines didn't feed us anything except pretzels and I felt so dehydrated. Hope your flights were better than our's! lol

 

[CEDmom]

While I think I understand what your DS wanted I don't think what he got was actually wrong. If I ordered a cheeseburger with only cheese I'd expect to get just cheese on a bun.

 

[disneyjane]

Maybe the OP could have been more specific, but think about it.. The Taco Bell worker should have had the common sense to ask for clarification. I mean, how many people want a taco without the meat if they say "cheese only"? I got a burger without the meat once by asking for cheese only. I'm sure enough people have been vague that these workers should take it upon themselves to double check what the person ordering is really trying to say (even if it is thier responsibility to be more specific).

Pretty much every time I go to a fast food place my order comes out wrong. It's very frustrating. Even if I don't special order my food, something comes out wrong. It shouldn't matter that they are low paying employee's, or have no college degree. They seem to have no common sense. A pre schooler could do better.

 

[Lisa loves Pooh]

I don't think it has anything to do with rate of pay.

A child said a crunchy taco with cheese only.

To insult and say a pre-schooler could do better is silly.

Now as long as the order take repeated back the order and the custy okay'd it--then the burden lies on the custy.

 

[jajuan]

When I read the OP, I thought the child wanted taco shell with cheese only as well.

 

[CEDmom]

Maybe the OP could have been more specific, but think about it.. The Taco Bell worker should have had the common sense to ask for clarification. I mean, how many people want a taco without the meat if they say "cheese only"? I got a burger without the meat once by asking for cheese only. I'm sure enough people have been vague that these workers should take it upon themselves to double check what the person ordering is really trying to say (even if it is thier responsibility to be more specific).

My DD will only eat tacos with just cheese (no meat, lettuce etc) so it doesn't sound that strange to me. Honestly, with 20 people in line beyond this person I wouldn't expect the worker to ask for clarification unless someone asked for something that make absolutely no sense. What this child ordered made sense - just the shell with cheese inside.

 

[disneyjane]

I don't think it has anything to do with rate of pay.

A child said a crunchy taco with cheese only.

To insult and say a pre-schooler could do better is silly.

Now as long as the order take repeated back the order and the custy okay'd it--then the burden lies on the custy.

\

The burden does lie on the customer, your right. However, I think the Taco Bell employee should double check just to save all the Taco Bell employee's a big headache when all the people with thier orders wrong call and come back to have thier food replaced. That's just my opinion. It would save them all a big headache.

As for my pre schooler comment:
If I ask for no tomatoes a teenager should understand that. If I asked my 6 year old neice to make me a sandwich with no tomatoes I am certain she would do it correctly, and has.

I only mentioned the wages because I have seen on other message boards where people say you can't expect good service from fast food employee's because they don't get paid much. To me, this is no excuse.