As of December 15, 2003, Disney's Wilderness Lodge is
no longer accepting fax requests for room assignments. All room requests must be added to your reservation by the Disney Reservation Center (WDTC and/or CRO) at least 10 days prior to your arrival at WL. Faxes may be sent to DRC at 407-939-3463 or they may be called at 407-WDISNEY. This change now means WL and all the DVC resorts no longer accept room request faxes.
The official Disney policy on room preferences has always been that they need to be added directly to the reservation by DRC and contact with the resort was discouraged. In the past, that policy has not been strictly adhered to as the volume of the faxes received by the resort has been manageable. WL made this decision based on several factors which included the increase in the number of faxes received and the adverse reaction upon resort arrival of many people who could not have their room requests granted. Currently, each resort is free to adopt this policy or not as they see fit.
Disney's entire system of assigning rooms is currently undergoing a metamorphosis. Recently, the Disney Reservations Center (DRC), which is comprised of both the Walt Disney Travel Company (WDTC) and the Central Reservations Office (CRO), had a new reservations computer system put online. This program will mesh seamlessly with the forthcoming new property management computer system that the Disney resorts will be using. Once that resort program is online later in 2004, the need for faxing room requests will be unnecessary at all the resorts.
Until then, you may still follow
the advice listed below . Keep in mind that all resorts do not operate exactly the same. Some will no longer accept faxed requests. Others still welcome them ... for now.