apostolic4life
Chef Grumpy
- Joined
- Nov 14, 2005
- Messages
- 1,092
Keep those comments coming! In most instances here on the DIS, being right or wrong is too subjective of a call to make definitively anyway. I agree with your basic premise though. It seems to me that restaurants are one type of business that just doesn't operate as effectively at 100% occupancy. (unless you're running a chow hall or some other cafeteria style self-serve establishment.)
Servers are more harried tending to too many tables at once, food preparation suffers from too many things happening at once, and wait times become uncomfortably long, both for tables and for service. It seems the WDW restaurants would operate more efficiently, and more profitably at 75% full if patrons paid the true cost of the meal. Which at some point will happen anyway, because Disney isn't going to subsidize meals forever.
From the perspective of the dining patron, less crowded is certainly better though from the restaurant's point of view, 100% full with everyone paying menu prices would be ideal. It just seems to be the worst of both worlds when you have WDW restaurants 100% full with too many discounted meals ringing up at the cash register.
Poorly managed restaurants don't run effectively at 100% capacity. I have been in the industry for 15 years and have never heard of a management strategy that sets a goal of 75% capacity......If I have seating for 50 but I will only seat 35-36 people at a time; that makes no sense. Now with that said, I agree if you are running at 100% capacity you must staff accordingly so the customer's experience will not be compromised. With the volume of guests visiting WDW they cannot afford to have 25% of their seating empty. What kind of reaction would Disney get from the person waiting for a seat if they refused to place them at an open table. I would hate to be the host/hostess/manager working that nightmare.
As far as the "true cost" of the meal.......too off topic so I will not go into my dissertation on the economics of a restaurant menu and the bottom line it creates.

