What to do...Infuriated

[disneynutz]

The staff you would need to help you with that new contract work Mon-Fri.

Quality Assurance is currently working 9 AM - 7 PM, 7 days a week.

Bill

 

[dbs1228]

I am not sure it will help but I would ask my guide to get me the ressie I want since I just read on another post that someone just booked a 2 bedroom at the villas for a cash ressie. Its worth a try.

 

[lovin'fl]

So, OP bought a new VGF contract as a new member and a few days later he called to add his GF's name? Could he not have just added her as an associate to the account without changing his deed...like I could call or go online to add my mom if I wanted to (she would be able to use our account and get perks, but she would not be on deed)? Then, OP would not have needed a new account.

 

[Sammie]

So, OP bought a new VGF contract as a new member and a few days later he called to add his GF's name? Could he not have just added her as an associate to the account without changing his deed...like I could call or go online to add my mom if I wanted to (she would be able to use our account and get perks, but she would not be on deed)? Then, OP would not have needed a new account.

Yes he could have and personally I would never add someone after the fact.

 

[Deb & Bill]

So, OP bought a new VGF contract as a new member and a few days later he called to add his GF's name? Could he not have just added her as an associate to the account without changing his deed...like I could call or go online to add my mom if I wanted to (she would be able to use our account and get perks, but she would not be on deed)? Then, OP would not have needed a new account.

Associates do not get perks or cards since they are not members. And they don't get the discounted AP unless they live at the same address and fit the category listed on the member site as an immediate relative. All an associate can do is make, modify and cancel a reservation.

 

[RobDoc]

...
Oversights happen....fine. How can Disney not have anyone on staff to help me when they open up booking to all new owners? ...

Other DVC owners cannot reserve early December until August - 4 months before arrival. At this time you are competing only with other VGF owners. You still have a 6 week priority over other DVC members for dates in early December.

 

[jerseyduke]

As ppl have said, associates do not get the perks/discounts, they can make or change reservations.

I am in retail, so I know from first hand experience that I do not always understand what the customer is asking me. (I also would not 'launch' something huge on a sunday, and not have all the staff their to support it) I am 95%+ certain I asked if I was all set to go for Sunday (because I was told it wasn't a big deal to add my GF since I WAS NOT financing). I know I told my guide I would be calling at 9am Sunday morning.

Anyway, in the "fix the problem not the blame" vein, I just want to know the best way to go to try and get my dates.

My date range was 12/1 - 12/11.
I know already that 3 days were unavailable in my date range(Friday, sat, sunday), so I had to do a split stay, and I was ok with that. I am not going to try and 'demand' those dates. I just want to get the dates, that to the best of my knowledge, were still available on Sunday morning, and the best way to go about trying to accomplish that.

And I am quite flexible, I can bump my stay out to 12/8-12/18 (though not my first choice). Split stay is fine too, as long as i get at least one part of it in VGF

 

[dianeschlicht]

As ppl have said, associates do not get the perks/discounts, they can make or change reservations.

I am in retail, so I know from first hand experience that I do not always understand what the customer is asking me. (I also would not 'launch' something huge on a sunday, and not have all the staff their to support it) I am 95%+ certain I asked if I was all set to go for Sunday (because I was told it wasn't a big deal to add my GF since I WAS NOT financing). I know I told my guide I would be calling at 9am Sunday morning.

Anyway, in the "fix the problem not the blame" vein, I just want to know the best way to go to try and get my dates.

My date range was 12/1 - 12/11.
I know already that 3 days were unavailable in my date range(Friday, sat, sunday), so I had to do a split stay, and I was ok with that. I am not going to try and 'demand' those dates. I just want to get the dates, that to the best of my knowledge, were still available on Sunday morning, and the best way to go about trying to accomplish that.

And I am quite flexible, I can bump my stay out to 12/8-12/18 (though not my first choice). Split stay is fine too, as long as i get at least one part of it in VGF

You can try going on a wait list and book something else for those dates in the meantime. Unfortunately, you would likely have to book them with CRO, since that is a very busy time for DVC members, and most available units will be booked up now.

 

[jerseyduke]

First of all, Thank you everyone for the advice!

Secondly, here is what transpired...

At about 4pm Eastern Time, my guide called. He said, because I was a "pay in full" and not financing, I should not have gotten a new member ID number. To me this makes sense, since my ssn is not associated with anything, but I am not a lawyer.

He also said that MS should have been able to pull up the new member ID number yesterday anyway.

Prior to this, about 11 am this morning, someone in account services was able to pull up my new account number. (Which I think suggest they should have been able to do this yesterday) based on my old one.

She was also able to get me a ressie at VGF from 12/1-12/6 for a studio. I had to waitlist the second part of my split stay 12/8-12/12. May be I could have gotten this yesterday, who knows. Ill try other resorts, worst comes to worst I will pay out of pocket.

I wanted at least one part of my split at VGF. That was my "cut of to be content", so I guess all is well.

The question still remains if I should have gotten a new member ID or not

 

[BEASLYBOO]

The question still remains if I should have gotten a new member ID or not

In reality yes, because your GF is not on your other account(s)! Different owners, necessitates a new account but maybe adding her after the fact makes a difference? ! I wonder if they will scrutinize the issue at a later date! At least you have a reservation, it's a start!

 

[lovin'fl]

In reality yes, because your GF is not on your other account(s)! Different owners, necessitates a new account but maybe adding her after the fact makes a difference? ! I wonder if they will scrutinize the issue at a later date! At least you have a reservation, it's a start!

Does OP have another account? I thought he bought new VGF (as a new DVC member) and then added GF to that very same contract/deed. If he has just this one new contract of X points at VGF, then I would think he'd need to wait for the recorded deed to come back and then have it re-recorded with GF's name on it (that's what we have to do to fix an error on our deed that just recorded...and our member # did and will remain the same...points were even loaded last week), but he should have kept same member number and had access to his points.

 

[dbs1228]

As ppl have said, associates do not get the perks/discounts, they can make or change reservations.

I am in retail, so I know from first hand experience that I do not always understand what the customer is asking me. (I also would not 'launch' something huge on a sunday, and not have all the staff their to support it) I am 95%+ certain I asked if I was all set to go for Sunday (because I was told it wasn't a big deal to add my GF since I WAS NOT financing). I know I told my guide I would be calling at 9am Sunday morning.

Anyway, in the "fix the problem not the blame" vein, I just want to know the best way to go to try and get my dates.

My date range was 12/1 - 12/11.
I know already that 3 days were unavailable in my date range(Friday, sat, sunday), so I had to do a split stay, and I was ok with that. I am not going to try and 'demand' those dates. I just want to get the dates, that to the best of my knowledge, were still available on Sunday morning, and the best way to go about trying to accomplish that.

And I am quite flexible, I can bump my stay out to 12/8-12/18 (though not my first choice). Split stay is fine too, as long as i get at least one part of it in VGF

Did you ask your guide to "help" you get your reservation? One one of the perks to buying direct is having your guide book your 1st ressie. We did this when buying BLT and wanted the same time frame early Dec - there were no villa's available but some how our guide was able to book it for us (maybe out of cash rooms?) I have heard they do this a lot. Is it the timing of when the villas are opening that they just do not have the inventory?

 

[Deb & Bill]

Does OP have another account? I thought he bought new VGF (as a new DVC member) and then added GF to that very same contract/deed. If he has just this one new contract of X points at VGF, then I would think he'd need to wait for the recorded deed to come back and then have it re-recorded with GF's name on it (that's what we have to do to fix an error on our deed that just recorded...and our member # did and will remain the same...points were even loaded last week), but he should have kept same member number and had access to his points.

No, he bought one by himself and the newest one with his girlfriend. Two different member numbers because two differently titled deeds.

 

[jerseyduke]

To be clear I did not buy a second contract.

December 2012 - See VGF being built, called when i got home, asked to be contacted when it was going up for sale

Memorial day - my guide calls and tells me its for sale.

About a week later - I call....I would like to buy 150 points.

June 19th - Charge (for the deposit) hits my Credit card, guide calls me "welcome home...here is your member number"

june 20th - I call my guide and inquire to difference between an associate and owner for my GF. I do not buy any additional points. Add GF


Some on here still say I should I have gotten a new member number. My quide called me yesterday (6/24) and said no, since i was not financing my purchase, I should not have gotten one.

Who knows.

Again, thanks for the help everyone.

 

[BEASLYBOO]

To be clear I did not buy a second contract.
Again, thanks for the help everyone.

Sorry somewhere in the thread I got lost, I thought you had an existing account/contract with points and this VGF contract was an additional purchase! Then no, it should be one contract with the same contract number! A year back I contacted MS about adding my son when he's 18 and was advised it was easy and nothing would change as my membership is paid in full! I asked if he would be sent a card of his own and they said yes, and my card would stay the same!

With that said, often times MS gives more than one answer to the same question!

 

[LisaS]

To be clear I did not buy a second contract.

December 2012 - See VGF being built, called when i got home, asked to be contacted when it was going up for sale

Memorial day - my guide calls and tells me its for sale.

About a week later - I call....I would like to buy 150 points.

June 19th - Charge (for the deposit) hits my Credit card, guide calls me "welcome home...here is your member number"

june 20th - I call my guide and inquire to difference between an associate and owner for my GF. I do not buy any additional points. Add GF

Thanks for clarifying whether you had one contract or two. You would think that since you had not closed yet, they could just edit your contract info and add your GF. It sounds like they cancelled your initial purchase and started over. Perhaps your guide assumed that it was just a simple edit and that is why he didn't warn you about the new member number. It seems like a reasonable assumption to me.

Some on here still say I should I have gotten a new member number. My guide called me yesterday (6/24) and said no, since i was not financing my purchase, I should not have gotten one.

If you had purchased two contracts (one for you, one for you and GF) then yes, a new member number would be required for the second one because it is titled differently. Since you bought just one contract and added your GF as co-owner, it's not clear why they couldn't just edit the contract information. Perhaps their system does not allow that kind of change or perhaps it was an error on the part of whoever made the change. The fact that it left you stranded on Sunday was not good. I hope that you things go more smoothly for you from now on.

 

[KAT4DISNEY]

A couple of times when adding on direct I decided to change the number of points. Rather than it being an edit they cancelled the first one (that was already loaded) and redid a new one so it's not surprising to me that yours was handled that way OP although I wouldn't think it would have to happen that way.

 

[lugnut33]

So, my family will be at WDW on Dec. 1 & 2, what time do you want us over for drinks jerseyduke?

 

[lilpooh108]

A couple of times when adding on direct I decided to change the number of points. Rather than it being an edit they cancelled the first one (that was already loaded) and redid a new one so it's not surprising to me that yours was handled that way OP although I wouldn't think it would have to happen that way.

This happened to me. We changed the UY and increased the points. They completely changed all the paperwork.

In fact, my friend just told me that while on a cruise her husband decided not to be on the contract b/c he didn't want to deal with all the vacation planning. She was annoyed that they had to completely re-draw up all the paperwork instead of just editing and taking him off. Weird.

So OP---it's not just you.

 

[jerseyduke]

So, my family will be at WDW on Dec. 1 & 2, what time do you want us over for drinks jerseyduke?

Where is the best bar? In my 15ish trips to the world I have never hit Jellyrolls, although it is always my intent to.

I will be there 12/1-12/6 and 12/9-12/13. It all worked out in the end.

Only thing is my 12/9-12/13 is 3 ressies...Monday and tuesday night from points. Wed. Night is cash (500$ + YIKES) and thursday night from points.

I have wed. night waitlisted, so hopefully that comes through. If not, maybe it will be in the slow season discount when they announce those is the fall, and I can save some $