What the Hell is Wrong with DVC?

[dsnymnkyuncle]

To the extent it matters I was not offended.
In addition, to the extent it matters I see that your posts add to the discussion and to your POV. However I will also add that I disagree with the statement that Disney is just 'waiting and seeing'. IMO based on far less information than they have their responses are (well you know what my opinions are)

Let me add that without being forced Disney:
Paid 40 some thousand people when it was not needed.
Unprompted they extended annual passes.
Will be proving medical care to those laid off at no cost to those people.

If you examine the entire WD company the actions are commendable and responsible.

I apologize for not being more respectful. I just found the timing of when this new member joined interesting given almost all of their posts defend DVCM. The reason I found the timing interesting was, I would understand someone who was upset about losing points joining in the last week to complain, but it seemed strange for someone to join the boards in the last week just to defend DVCM so vigorously.
It seemed even more interesting when they replied to one of my posts and defended DVCM by saying "Wait and see is not a response" when that is exactly what DVCM is doing for everything else. However, I overreacted and should not have made a snarky comment about them posting smart, honest, trained and dedicated professionals. The ETA about them being a new member was also inappropriate. Again I apologize.

I think I need to take a self imposed two week time out from these boards.

 

[CarolMN]

Unfortunately, DVC Members as a group have a reputation as "entitled". It's easy to see why if you read the COVID-19 related threads.

 

[DVCSunDevil]

I think many of the DVC Members that are demanding answers NOW need to read the article below. I said on another post that you don't try and assess the damage done to your house in the middle of the hurricane. You wait until the storm is over to survey the total damage. We are currently in the middle of the storm, so to speak. DVC will not know what action they can take until they know when they are going to open resorts again. This is a great article that goes through it pretty well. Hopefully it will help some on here to take a deep breath...

https://dvcnews.com/other-resources/feature-articles/4734-disney-vacation-club-s-covid-19-dilemma

 

[dsnymnkyuncle]

Very well said. Of course this does not even imply that in a hurricane people do nothing and take no steps; to the contrary they do what they can to mitigate as soon as they can.

Homeowners do put plywood back over the windows if it blows off. They do check on their neighbors.

I think many of the DVC Members that are demanding answers NOW need to read the article below. I said on another post that you don't try and assess the damage done to your house in the middle of the hurricane. You wait until the storm is over to survey the total damage. We are currently in the middle of the storm, so to speak. DVC will not know what action they can take until they know when they are going to open resorts again. This is a great article that goes through it pretty well. Hopefully it will help some on here to take a deep breath...

https://dvcnews.com/other-resources/feature-articles/4734-disney-vacation-club-s-covid-19-dilemma

 

[KAT4DISNEY]

First, that making a decision about facts known at the time of the decision is odd or unusual. In fact that is the way business is run. Nobody can buy equipment, set prices or project demand after the fact. This leads me to suspect you don't have a business background.

100% incorrect on me too.

I take that statement back to indicate you were indeed offended by my musing so my apologies.

 

[Friendlyadvice2]

100% incorrect on me too.

I take that statement back to indicate you were indeed offended by my musing so my apologies.

Kathy, you're one of the most knowledgeable, non-biased, business-savvy, and helpful posters on the Dis. Keep up the good work!!

 

[Tink10]

https://dvcfan.com/2020/04/04/what-the-hell-is-wrong-with-dvc/

Oh Stop.

 

[KAT4DISNEY]

Kathy, you're one of the most knowledgeable, non-biased, business-savvy, and helpful posters on the Dis. Keep up the good work!!

Awww - very kind and much appreciated!

 

[dsnymnkyuncle]

I was not offended but thank you.
I regret if my 'suspect' was not correct.

100% incorrect on me too.

I take that statement back to indicate you were indeed offended by my musing so my apologies.

 

[DizneyPilot]

Banked points that expired or will soon expire already had nearly two years of possible use time. So now the owners want three? That's not how this works.

What about those of us that use the bank and borrow system to do bigger trips every other year? My trip was scheduled for April and was canceled. I have to use my points by August. When the resort does reopen, it may be difficult to secure a reservation. The DVC system never planned on Coronavirus, so to make a statement like “That’s not how this works,” is uninformed and and somewhat condescending.

 

[Sandisw]

What about those of us that use the bank and borrow system to do bigger trips every other year? My trip was scheduled for April and was canceled. I have to use my points by August. When the resort does reopen, it may be difficult to secure a reservation. The DVC system never planned on Coronavirus, so to make a statement like “That’s not how this works,” is uninformed and and somewhat condescending.

You are right this level of shut down wasn’t expected, but our contracts do discuss things for when resorts go offline,

Due to timeshare laws, and other aspects, especially keeping the system in balance, could prevent that type of extension,

If points we’re booked with a few weeks left on them, then I do think it Would be great to find a way to give those points a few more weeks of use when resorts open, But an extra year?

As much as this is unprecedented, there are going to be points that may end up lost, now or later,

At least with an Aug UY, you had the ability to cancel and bank your 2019 points and got your borrowed points back,

You still have time to book something in July that will help to salvage some Of those banked points,

But, if everything gets moved, that same level of lack of rooms you are concerned about for summer, will be even worse down the road,

Statements that talk about how things work are not meant to be uncaring, but there is a reality of all of this.

 

[Deb & Bill]

What about those of us that use the bank and borrow system to do bigger trips every other year? My trip was scheduled for April and was canceled. I have to use my points by August. When the resort does reopen, it may be difficult to secure a reservation. The DVC system never planned on Coronavirus, so to make a statement like “That’s not how this works,” is uninformed and and somewhat condescending.

It's the risk you took . You scheduled a trip during the last four months of your UY and included banked points in that reservation. It part of the reason why I think DVC was totally wrong to permit initial purchases of less than 160 points. When you only buy 100 points total or less, you don't get much of a stay. Especially if you are paying a bundle for your transportation just to get there. But DVC was greedy and needed to make a product that more people could purchase. So they hyped Bank/Borrow to get people to go every two or three years. If you read these boards, longtime members always recommend rethinking that idea just for the very reason you are in the pickle you are in now.

I had a trip planned for early May, cancelled it for a later May trip, then cancelled that and banked my points before my deadline to bank.

 

[goofystitch]

I think DVC is doing the best they can at this point. We had a Disney cruise and a few days at WDW cancelled in March, so we moved it to November/December and my experience with member services couldn't have been nicer. I was so thankful that my points weren't put into holding. We also have a WDW trip at the end of May and are just waiting to see what happens by the end of this month.

 

[keishashadow]

I dont think you can ask for anymore. I think their is nothing wrong with DVC and I remain very happy with my ownership.

At least somebody is happy. Going to guess you don’t find yourself in the position many of us are, as described below. If so, you might feel a bit differently

It's the risk you took . You scheduled a trip during the last four months of your UY and included banked points in that reservation. It part of the reason why I think DVC was totally wrong to permit initial purchases of less than 160 points. When you only buy 100 points total or less, you don't get much of a stay.

I own multiple contracts at 3 different resorts. Primary objective was to obtain 11 month window to reserve.

we are able to visit multiple times per year. APH in hand, have realized no number of points would ever satisfy our mouse habit. We booked a bonus trip for August with GD as a back to school/mnsshp visit for a week at WL, added onto a cruise. Was really looking forward to it, But safety does comes 1st

as a strong 2nd, had expected DVC would extend relief in a timely manner to the members with reservations...

both in & approaching their UY restriction AND also offer banking forgiveness for any points associated with this sort of upcoming reservation

we had RCCL, Hotwire & vacation strategy come through for us re our cancelled 2 week Easter trip. Refund to our CC re the cruise & few nights booked at POR thru HW. VS gave us a non expiring credit to use for future travel

in comparison, when asked by friends, it’s downright embarrassing to relay DVCs Current wait & see position re our August trip.

yes, we did need to borrow points to flesh out the August trip. something we rarely do but filed it under a no risk situation in my mind (silly me)

so, yes, I do 100% think DVC should address this sort of situation now, not later as to those with approaching banking windows

upon reading how many websites had the resorts closing thru the end of July, I have begun to consider cutting my losses & stranding the banked points. No amount of pixie dust is going to make that sit right with me

 

[Sandisw]

At least somebody is happy. Going to guess you don’t find yourself in the position many of us are, as described below. If so, you might feel a bit differently


I own multiple contracts at 3 different resorts. Primary objective was to obtain 11 month window to reserve.

we are able to visit multiple times per year. APH in hand, have realized no number of points would ever satisfy our mouse habit. We booked a bonus trip for August with GD as a back to school/mnsshp visit for a week at WL, added onto a cruise. Was really looking forward to it, But safety does comes 1st

as a strong 2nd, had expected DVC would extend relief in a timely manner to the members with reservations...

both in & approaching their UY restriction AND also offer banking forgiveness for any points associated with this sort of upcoming reservation

we had RCCL, Hotwire & vacation strategy come through for us re our cancelled 2 week Easter trip. Refund to our CC re the cruise & few nights booked at POR thru HW. VS gave us a non expiring credit to use for future travel

in comparison, when asked by friends, it’s downright embarrassing to relay DVCs Current wait & see position re our August trip.

yes, we did need to borrow points to flesh out the August trip. something we rarely do but filed it under a no risk situation in my mind (silly me)

so, yes, I do 100% think DVC should address this sort of situation now, not later as to those with approaching banking windows

upon reading how many websites had the resorts closing thru the end of July, I have begun to consider cutting my losses & stranding the banked points. No amount of pixie dust is going to make that sit right with me

As frustrating as it is, I think if they were forced into a decision today, it would be “Sorry, we cannot allow late banking or do anything with expired points.”

The fact that they said they will try to do something else after it’s over at least means there is a chance, It does make it difficult as Each month passes and another UY hits banking window, but it’s all that can be done because they won’t change banking rules until they know they can successfully accommodate all those points

 

[DizneyPilot]

It's the risk you took . You scheduled a trip during the last four months of your UY and included banked points in that reservation. It part of the reason why I think DVC was totally wrong to permit initial purchases of less than 160 points. When you only buy 100 points total or less, you don't get much of a stay. Especially if you are paying a bundle for your transportation just to get there. But DVC was greedy and needed to make a product that more people could purchase. So they hyped Bank/Borrow to get people to go every two or three years. If you read these boards, longtime members always recommend rethinking that idea just for the very reason you are in the pickle you are in now.

I had a trip planned for early May, cancelled it for a later May trip, then cancelled that and banked my points before my deadline to bank.

I have more than a 100 point contract. It shouldn’t matter when I book my trip. You come across as condescending.

 

[DougEMG]

I'm pretty sure that in the past DVC has made exceptions to the banking rule. I remember once when I was a new member I did something stupid and they reversed it for me. Why not let all members whos reservation was cancelled by the resort closure bank their points. Yes I know members shouldn't have booked in their last 4 months and it will cause an imbalance in the future, but so what. At least all members still have a chance to use their points and it would spread the pain out to everyone.

 

[keishashadow]

As frustrating as it is, I think if they were forced into a decision today, it would be “Sorry, we cannot allow late banking or do anything with expired points.”

The fact that they said they will try to do something else after it’s over at least means there is a chance, It does make it difficult as Each month passes and another UY hits banking window, but it’s all that can be done because they won’t change banking rules until they know they can successfully accommodate all those points

Oh, do you have to be so darn reasonable? Lol

I called into MS after writing my rambling post. They walked me thru all my upcoming reservations and helped me figure out the ratio of old/new/future points. Not quite as bad as I had feared. Deep, cleansing breath there.

Going to lob the ball into the mr’s court & let him decide by our banking deadline of 5/31 whether to cancel the August DVC res. My thoughts are we’ll have a better handle on it 6 weeks down the road & could aways book something cancellable thru CRO for that same trip if we have our doubts.

Our fall Trip would need to be cancelled the end of July, all but 5 points are bankable.

The Xmas one crosses a UY, would only strand 18 points. Would be able to cancel the rest of it 30 days out (early November) and have them revert to the then current UY.

 

[Sandisw]

Oh, do you have to be so darn reasonable? Lol

I called into MS after writing my rambling post. They walked me thru all my upcoming reservations and helped me figure out the ratio of old/new/future points. Not quite as bad as I had feared. Deep, cleansing breath there.

Going to lob the ball into the mr’s court & let him decide by our banking deadline of 5/31 whether to cancel the August DVC res. My thoughts are we’ll have a better handle on it 6 weeks down the road & could aways book something cancellable thru CRO for that same trip if we have our doubts.

Our fall Trip would need to be cancelled the end of July, all but 5 points are bankable.

The Xmas one crosses a UY, would only strand 18 points. Would be able to cancel the rest of it 30 days out (early November) and have them revert to the then current UY.

I am pretty sure that by the time you hit your banking window we will have more information because right now, it is pointing to a June 1st opening. If that Isn’t going to happen, people will know come May as they new free dining they offered to cash guests were for stays starting then, and we will see reports of those being moved!

I am holding June, Aug, Sept, Oct, Dec, Jan, Feb, and March trips right now so I really want them all to happen!