What services does your guide provide?

[Dean]

DVC also uses the guides for educational purposes and to help with minor misunderstandings/disputes.

 

[gottagodisney]

I was assigned my guide when I ordered the promotional video from the Disney site. Sounds like I lucked out. I have talked to her several times (a year apart) and she even sent me new promotional info when Saratoga had different promo going on. We even talked about this web site...she said she checks in from time to time to see what people are talking about. She was never high pressure, answered all of my questions, and basically put the ball in my court with whether to buy Saratoga or buy sold out like VWL which we really want.

One interesting thing she did say was that at the company's last guide meeting they discussed upcoming DVC project locations (said nothing coming till after Saratoga obviously) but their would definately be more resort locations in the future!

 

[InstImpres]

it took me weeks of phone calls to reach him. He never returned our calls until I demanded a supervisor.

How sad, this just shows how lucky I am. My guide even gave my her cell in case I need her right away, she always checks messages daily on her scheduled days off.

 

[bobbiwoz]

We called our guide for an add on in December. We're on a wait list. I indicated that since we had a March use year, and we were past the banking time, I didn't expect to get/use '04 points. She mentioned to me that she thought I knew about renting points because I talked to people (on the disboard?). I found that to be interesting, I don't ever think I mentioned anything like that to her. I never rented points or offered points to rent. Maybe she has me mixed up with someone else. I didn't go into it with her, because I do know about renting from these boards and well, yes, I would give it a try if it came to that.

She's personable to talk to and always gets in touch if I call and I hope my add on comes up soon! I wonder how many clients she (each one) has, what do you think, 2-300 maybe?

Bobbi

Tink 10, yes, I think that person will be your guide. We looked into DVC in '96, and when we became interested again, and we called for general inquiry, we were put in touch with our original contact.

 

[crisi]

We spoke with what I believe was a guide the other afternoon, before we made the offer on the resale that we're purchasing. Because we spoke with her about buying directly from Disney, does that mean she'll be our guide when we purchase more points from Disney after we close on the resale?

While she was incredibly nice, it really seemed as if she was trying to dissuade me from purchasing anything other than SSR....

TIA!

We contacted Disney and were assigned a guide. Before we really had any contact, we'd discovered resales and had made an offer. When we closed, we got a different guide, not the guide we'd talked to about buying.

 

[Mickmse2002]

Never hear anything from our guide, but then again I never really expected to. I figured there purpose was to sell me a contract and answer any question that I have. I have two contracts now and have never felt the need to call her with any questions so I am perfectly happy with this arrangement.

 

[bongo59]

maybe if it is OK with the powers thatbe here we can all list our guides by name here and come up with pros and cons for each.........i bet if we did that there would be 5 guides for 85000 of us though!!!!! LOL I just think DVC management needs to hear this type of stuff from us because knowing the inertia that is present in DVC management, they think that the guides first duty is to sell and not to be an advocate. A great sales person knows that long term success is one based upon not only sales but advocacy about ones services and product. My initial guide was Karen Anderson and she is now left DVC...........she was wonderful and she always went the extra mile............new new guide first name is Rafeal and i think you guys know how i feel about him. So what do you all think about coming up with a guide list and maybe we can bring some pressures on DVC to make them all a bit more responsive to everyones wants and needs and not just the selling pressures that DVC pays them to bare on folks either before during or after buying?????

 

[timC]

I have not talked to my guide in years. But, the fact I still have a guide assigned to me, and they keep me informed of my guide's name is good customer service, IMO...

And I would NOT want that guide proactively contacting me, whenever they felt the need. Not be a good thing, again...IMO.