What might this be about?

[thumpersfriend]

Just made reservations for the GF today and the CM asked how many times I have been to WDW, how many times my mom has been and my 27 yo daughter. Also asked about what years we were there. It seemed a little odd but then I thought maybe she would give me a break on the price. No such luck though, anyone have this happen to them? Or do you think they will do something later?

 

[dansyr]

I wondered that also. They confirm we've been there 6 times since 1997. They do this every time. Are their any cm's out there that know why????

 

[HaleyB]

Those are the standard survey questions that they ask when you call (not a real person, a voice mail system where you key in answers) so maybe the automatic survey system was not working.

 

[thumpersfriend]

Wouldn't that be great to have discounts based on the amount of times you visit? I wonder if they have ever thought of that. Kind of like frequent flyer miles?

 

[kkmauch]

I know they also ask because they want to be sure and update you on any policy changes, any new additions to WDW and to give you a chance to ask questions about what's new since the last time you visited.

 

[airjoe]

You are correct KKMAUCH

 

[shelly3girls]

I don't know how their system works, but when I made my reservation for June the CM said, "So the last time you visited us was in Jun 2001?" We go several times a year, every year and we have even stayed at this resort 3 times since that trip. It also seems that they never have any record of anyone else in my family but me. I always have to repeat all the info every time I make a reservation. What am I doing wrong?