What Is One Thing You Would Change About DCL?

If the payments need to be made after each individual booking, that will add some time to the booking process (time that other guests will be using to book other activities).
In part why having a rat race to book by X time at Y dates can be more the problem rather than the offered alternative. In the statement above the issue is not the process in the context of the conversation (pre-paying) but rather being on the clock and feeling pressure to ensure you get what you want before others do.
 
1. End the mandatory in-person lifeboat drill. Have this be virtual with a check in. No one pays attention at the mass greetings as they are now and it is very difficult to hear.

2. More perks like free laundry/internet for Castaway Club members. The current perks are not enticing.
As someone who works in testing emergency evacuations processes. I actually think the in-person muster drill is really important for a Cruise Line like Disney, that have a large number of children onboard.
The "chaos" of the in-person muster drill is actually really helpful in a real emergency.
You have thousands of people who don't know where they're going, loud announcements, crew members yelling instructions, children crying, and etc.

It's simulates a high stress environment on purpose. Its as close to the real thing without the danger. It really does help everyone but especially children adjust better in the event of a real emergency.
As cruise ships get bigger & increase capacity, this becomes even more important.
 

This has never made sense to me. Why does a 15 night Transatlantic count the same as a 3 night to Castaway Cay and Nassau with no sea day?
One could argue the cost PER night is much higher on short cruises but I think this ship has sailed as far as Castaway Club goes. The system is what it is. There is no real way to put the genie back in the bottle. The only thing I could think of that both keeps the original structure of sailings and makes people happy that its is done by night would be a tier within a tier system.

Like Pearl is 26+ Sailings, but there is Pearl Plus which is 26+ sailings AND 150+ nights
Platinum is 11+ Sailings but they could add Platinum Plus which is 11+ Sailings AND 60+ Nights etc...

But I suspect the people who want it done by night would still not love this system because you would have to get to so many sailings first and only then the nights matter. If you were able to sail only 14 night cruises you might hit the 60+ nights but still be in Silver (or Silver PLUS under this system)

I don't actually find the benefits to Castaway Club to be that amazing with two big caveats- boarding group 2 for Pearl, and the Palo credit for Platinum. Early booking for new sailings and excursions is nice but I doubt people are investing thousands of dollars in short sailings just to get that. And if they are, good for them and would they like to adopt me?


If DCL were to try to revamp the system now and switch only to nights it would be a mess. They would almost have to start each tier with a flat level of sailing nights and then build from there- Everyone who is Pearl starts at 125 Nights, everyone at Platinum starts at 50 nights, everyone that is gold starts at 25 nights, etc... (which people who sail long sailings wont like either). There is no real way for DCL to make this change this far into a program and have guests be happy with it.
 
One could argue the cost PER night is much higher on short cruises but I think this ship has sailed as far as Castaway Club goes. The system is what it is. There is no real way to put the genie back in the bottle. The only thing I could think of that both keeps the original structure of sailings and makes people happy that its is done by night would be a tier within a tier system.

Like Pearl is 26+ Sailings, but there is Pearl Plus which is 26+ sailings AND 150+ nights
Platinum is 11+ Sailings but they could add Platinum Plus which is 11+ Sailings AND 60+ Nights etc...

But I suspect the people who want it done by night would still not love this system because you would have to get to so many sailings first and only then the nights matter. If you were able to sail only 14 night cruises you might hit the 60+ nights but still be in Silver (or Silver PLUS under this system)

I don't actually find the benefits to Castaway Club to be that amazing with two big caveats- boarding group 2 for Pearl, and the Palo credit for Platinum. Early booking for new sailings and excursions is nice but I doubt people are investing thousands of dollars in short sailings just to get that. And if they are, good for them and would they like to adopt me?


If DCL were to try to revamp the system now and switch only to nights it would be a mess. They would almost have to start each tier with a flat level of sailing nights and then build from there- Everyone who is Pearl starts at 125 Nights, everyone at Platinum starts at 50 nights, everyone that is gold starts at 25 nights, etc... (which people who sail long sailings wont like either). There is no real way for DCL to make this change this far into a program and have guests be happy with it.

They could keep it as cruises sailed but say 8+ night cruises count as 2 instead of 1. People would still complain that a 7-night counts the same as a 3-night; but it would add a bit more balance for the really long ones
 
They could keep it as cruises sailed but say 8+ night cruises count as 2 instead of 1. People would still complain that a 7-night counts the same as a 3-night; but it would add a bit more balance for the really long ones
Or for solo cruisers, each cruise counts double - other cruise lines already do this. (I would definitely benefit from this. 😂)

Maybe change it to 10+ night counts as two cruises and not 8+.
 
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But I suspect the people who want it done by night would still not love this system because you would have to get to so many sailings first and only then the nights matter. If you were able to sail only 14 night cruises you might hit the 60+ nights but still be in Silver (or Silver PLUS under this system)
Yeah - looking at Royal Caribbean's where you get 1 point per night or 2 points per night for a suite, their levels are
Gold: 3
Platinum: 30
Emerald: 55
Diamond: 80
Diamond Plus: 175
Pinnacle Club: 700

Celebrity has more point per night levels:
Inside/Ocean View: 2 per night
Veranda/Infinite Veranda: 3 per night
Concierge/Aqua: 5 per night
Sky Suite of any variety: 8 per night
Celebrity, Signature, Horizon, or Royal Suite: 12 per night
Reflection, Penthouse, Edge Villa Suite: 18 per night
Iconic Suite: 24 points per night

Their Captain's Club Levels are:
Classic: 2-149
Select: 150-299
Elite 300-749
Elite +: 750-2999
Zenith: 3000

So it gets exponentially harder to get to the next level as the number of points needed to hit the next level increase each time.

They do give double points for solo cruisers - unless you're in a designated solo cabin. (That's how I got to Elite so quickly - 2 Celebrity cruises solo in Aqua Class cabins, so 10 points per night for me. But I'm much more likely to sail in a solo cabin when available to be able to cruise more often.)


If DCL were to try to revamp the system now and switch only to nights it would be a mess. They would almost have to start each tier with a flat level of sailing nights and then build from there- Everyone who is Pearl starts at 125 Nights, everyone at Platinum starts at 50 nights, everyone that is gold starts at 25 nights, etc... (which people who sail long sailings wont like either). There is no real way for DCL to make this change this far into a program and have guests be happy with it.

It can be done to transition systems. I know Celebrity has done it - but that was before my time cruising with them. They just have to determine how they are going to account for past cruises/levels and assign points to be added onto from there. As long as it's communicated clearly it can work.
 
But I suspect the people who want it done by night would still not love this system because you would have to get to so many sailings first and only then the nights matter. If you were able to sail only 14 night cruises you might hit the 60+ nights but still be in Silver (or Silver PLUS under this system)
It does depend on the clientele and the cruise line's strategy. DCL depends on the people who are willing to spend a lot of money to do 3 or 4 night cruises especially in the most recent years. But they ran into the issue that too many (that's the general thought I've gotten from the DIS threads) people moved up to the next level because of that most especially during the pandemic heavily favoring those within driving distance to the ports; it eventually dilutes benefits there especially things like Palo dinner if you're struggling to get a reservation due to the number of people who also qualify for it it becomes not really a benefit of a certain level.

Any program is meant to promote loyalty within the line so I can see why DCL went the way they went but they got in over their head with how they did it. I don't think they would have introduced Pearl if only a very tiny tiny percentage of passengers qualified for it.

You're correct that generally the more you sail the longer it would take to reach the next level either by number of sailings or number of points however the cruise line does that BUT it's actually a more prudent way of doing it IMO. You continue to promote loyalty at the same time as preserving as much as you can the benefits as you go. A loyalty program isn't really a loyalty program if you can reach the top quickly enough because at that point you can just hop on over to another cruise line if what you're getting at the top isn't doing you much good.

My caveat here is that people tend to talk about just what the benefits are and how they aren't really all that great but what I'm speaking to is just how the program is structured irrespective of how good or not good someone personally finds it.
 
They could keep it as cruises sailed but say 8+ night cruises count as 2 instead of 1. People would still complain that a 7-night counts the same as a 3-night; but it would add a bit more balance for the really long ones
I actually see that causing more problems than it’s worth because the cruises that are 8+ nights are already ridiculously pearl and platinum heavy. At a certain point you’re going to have only pearl cruisers on those sailings if you start weighing things like that.

Or for solo cruisers, each cruise counts double - other cruise lines already do this. (I would definitely benefit from this. 😂)
I get the idea of wanting solo cruisers to get double the points but if they start doing that, then concierge definitely would need to get double and that gets a little tricky with cutting into Disney’s bottom line. So many new cruisers only sail concierge because it guarantees that they will get first dibs at everything and they stick with it until they have higher status. DCL giving double points to concierge, makes it where guests don’t need to keep sailing concierge as long before they are gold+.

It can be done to transition systems. I know Celebrity has done it - but that was before my time cruising with them. They just have to determine how they are going to account for past cruises/levels and assign points to be added onto from there. As long as it's communicated clearly it can work.
I’m sure it can be done, but I’m not sure what the benefit for DCL is to try to transition to any sort of a new system for castaway club. The shorter cruisers cost more per night. The longer cruisers are already heavy with pearl and platinum guests.

And being really honest, Disney guests and guests in general since Covid are a lot more apt to complain about anything and everything. There will be more people unhappy with the system where they roll it out that we are going to switch to nights but all of you previous nights count as a flat number associated with your current Castaway status. If they did it the other way where your nights just magically count there could be the pearl Cruiser, who actually loses benefits- and I don’t see that as the type of optics the Disney wants.

It seems to me that everybody wants a castaway system that personally benefits how they cruise. But there are other lines that might be a better fit for them if they care about reward system matching how they personally cruise that much.

It does depend on the clientele and the cruise line's strategy. DCL depends on the people who are willing to spend a lot of money to do 3 or 4 night cruises especially in the most recent years. But they ran into the issue that too many (that's the general thought I've gotten from the DIS threads) people moved up to the next level because of that most especially during the pandemic heavily favoriting those within driving distance to the ports; it eventually dilutes benefits there especially things like Palo dinner if you're struggling to get a reservation due to the number of people who also qualify for it it becomes not really a benefit of a certain level.

Any program is meant to promote loyalty within the line so I can see why DCL went the way they went but they got in over their head with how they did it. I don't think they would have introduced Pearl if only a very tiny tiny percentage of passengers qualified for it.

You're correct that generally the more you sail the longer it would take to reach the next level either by number of sailings or number of points however the cruise line does that BUT it's actually a more prudent way of doing it IMO. You continue to promote loyalty at the same time as preserving as much as you can the benefits as you go. A loyalty program isn't really a loyalty program if you can reach the top quickly enough because at that point you can just hop on over to another cruise line if what you're getting at the top isn't doing you much good.
I don’t actually think that the idea holds a lot of merit that only Disney Cruise Line had issues with people climbing up the ranks quickly who could drive to ports and hop on sailings. In fact, there are lots of royal cruisers who barely pay for their cruises because they get so much comped because the gamble in the casino and they live close to the port. And you don’t actually have to lose money at the casino you just have to cycle money through and you will still get offers for free or very heavily discounted sailings. Those nights still count.

No system is perfect and I am quite sure by the time I personally get to Pearl, Disney will have introduce diamond or similar. I agree that they are eventually going to need to have another tier but let’s also not pretend 26+ cruises on DCL at DCL’s prices is a small thing.

I don’t really see a successful way for Disney to move over to a system that counts nights at this point without upsetting a lot of people with however they choose to incorporate everything. However, they do the move will upset people.

I also don’t see a benefit for Disney to do it. At some point, they’ll introduce another level above pearl- and move on from there.

Maybe at that point, they’ll move concierge boarding to group A, diamond can be group one pearl can keep their group two (or just let diamond board in group 1 with concierge). No one’s actually losing benefits. They’re just slightly diluted. They could give diamond free non streaming Wi-Fi for the cruise.

There are so many suggestions on this thread that I think DCL could implement that would not actually make guest angry that I don’t know why they would mess with one of them that would frustrate many. It seems like another dinner option or at least the pool food being open later and longer is the most requested. There are even suggestions on this thread for things that would not cost DCL any money like leaving the adult pools open later.

I think people can be frustrated with the castaway system, but it kind of is what it is and I don’t see DCL changing it at this point 25+ years in besides adding more tiers to the top.
 
It does depend on the clientele and the cruise line's strategy. DCL depends on the people who are willing to spend a lot of money to do 3 or 4 night cruises especially in the most recent years.
This is the key. I would guess that DCL typically makes more money per night on shorter cruises, both because the fares are higher per night and because people are unlikely to buy twice as many souvenirs just because the cruise is twice as long. Disney also clearly makes more money from having more people in each room. So they have decided to define "loyalty" as "number of cruises booked." This encourages families (who are clearly their target audience) to book a lot of cruises in a short amount of time before the kids get "too old."

Of course, there are people who cruised as kids who enjoy Disney cruises even after they are adults, and there are adults who cruise without kids. Disney welcomes those guests, but someone who actively chooses a Disney cruise as an adult doesn't need a lot of incentive in the form of a higher Castaway level to keep choosing Disney. On the other hand, a family with kids 10 and 12 who have done 4 or 5 previous cruises might choose Disney over Royal Caribbean to reach or celebrate becoming Gold.
 
They could just grandfather people in at they level they are and then change the system going forward. I don't really see the incentive to shoot for any level the perks just aren't there. I was excited when they added pearl I actually thought I would get something for it, but nothing changed.
All they did was take away a platinum perk and made it exclusive to pearl. Actually Platinum used to be in boarding group 1 and they made Pearl 2
 
I don’t actually think that the idea holds a lot of merit that only Disney Cruise Line had issues with people climbing up the ranks quickly who could drive to ports and hop on sailings.
I didn't say they were the only cruise line??


I don’t really see a successful way for Disney to move over to a system that counts nights at this point without upsetting a lot of people with however they choose to incorporate everything.
However, they do the move will upset people.
Well yes...that is the way of the world. I've got people on the Seabourn pages upset that they swapped out X for Y in the most asinine detail like it could be the cotton swabs are a different brand and the people would riot over there. Everything has the opportunity to upset people tis the way of the world.
There are so many suggestions on this thread
Okay but here's the thing you asked the question and people are throwing out what they wished, I don't think it's fair to say other people have better ideas that won't upset people when this entire thread is just people chit chatting back and forth on random ideas that hold zero sway or influence on DCL. I don't think people are talking about it in a serious enough way here, they are just going along with the way the conversation is going.
 
They could just grandfather people in at they level they are and then change the system going forward. I don't really see the incentive to shoot for any level the perks just aren't there. I was excited when they added pearl I actually thought I would get something for it, but nothing changed.
All they did was take away a platinum perk and made it exclusive to pearl. Actually Platinum used to be in boarding group 1 and they made Pearl 2
when Pearl was added
Platinum lost the perk of boarding group 1, or arrive when you want, and could check in at concierge desk
Platinum previously was allowed to book on opening day for the new realese, now it's day 2 to book a cabin, same when booking excusions, tasting etc now book X days after Pearl
only thing left is Palo meal, that has also changed b/c limited to a small menu, or else everything is alacarte
 
They could just grandfather people in at they level they are and then change the system going forward. I don't really see the incentive to shoot for any level the perks just aren't there. I was excited when they added pearl I actually thought I would get something for it, but nothing changed.
All they did was take away a platinum perk and made it exclusive to pearl. Actually Platinum used to be in boarding group 1 and they made Pearl 2
I'm pretty sure that's what Celebrity did when they transitioned. Looked at what an average number of points would be for various numbers of sailings and assigned you that number of points to grandfather you into a certain level and you gained from there.
 
They could just grandfather people in at they level they are and then change the system going forward. I don't really see the incentive to shoot for any level the perks just aren't there. I was excited when they added pearl I actually thought I would get something for it, but nothing changed.
All they did was take away a platinum perk and made it exclusive to pearl. Actually Platinum used to be in boarding group 1 and they made Pearl 2
Can you explain how you would grandfather people in? Would you do it that the number of nights you have cruise previously mattered or would you set it up that everyone at Pearl is starting a X number of nights?
 
Can you explain how you would grandfather people in? Would you do it that the number of nights you have cruise previously mattered or would you set it up that everyone at Pearl is starting a X number of nights?
Just keep whatever they currently have gold, platinum etc. To reach the next level would be by nights and add more perks.
 
I'm pretty sure that's what Celebrity did when they transitioned. Looked at what an average number of points would be for various numbers of sailings and assigned you that number of points to grandfather you into a certain level and you gained from there.
Would that make people happy? So many people have posted that they would’ve been pearl, but they take longer sailings. So they would only get X number of nights for being platinum and not get credit for all the 14+ night sailings they already took… Personally, I would be upset if I had already put in a ton of nights and I did not get credit for them when they are now switching to per night system.
 
Just keep whatever they currently have gold, platinum etc. To reach the next level would be by nights and add more perks.
What perks could DCL add? They would need several more tiers with the system like you are suggesting. People were already unhappy about some of the platinum perks being watered down or removed- moving forward they would be even more diluted.
 
There are so many suggestions on this thread that I think DCL could implement that would not actually make guest angry that I don’t know why they would mess with one of them that would frustrate many. It seems like another dinner option or at least the pool food being open later and longer is the most requested. There are even suggestions on this thread for things that would not cost DCL any money like leaving the adult pools open later.
I totally agree. There are changes that could be made that would be improvements for those who want them without directly impacting those who don't care.

My biggest recommendation to alleviate a pain point would be removing port excursions from the list on the DCL website if it is unlikely they will be offered in the next year. It has been repeatedly frustrating when booking activities for European cruises that I can find only half the excursions I was hoping for, not because they're booked but because they were never a possibility. I know that things can and do change, but if an excursion was offered 8 years ago but not on cruises 1, 2, and 3 years ago, it's probably not happening anymore.
 

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