Did they tell you to pick up your bags then? Or did they just mean it’ll take longer?
Below is the email. They would take out luggage, we just need to provide the baggage claim number at DME. Granted, it's the old standard email, but they haven't cancelled the resort reservation...yet
The Disney's Magical Express Team (Disney)
Apr 22, 8:57 AM EDT
Thank you for including
Disney’s Magical Express® with your
Walt Disney World® Resort room reservation. This service provides complimentary motorcoach transportation and luggage delivery service between the Orlando International Airport and
Walt Disney World® Resorts on your day of check-in and day of check-out.
Unfortunately, we may not have the ability to create and mail your confirmation letter and luggage tags before your arrival date. You are still able to utilize all of the services that
Disney’s Magical Express provides. Please follow the information provided in this confirmation email in the event your collateral is not received before travel.
Please consider your arrival day plans before deciding to use our luggage delivery service as access to your luggage will be delayed. More information is below.
Reservation Number: Removed
Please be prepared to present your reservation number or your MagicBands to check in for your transportation. Please keep this confirmation letter during your travel, as it contains helpful information regarding your reservation.
Before You Leave Home
Be sure to pack any medications, valuables, and other essential items you will need upon arrival in a carry-on bag.
To update flight information, please contact your booking agent for your
Walt Disney World® Resort reservation or call
Disney’s Magical Express at 1-866-599-0951.
Disney’s Magical Express is not responsible for airline schedule changes.
Upon Arrival
Take the train from your gate to the main terminal; you will arrive on Level 3. Follow the airport signs to
Disney's Magical Express which is located in Terminal B, Level 1 of the Orlando International Airport.
If you would like to participate in the luggage delivery service that is available for flights arriving between 5:00 am and 10:00 pm, please bypass baggage claim and present your airline baggage claim numbers to the
Disney’s Magical Express Representative.
· If you participate in the luggage delivery service, your luggage will be collected from your airline and travel separately to your
Disney Resort hotel.
· If you prefer not to utilize our luggage delivery service, please collect your luggage from baggage claim and bring it with you to
Disney’s Magical Express where it will accompany you on the motorcoach.
· Luggage that is untagged, can only be collected by
Disney’s Magical Express after you have provided the airline baggage claim numbers upon arrival. Luggage delivery generally takes up to three hours after you arrive at your
Disney Resort hotel to be delivered to your room: untagged luggage may take an additional two to three hours.
· If you arrive after 10:00 pm, please bring your luggage with you to
Disney’s Magical Express where it will accompany you on the motorcoach.
Motorcoaches depart continuously and you will experience a wait before you depart the airport. Your travel time is 45 to 75 minutes as the motorcoach will make multiple stops before arriving at your
Disney Resort hotel.
Child safety seats are not recommended for use on motorcoaches. Not all motorcoaches have seat belts and those that do may not properly secure the child safety seat. Guests under the age of 12 must be accompanied by an adult.
International Arrivals
Upon exiting the aircraft, you will enter U.S. Immigration. Please have your passport and any required documents available for inspection.
After retrieving your luggage, proceed to the Customs checkpoint. When exiting the Customs and Immigration area, you may keep your checked luggage with you to travel on the motorcoach or you may use
Disney’s Magical Express luggage delivery service.
Disney’s Magical Express luggage delivery service is available for flights arriving between 5:00 am and 10:00 pm; simply return your checked luggage to the transfer carousel after completing the Customs and Immigration process. Bypass baggage claim in the main terminal and proceed directly to
Disney's Magical Express. Be prepared to provide your airline baggage claim numbers and
Disney will collect your luggage and deliver it directly to your
Disney Resort hotel.
If you arrive after 10:00 pm, please bring your luggage with you to
Disney’s Magical Express where it will accompany you on the motorcoach.