Welcome Home!............Now Get Out!

[gmboy95]

I don't fault the housekeepers, I fault Disney. Disney is who sets their schedule, makes the union agreements, supervises their work, allows them to knock early or phone the room.

The other issue I have is with some guests who leave the rooms in a total mess. We were given the opportunity to tour a GV, the guests were still in the room at noon and when they left, the room was a war zone. The housekeeper was on her own and cleaning that room was going to take hours. Crap on the floors, balloons, baby strollers, blow up beds, all left behind, food and liquids spilled on the counters, dirty diapers sitting on the dresser. Must have been 30 empty water and drink bottles all over the place. Sink was full of dirty dishes.

To top it off, the housekeeper said that the new guests were waiting in the lobby and wanted to get into the room ASAP.

Bill

All of this is 100% spot on!!!

 

[wilkeliza]

Totally not just DVC. We got the dreaded knock at a regular resort on more than one occasion. We've even had house keeping open the door while it was bolted when there was a privacy please sign out and it was far before check out.

I've noticed it is worst if you are the first in the row for that housekeeper to clean. I get it you have to clean the room and it is easier if people are out early but just skip that room and go to the next one and see. Check out isn't until 11 so unless I tell you I'm leaving early (which I usually do if I know I'm going to be out before 11) then don't come knocking on the door before 11. The biggest one was Grand Floridan where the house keeper waited outside our room. We informed her we were just going to breakfast and would not be leaving the room until 11 so she could clean but not strip the beds or anything and she scoffed and kind of huffed and puffed that we were going to come back to the room after breakfast. I guess they are so use to people leaving and going to a park and not coming back that they didn't know how to adjust to someone who would be in the room until 11.

 

[disneynutz]

It is amazing that when customer service isan issue at the hotel, they tell you "Disney manages the resort"......But when you complain about the annual pass prices for DVC members they are also quick to point out that DVC has no control over the ticket prices.....well OK, then what in the hell does DVC have control over other then zapping the dues out of my bank account every month?

The have no external control, to the other business units, DVD/DVC is a pain in the butt. It's like a car dealer telling the factory that they want purple cars, it ain't going to happen. The car dealer/DVC doesn't set policy, all they can do is make requests.

One reason that membership magic was created is because DVC can book events for a fee, say a fireworks cruise, then resell seats to DVC owners. If DVC went to the boat people and asked for some free boats, they would get the same answer that we would, NO.

Bill

 

[suebeelin]

Hm. I've never had an issue with housekeeping coming early.... But we usually leave early unless changing resorts.

Thx for letting us know to use the dnd sigh!

 

[PBB]

[QUOTE="disneynutz, post: 56420154, member: 132698" ]The other issue I have is with some guests who leave the rooms in a total mess. We were given the opportunity to tour a GV, the guests were still in the room at noon and when they left, the room was a war zone. The housekeeper was on her own and cleaning that room was going to take hours. Crap on the floors, balloons, baby strollers, blow up beds, all left behind, food and liquids spilled on the counters, dirty diapers sitting on the dresser. Must have been 30 empty water and drink bottles all over the place. Sink was full of dirty dishes.

To top it off, the housekeeper said that the new guests were waiting in the lobby and wanted to get into the room ASAP.

Bill
[/QUOTE]

If a room is left like this then a manager should document with pictures and charge the member or person renting the room from Disney. We leave a room in pretty good shape. Towels are in tub, trash taken out,etc. There is no excuse for doing this except bad manners........

 

[disneynutz]

I don't think that leaving a filthy room is a billable offense plus I doubt if guests get billed unless it's something huge.

At SSR a few years ago someone moved an upholstered chair to their patio on the first floor, I called to report it but no one cared. That afternoon a rain storm, the chair set out for another few days until the guest checked out.

Bill

 

[tjkraz]

If a room is left like this then a manager should document with pictures and charge the member or person renting the room from Disney. We leave a room in pretty good shape. Towels are in tub, trash taken out,etc. There is no excuse for doing this except bad manners........

Hotels and timeshares cannot cater exclusively to people with good manners. Cleaning up these messes--and even repairing damage left behind by guests--is part of the cost of doing business. Some hotels try to post signs warning of fees for damage or missing supplies. Often those warnings are intended to be little more than deterrents. Enforcement of the "policies" and financial recovery can be even more expensive than absorbing the cost of the damage.

And the tacky nature of such warnings may cost the hotelier business, too.

When you get into the hospitality business, guests expect you to be hospitable. That means dealing with bad-mannered guests from time to time.

 

[Sammie]

It is amazing that when customer service isan issue at the hotel, they tell you "Disney manages the resort"......But when you complain about the annual pass prices for DVC members they are also quick to point out that DVC has no control over the ticket prices.....well OK, then what in the hell does DVC have control over other then zapping the dues out of my bank account every month?

Actually not much after sales. My experience has been that hotels that are more DVC, such as OKW, SSR and Kidani with their own check in and management, operates better for DVC members than the add on DVC resorts such as BCV, GFV, VWL.

 

[TCARON]

Gee, this has never been an issue for us after 15 years of dvc and many trips. But, I would certainly be mad!

 

[Matty B13]

I think it is pretty sad that people think it is okay to trash a hotel room or timeshare unit, just because they have "paid" for it. As far as I'm concerned trashing a room should come with an added cost because you pay to sleep and stay in the room, not act like spoiled child with no manners and destroy the place.

A lot of people say that DVC is their second home, they should treat it that way.

 

[JWG]

We've had this same early and aggressive behavior a couple of times on checkout day. Fortunately, not frequently. Though we tend to be on our way early on checkout day as well. Either early flights or early to the car for the drive.

 

[crisi]

We've had a knock or two, but its never been aggressive. I seem to be incapable of sleeping in at Disney, so there is a soft knock and "housekeeping" and I say "we are still here - we are planning on being out at X:XX." Then I don't hear anything again.

Technology and customer service could help fix it - they could ask you to scan your magic bands at a check out station in the lobby when you are out of the room - and get a $10 room credit applied to your Disney bill. The housekeepers probably work with tablets that check in rooms when they are clean and let them know which ones are on schedule - they'd know which rooms are unoccupied. But we'd end up paying for that $10 in our dues.

They could also make housekeeping a much less desirable job by having five hour shifts for the bulk of the housekeepers - starting at 11:00 and ending at 4:00pm - and having more housekeepers. But my guess is there isn't a glut of people who want a part time job that doesn't pay well and involves cleaning up after entitled privileged people (no one here, of course )

 

[gmboy95]

Actually not much after sales. My experience has been that hotels that are more DVC, such as OKW, SSR and Kidani with their own check in and management, operates better for DVC members than the add on DVC resorts such as BCV, GFV, VWL.

this is my experience as well for sure!!!

 

[disneynutz]

We've had a knock or two, but its never been aggressive. I seem to be incapable of sleeping in at Disney, so there is a soft knock and "housekeeping" and I say "we are still here - we are planning on being out at X:XX." Then I don't hear anything again.

Technology and customer service could help fix it - they could ask you to scan your magic bands at a check out station in the lobby when you are out of the room - and get a $10 room credit applied to your Disney bill. The housekeepers probably work with tablets that check in rooms when they are clean and let them know which ones are on schedule - they'd know which rooms are unoccupied. But we'd end up paying for that $10 in our dues.

They could also make housekeeping a much less desirable job by having five hour shifts for the bulk of the housekeepers - starting at 11:00 and ending at 4:00pm - and having more housekeepers. But my guess is there isn't a glut of people who want a part time job that doesn't pay well and involves cleaning up after entitled privileged people (no one here, of course )

Disney doesn't spend money on internal improvements. Just a few years ago they still had AS 400's in service. CM and housekeeping schedules are on printed paper.

Union covered employee changes seems to be hard to come by.

Bill

 

[fishermouse]

Been to all the resorts many times, we get the phone call but hey no big deal. never had anyone knock while the do not disturb sign was out. one forgot to take it off when I called for bell services, their supv called me because they would not knock with the sign hanging. I don't mind the phone call since I appreciate it when I can get in my room early. No way if they start at 11 they can get all the rooms done by 4.

 

[Simba's Mom]

I've had the same experience. Dozens of DVC stays - I always have the DND hangtag on the door and never once has housekeeping knocked.

Same here! We're kind of slow learners, because we used to get these 8:00-8:30 door knocks almost every stay. After several years, we finally thought of a Privacy Please sign. Since then, no knock.

 

[Murron]

I've never experienced a real issue with this and our resort of choice is BWV. I do leave the privacy tag out all the time. I get rid of my own trash and will throw towels in the wash if need be. Not a big deal to me. On checkout day I put a post it on the door saying the exact time we'll be out of the room if I can't find housekeeping in the hallway. Now maintenance.....that's an entirely different story. I reported a maintenance issue at 9 am and they banged on the door at 10:30 pm! We were not happy campers.

 

[Deb & Bill]

I don't fault the housekeepers, I fault Disney. Disney is who sets their schedule, makes the union agreements, supervises their work, allows them to knock early or phone the room.

The other issue I have is with some guests who leave the rooms in a total mess. We were given the opportunity to tour a GV, the guests were still in the room at noon and when they left, the room was a war zone. The housekeeper was on her own and cleaning that room was going to take hours. Crap on the floors, balloons, baby strollers, blow up beds, all left behind, food and liquids spilled on the counters, dirty diapers sitting on the dresser. Must have been 30 empty water and drink bottles all over the place. Sink was full of dirty dishes.

To top it off, the housekeeper said that the new guests were waiting in the lobby and wanted to get into the room ASAP.

Bill

We were waiting for a villa just like that one at OKW on New Year's Day. The guests in the room decided to self extend and didn't leave until about 3PM when they were instructed they would have to leave. We were there when the housekeepers (plural, like 4 or 5 of them) arrived to clean up the mess from the night before. I don't know how many bags of garbage they removed from the villa. It wasn't even a GV. Just a one bedroom with a connecting studio to make two bedroom and I don't think they had the studio. We finally got into the villa around 5:30 after the speedy cleaning of the housekeepers. They had to shampoo the carpet as well.

I just don't understand how some people can be such pigs. We had a GV once for our son's HS graduation. He had eight friends along and the girls in the group were total pigs. I was embarrassed to have the housekeepers do trash and towel in the rooms upstairs so I gathered the trash and the towels and put them up myself. On the day we left, I told them they had to leave the room emptied with the sheets off the beds and towels thrown into the tubs, which they did. I can only imagine what their rooms look like at home or at college.

 

[carlbarry]

Housekeeping has an agreement with their union that if they finish their rooms early, they can go home with pay. Now you know why they start knocking early.

Bill

I understand that in some circles it is popular to bash unions, but I doubt that there is an agreement that if the housekeepers "finish their rooms early they can go home with pay." Housekeepers are paid $9 per hour, so therefore earn a whopping $19,000 per year. https://www.glassdoor.com/Hourly-Pa...-Housekeeping-Hourly-Pay-E13843_D_KO25,37.htm
Industry standard is that housekeepers clean 12-18 rooms per day. http://hospitalitylawyer.com/wp-con...-cleaning-can-save-time-and-labor-expense.pdf

 

[disneynutz]

I understand that in some circles it is popular to bash unions, but I doubt that there is an agreement that if the housekeepers "finish their rooms early they can go home with pay." Housekeepers are paid $9 per hour, so therefore earn a whopping $19,000 per year. https://www.glassdoor.com/Hourly-Pa...-Housekeeping-Hourly-Pay-E13843_D_KO25,37.htm
Industry standard is that housekeepers clean 12-18 rooms per day. http://hospitalitylawyer.com/wp-con...-cleaning-can-save-time-and-labor-expense.pdf

If you are referring to me, I didn't bash anyone.

From the agreement between WALT DISNEY PARKS AND RESORTS U.S. and THE SERVICE TRADES COUNCIL UNION

"The Company agrees to allow AM Housekeepers who clean rooms and successfully complete their daily section size , with forty-five (45) minutes or less remaining on their shifts, to leave and be compensated for the balance of their shift".

For others reading - The agreement also states that housekeepers do not change light bulbs, so that is why we find burned out bulbs in the rooms.

Bill