Website Had Rooms, CRO Unavailable

[WindyCityDisney]

I've been calling CRO at least once per day but couldn't match up codes for our dates, which are 7/27 - 8/4. We had a passholder rate at CSR of $139 per night, which I was thrilled with until the new rates came out.

I was trying to do 2 nights at the passholder rate and then switch to the BUK rate for the final 6 nights at any moderate. Couldn't do it at any resort except for a studio at SSR. Got some really great phone folks who tried really hard and some nastier ones who didn't try to understand what I was trying to do.

So this morning, for giggles, right after I hung up from another unsuccessful attempt, I tried to see what was available through the website. I was able to do it! I found a CBR passholder rate ($139) for the first 2 nights and booked it right away. Then I was able to find the CBR discounted rate ($104) for the next six nights and booked that, too. I was on the phone with CRO most of the time, and the rep seemed shocked that I could get it on the website and she couldn't pull it. Anyone know why I could get it on the website but not through CRO?

I just cancelled my CSR passholder room if anyone wants to try for it!

 

[grannyminnie]

Not me, because usually you can't even get the website to show you choices for your dates lately! I much prefer calling CRO and talking with a live person...