WDW Summary of NEW DAS changes and Disney Genie - Post ONE is an updated summary

[StarLime]

My upcoming trip is the first time I’ll be using DAS under the new system. I pre-registered last week and have my advanced selections. My question is, I’ve seen people talk about the DAS tab in the Disney app. I haven’t seen it appear on there. Will I have to visit guest services when I arrive, or does that tab appear the day of my trip?

 

[SueM in MN]

My upcoming trip is the first time I’ll be using DAS under the new system. I pre-registered last week and have my advanced selections. My question is, I’ve seen people talk about the DAS tab in the Disney app. I haven’t seen it appear on there. Will I have to visit guest services when I arrive, or does that tab appear the day of my trip?

It will appear after you enter your first park.
If it doesn’t, you can go to Guest Relations or one of the blue Guest Experience umbrellas and they can help you.

 

[minuet]

It will appear after you enter your first park.
If it doesn’t, you can go to Guest Relations or one of the blue Guest Experience umbrellas and they can help you.

I just completed my DAS pre-registration and confirmed this. The CM also reiterated that it's when you enter your first park, not the resort as they've had many people thinking it was when you checked into your resort if on-site.

 

[jlundeen]

With the news of Fantasmic! opening Nov 3, I'd wondering if it will be available for DAY OF DAS passes? Does anyone remember in the "before times" (pre-pandemic) if you could get a DAS day of for it. Speculation is that there will be G+ available, but nothing confirmed of course.

I haven't seen Fantasmic since probably before 2015 or so, and didn't need DAS then..... So wondering if it will be like Lion King and other shows....

 

[lanejudy]

Does anyone remember in the "before times" (pre-pandemic) if you could get a DAS day of for it.

We have usually done a dinner package, but I believe DAS was available. The issue with DAS for shows like Fantasmic! was it tied up the DAS because you can only have 1 DAS Return Time. And you still arrive about 30 minutes early even with DAS.

 

[Gentry2004]

We have usually done a dinner package, but I believe DAS was available. The issue with DAS for shows like Fantasmic! was it tied up the DAS because you can only have 1 DAS Return Time. And you still arrive about 30 minutes early even with DAS.

How late do you think you could request the DAS for Fantasmic? Would 2 hours be early enough? Even if that tied up the DAS that would still help us immensely.

 

[SueM in MN]

We have usually done a dinner package, but I believe DAS was available. The issue with DAS for shows like Fantasmic! was it tied up the DAS because you can only have 1 DAS Return Time. And you still arrive about 30 minutes early even with DAS.

We did use DAS for Fantasmic before it shut down. I don’t remember how early we had to be, but it was at least 30 minutes before the show. For shows, you generally get a window to arrive, not a start time and open end like regular DAS Return Times.

In the past, the closer it go to the start of the show, the busier and more crowded the walkway area behind the back row got. So, it’s better for most people to get there early and wait in your seat than to try to get in right before it starts.

How late do you think you could request the DAS for Fantasmic? Would 2 hours be early enough? Even if that tied up the DAS that would still help us immensely.

That’s really hard to tell. Since it’s just restarting, it’s likely to be busy and because it’s a theater with only a certain number of seats, they may have a specific number of spots set aside for DAS. In the past, when there were 2 shows, the last show was usually much less busy

 

[jlundeen]

Can someone who has done the advanced registration lately refresh my memory - I haven't done it since last year, and will be applying again soon for my trip this December.

I remember that the 1st CM asks for info about your resort reservations and traveling party. What info do I need at my fingertips about the others in my party? Names, obviously, but do I need addresses, etc? We all are adults, and all have MDE accounts.

I like to type it all out ahead of time then copy and paste into the chat box - goes so much faster since I'm such a poor typist!!

Thanks in advance.

 

[SueM in MN]

Can someone who has done the advanced registration lately refresh my memory - I haven't done it since last year, and will be applying again soon for my trip this December.

I remember that the 1st CM asks for info about your resort reservations and traveling party. What info do I need at my fingertips about the others in my party? Names, obviously, but do I need addresses, etc? We all are adults, and all have MDE accounts.

I like to type it all out ahead of time then copy and paste into the chat box - goes so much faster since I'm such a poor typist!!

Thanks in advance.

First, make sure everyone you want to add is listed as your friends and family.
The CM will ask:
- the name of the person registering for DAS
- the names of people in the traveling party
- the date of first park visit

You don’t need anyone’s addresses.
I have tried to type ahead, then copy and paste a couple of times, but was not successful. It said it copied, but would not paste into the chat window

 

[jlundeen]

First, make sure everyone you want to add is listed as your friends and family.
The CM will ask:
- the name of the person registering for DAS
- the names of people in the traveling party
- the date of first park visit

You don’t need anyone’s addresses.
I have tried to type ahead, then copy and paste a couple of times, but was not successful. It said it copied, but would not paste into the chat window

Thank you Sue!

 

[Memorymakerfor4]

I'd appreciate some help troubleshooting the video chat. I was able to connect to a Castmember but every time she sent the video, it wouldn't connect. I'm on a Mac and tried using Safari, then Google Chrome, then my phone both Safari and Chrome. I also cleared cookies, made sure view and microphone was enabled, as well as pop ups.

She eventually ended the chat to move on to others. Super frustrating, but not her fault. What else can I do?

 

[jlundeen]

Do you have an ad blocker on?

 

[Memorymakerfor4]

I just turned the content blocker off. Same thing I'm assuming

 

[jlundeen]

I don't know, the ad blocker that I have has an extension where I can turn it on and off. I don't know what a content blocker is, may or may not be the same thing?

 

[Memorymakerfor4]

I think it may be. I'll report back it it's successful.

 

[SueM in MN]

Also check for popup blocker.

When I did it for my daughter, the video worked fine for the DAS registration part, but the CM stayed on to do the DAS Advance Selections and it logged me out. She sent another video chat invitation and it said the video chat was active/connected from both her side and mine, but we just had blank screens.
I tried all the things she recommended, but she finally ended it since we couldn’t connect

 

[Memorymakerfor4]

Ad blocker/content blocker did it!

 

[Memorymakerfor4]

Also check for popup blocker.

When I did it for my daughter, the video worked fine for the DAS registration part, but the CM stayed on to do the DAS Advance Selections and it logged me out. She sent another video chat invitation and it said the video chat was active/connected from both her side and mine, but we just had blank screens.
I tried all the things she recommended, but she finally ended it since we couldn’t connect

The selections were actually made through regular chat, not video. I thought it would be another video chat like yours was.

 

[jlundeen]

Ad blocker/content blocker did it!

Yay!!!!!!!

 

[mbh106]

Not sure if this is a new way they’re doing multiple DAS registrations or if it was just an exception. We have a party of 4 with 2 DAS holders. When I went to register the first DAS holder, the cast member on the video chat went ahead and registered both people at the same time. She also made our advanced DAS reservations for us and put everyone all under one DAS member. The second DAS member didn’t need separate reservations under their own DAS. Has anyone else had it done this way?