WDW Summary of NEW DAS changes and Disney Genie - Post ONE is an updated summary

[GrumpyBa*D]

Anyone get through today yet without immediately putting in your dates.
yesterday I answered the 3 questions and never went anyone after 5 hours waiting to be disconnected. Today waiting since 701 but never was asked to answer the questions still waiting for a CM to become available

 

[SueM in MN]

Does anyone have any prediction if the process will be any different if you are renewing?

This is not known at this time.
MY GUESS is it might depend on how recently the DAS expired and what information is currently/still in the system.
As the new registration process is beginning, they COULD just start everyone over.
I read something on one of the Disney website DAS information areas about areas about renewal, which SOUNDED like renewing on video chat might be a little different process - maybe skipping some of the information since it is already in the system

 

[jlundeen]

Sorry, I'm trying to get my head around all the new stuff here. SOMEWHERE I thought I read someone posting that for the Advanced bookings in the video, you could only select attractions for the park where you had the Park Pass..... Did I dream that, or is there confirmation somewhere on it?

I have a bit of time before my 30 day window opens, but am trying to plan ahead and be ready for the chat.

Thanks in advance....

 

[Frodo'sMum]

Sorry, I'm trying to get my head around all the new stuff here. SOMEWHERE I thought I read someone posting that for the Advanced bookings in the video, you could only select attractions for the park where you had the Park Pass..... Did I dream that, or is there confirmation somewhere on it?

I have a bit of time before my 30 day window opens, but am trying to plan ahead and be ready for the chat.

Thanks in advance....

I did it last night and they only allowed the advanced das selections at the park I had reserved for each day.

 

[Frodo'sMum]

This is not known at this time.
MY GUESS is it might depend on how recently the DAS expired and what information is currently/still in the system.
As the new registration process is beginning, they COULD just start everyone over.
I read something on one of the Disney website DAS information areas about areas about renewal, which SOUNDED like renewing on video chat might be a little different process - maybe skipping some of the information since it is already in the system

I had a DAS in May. When I did it in May, they just renewed it from my last trip. However last night, I had to do the whole process including explaining my issues, to get the pass set up and the 2 advance DAS ride times.

 

[figmentfinesse]

I had a DAS in May. When I did it in May, they just renewed it from my last trip. However last night, I had to do the whole process including explaining my issues, to get the pass set up and the 2 advance DAS ride times.

Bummer. Wondering if in-park would still function like a standard renewal.

 

[TexanInTheMidwest]

So it looks like no one will be able to use the DAS digitally and/or advance registration without going through the video chat? Rather than just doing it in person?

 

[Frodo'sMum]

So it looks like no one will be able to use the DAS digitally and/or advance registration without going through the video chat? Rather than just doing it in person?

You can still get DAS day of at the park. However the 2 advanced das reservations are only if you do the video chat and it must be between 30 to 2 days in advance.

 

[SueM in MN]

So it looks like no one will be able to use the DAS digitally and/or advance registration without going through the video chat? Rather than just doing it in person?

No. Frodo’sMum has the correct information

You can still get DAS day of at the park. However the 2 advanced das reservations are only if you do the video chat and it must be between 30 to 2 days in advance.

This is a Screenshot from the Disney Website DAS information and indicates guests have 2 ways they can register for DAS - in the parks or ahead of time by video chat.
Whichever way they register, guests can request DAS Return Times once they are registered.
Disney has not officially announced a start date for guests making DAS Return Times themselves using the app, but it is likely to be 10/19/21 when Genie becomes active.

 

[TexanInTheMidwest]

No. Frodo’sMum has the correct information

This is a Screenshot from the Disney Website DAS information and indicates guests have 2 ways they can register for DAS - in the parks or ahead of time by video chat.
Whichever way they register, guests can request DAS Return Times once they are registered.
Disney has not officially announced a start date for guests making DAS Return Times themselves using the app, but it is likely to be 10/19/21 when Genie becomes active.

View attachment 612831

Thanks SueM in MN and SueM in MN

 

[emonade8]

I'm guessing to cut down on the incentive to abuse DAS. If those premium rides are available free through DAS, there will definitely be an uptick in abuse, as has been discussed ad nauseum, lol.

I'm hoping they're wrong. This would be a big blow for our family.

I'm gonna be honest, I don't think the DAS is even on most people's radar. Just like a large portion of guests didn't use FP because they thought it cost money. Yes, people on these boards know the ins and outs of it, but (as has been repeatedly pointed out) we are not the typical guests. I knew all the tips and tricks to optimize our FP usage but I knew absolutely nothing about disability services until my family needed accomodation. I imagine that's pretty typical.

I don't think there's the potential for much DAS abuse because I don't think most people even know it exists.

 

[jlundeen]

Another question - on the website, its says:

As technology has evolved, we are excited to announce that there will be new enhancements coming to the DAS program later this fall. These enhancements will be available to registered Guests using DAS and members of their party, and will include a new feature in the My Disney Experience app. This feature will allow Guests utilizing DAS to book, redeem, change or cancel DAS return times using the My Disney Experience app via a smart phone or other smart device.

Has anyone heard when the app will be updated with this feature?

 

[SueM in MN]

Another question - on the website, its says:

As technology has evolved, we are excited to announce that there will be new enhancements coming to the DAS program later this fall. These enhancements will be available to registered Guests using DAS and members of their party, and will include a new feature in the My Disney Experience app. This feature will allow Guests utilizing DAS to book, redeem, change or cancel DAS return times using the My Disney Experience app via a smart phone or other smart device.

Has anyone heard when the app will be updated with this feature?

People have reported CMs told them multiple different dates - anywhere from October 19 when Genie becomes active to December (many said CMs gave them very specific dates).
Bets right now are on Oct 19 with Genie since the video DAS Registration is active now.
Even if it’s not active yet, anyone in the DAS party can get a DAS Return Time at the attraction or from one of the Guest Services locations (umbrellas or roaming)

 

[DVCkidsMOM]

Between 2 and 30 days in advance.

ETA: all days of your trip must fall within the 2-30 day pre-planning window. You need to already have your tickets and park reservations, and you must have your Friends & Family linked.

Just to clarify, there is no 30 days plus length of on-site stay for DAS like there is for dining? So we can't call 30 days from our check-in date but, rather, must wait until 30 days from our check-out date?

Has anyone tried calling 30 days from arrival for an on-site stay?
(It turns out that 30 days from our check-out day is not a good day to call.)
I realize we could call as late as 2 days before arrival, but I assume that there is more availability for the two pre-selected experiences if you call earlier than last minute.

TIA for any "we called and this is how it went" information.

 

[SueM in MN]

Just to clarify, there is no 30 days plus length of on-site stay for DAS like there is for dining? So we can't call 30 days from our check-in date but, rather, must wait until 30 days from our check-out date?

Has anyone tried calling 30 days from arrival for an on-site stay?
(It turns out that 30 days from our check-out day is not a good day to call.)
I realize we could call as late as 2 days before arrival, but I assume that there is more availability for the two pre-selected experiences if you call earlier than last minute.

TIA for any "we called and this is how it went" information.

Agree with lanejudy. That was my understanding from the beginning, so I didn’t even try to call in yet because some days of our stay are outside of the 30 day window.

I’ve seen at least one post on DIS and another somewhere else where they made the video call for a stay that began within the 2-30 days, but the days at the end of the trip were more than 30 days away.

They WERE able to register for DAS and it will be valid for their entire trip (DAS is valid for 60 days once registered).
They WERE able to book DAS Advanced Selections ONLY for the days that were 30 days or less away, but not for the farther away days.

 

[Mystify]

You can still get DAS day of at the park. However the 2 advanced das reservations are only if you do the video chat and it must be between 30 to 2 days in advance.

 

[LOLA2]

Been waiting since 8am - will really suck to have to get disconnected at this point. Was on last night also until they said they were closing and I should call back again. I wish you could just put in your phone number and they call you back. It has been really difficult to be by phone all day. Phone has also lost connection multiple times, hope this didn.t screw up order and put me on end each time.

 

[Marrila]

Been waiting since 8am - will really suck to have to get disconnected at this point. Was on last night also until they said they were closing and I should call back again. I wish you could just put in your phone number and they call you back. It has been really difficult to be by phone all day. Phone has also lost connection multiple times, hope this didn.t screw up order and put me on end each time.

That is a long wait for sure. I agree about the callback suggestion. Here's hoping your turn comes up soon..

 

[prettypatchesmsu]

We’ll, waited hours after work and just got the we’re no longer taking chats message come up and it closed out. Try tomorrow.

 

[mshanson3121]

Why doesn't Disney hire more remote staff to handle the chats? Seeing many reports online of people waiting up to 12 hours.