WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[Leigh L]

I was able to get in pretty quickly. The CM had to read me the terms and conditions. “This restaurant is one credit on the Disney Dining Plan.” They should really revise their stuff!

No kidding!

 

[yulilin3]

For everyone on hold right now in case you didn't know
The reservations are for people with hotels reservations Arriving Monday 22nd through July 11th
The DVC phone line will also open for DVC members at 9am
If you don't have a hotel reservation during these dates you won't be able to book anything

 

[Mom2Anna&Elsa]

My sister in law was just told she could only book ressies for June 22-July 10th. My call dropped so I had to call back, not sure if I should waste my time holding only to be told the same thing. We arrive on July 10th-21. A cast member told me yesterday that I should be able to book for our entire stay...

Ahhhhh, yes, the inconsistent CM answers. Even with Covid19, that Disney tradition is alive & well!

 

[Mom2Anna&Elsa]

For everyone on hold right now in case you didn't know
The reservations are for people with hotels reservations Arriving Monday 22nd through July 11th
The DVC phone line will also open for DVC members at 9am
If you don't have a hotel reservation during these dates you won't be able to book anything

Any idea whether 7/5 arrivals can reserve ADRs past 7/11 if their stay extends into then?

 

[MeridaAnn]

My gold pass expired yesterday. It's still showing "expires 6/16/2020" and offering the renewal. I have not contacted Disney about my pass at all yet and I have not yet bought the renewal. (For me, renewing would save me $115 vs the refund, which should be $127 if fully proportionate and accounting for blackout dates if I've calculated correctly. So with an almost negligible price difference, the timing and where my new expiration date would end up is the only factor I'll really be basing my choice on.)

As an update, my pass now shows an expiration date of 10/11/20 as of this morning!

EDIT: I did some math incorrectly before when I first posted this and thought blockout dates had been taken out, but they weren't, I was just looking at the wrong numbers in my notes.

 

[yulilin3]

Any idea whether 7/5 arrivals can reserve ADRs past 7/11 if their stay extends into then?

we can only go with the info Disney has. I read it as only available to make reservations up to July 10th
Guests with Disney Resort hotel reservations for arrivals June 22 through July 10, 2020 can make dining reservations for select Walt Disney World Resort hotel and available Disney Springs dining locations beginning June 18, 2020. Call the Disney Reservation Center at (407) 824-1391 to check availability and make reservations. Or, if you’re a Disney Vacation Club Member, call Member Services at (800) 800-9800. Guests under 18 years of age must have parent or guardian permission to call.
Note: At this time, a valid Disney Resort hotel reservation will be required to make dining reservations.

Unless they mean you have to have a reservation for that period of time BUT can make reservations for after that date....which again, Disney being super vague, creating confusion

 

[GADisneyDad14]

Things seem to be going swimmingly.

A pack of bagels and a bag of Doritos from Moana Mercantile is looking a lot easier.

I will rationalize/excuse a lot of Disney things, but PP's report about them reading the dining plan credit stuff is pretty inexcusable IMO.

 

[zemmer]

Things seem to be going swimmingly.

A pack of bagels and a bag of Doritos from Moana Mercantile is looking a lot easier.

I will rationalize/excuse a lot of Disney things, but PP's report about them reading the dining plan credit stuff is pretty inexcusable IMO.

The CM did say that she knows there’s no dining plan but she has to read it all word for word. I feel bad for all of the CM having to deal with it all day.

 

[yulilin3]

Things seem to be going swimmingly.

A pack of bagels and a bag of Doritos from Moana Mercantile is looking a lot easier.

I will rationalize/excuse a lot of Disney things, but PP's report about them reading the dining plan credit stuff is pretty inexcusable IMO.

It's just plain sad and upsetting.
My friend is a supervisor for the DVC call center, she's been one of only a few left working as she has a lot of knowledge about all aspects of DVC. When all this started I asked her to keep me informed if she heard anything
She texts me last night "hey I'm assuming you know the dining reseervation system opens tomorrow"
me: "yeah I'm ready"
She:"great you can book now only 60 days in advance"
Me: "um on the website it says only for people with reservations during the reservation period" I send her a link
She:" Oh they didn't tells us that, only tha reservations would be opening"
Me:" so I can book anything 60 days?"
She: "I am not sure but by the website it doesn't look like it"

How are you expected to serve a costumer without all the info?

 

[Mike1082]

1 hour 14 minutes and counting on hold here....

 

[tinkerbell1991]

I was able to get in pretty quickly. The CM had to read me the terms and conditions. “This restaurant is one credit on the Disney Dining Plan.” They should really revise their stuff!

Are they just trying to rub salt in the wound a bit more

 

[yulilin3]

1 hour 14 minutes and counting on hold here....

roughly the same. I have also just realized that it's the same one hour loop music.

 

[JBeaty0507]

Does anyone know if the Disney Springs hotels would give you eligibility to book dining reservations?

 

[figment5]

Is there a list of what restaurants are open?

 

[GADisneyDad14]

I was having some serious regret last night over my decision to drop my WDW resort in favor of a Uni resort, but this is making me feel a little better.

On a separate topic, did anyone catch what Dr. Pam had to say on Good Morning America this AM?

https://twitter.com/x/status/1273571160077156353

 

[petrola]

we can only go with the info Disney has. I read it as only available to make reservations up to July 10th
Guests with Disney Resort hotel reservations for arrivals June 22 through July 10, 2020 can make dining reservations for select Walt Disney World Resort hotel and available Disney Springs dining locations beginning June 18, 2020. Call the Disney Reservation Center at (407) 824-1391 to check availability and make reservations. Or, if you’re a Disney Vacation Club Member, call Member Services at (800) 800-9800. Guests under 18 years of age must have parent or guardian permission to call.
Note: At this time, a valid Disney Resort hotel reservation will be required to make dining reservations.

Unless they mean you have to have a reservation for that period of time BUT can make reservations for after that date....which again, Disney being super vague, creating confusion

just curious- because someone asked this question yesterday but I don’t remember seeing an answer- what number does one call if they are renting points or if a DVC member booked a reservation for them? Does the DVC member have to book the restaurant reservation for them?

 

[zemmer]

Is there a list of what restaurants are open?

https://disneyworld.disney.go.com/experience-updates/resorts/Scroll to the bottom. You can click on each open resort and see what restaurants are open there.

 

[FRANKTSJR]

I activated my Gold AP March 6, 2020 just before the Parks closed but showing expires March 7, 2021 so no extension yet

Update- showing expires July 2, 2021 now

 

[Mom2Anna&Elsa]

Another poster on a different board that got through said she was told reservations only through 7/10. That answers my question-- I had been holding for an hour but hung up, since I know I cannot book my 7/11 or 7/12 reservations on my trip anyway.

She also was told that the reservations for 7/11 and beyond are supposed to be online (but I won't hold my breath).

 

[figment5]

https://disneyworld.disney.go.com/experience-updates/resorts/Scroll to the bottom. You can click on each open resort and see what restaurants are open there.

Thank you!