Was told check in time is 5pm by Disney

[cindala]

If they told you 5pm, then it's another example of the left hand not knowing what the right hand is doing!

We all know that the 'quality' of CM's varies greatly. I would call back and see if ANYONE else states this as the new check-in time, just in case there is a change in policy.

 

[SKJandBG]

I think Nolcrest has hit the nail on the head. I know that our room was consistently never cleaned by housekeeping until the afternoon; I think the latest came around 3:00 or 4:00. We had already been to the parks and swimming and were just chillin' with our two little boys. Not an ideal time to duck out so the room can be cleaned.

BTW... this was @ the Polynesian. Overall, I think it reflects more on the reductions in CM numbers that I've read about than anything else. Does anyone really expect a frontdesk CM to say, "I'm sorry, but we are so understaffed...."

 

[DancingBear]

Originally posted by SKJandBG
I know that our room was consistently never cleaned by housekeeping until the afternoon; I think the latest came around 3:00 or 4:00.

Since they have to get the rooms cleaned first for the new check-ins, it wouldn't surprise me that the rooms which aren't turning over get cleaned later in the afternoon.

 

[jlima]

It sounds like they are short on housekeepers and can't get the rooms done in time!! 5 pm?!? That means a housekeeper who works 7 - 4 is being asked to work 1 hr overtime so all the rooms are done by 5pm. But they won't hire more CMs to keep costs down, so the guests are supposed to deal with waiting until 5pm to check in? I think people need to vote with their wallets on this one & stay somewhere else.

 

[Lisa P.]

Do the confirmation papers say check-in is "at 3PM" or "after 3PM?" I'm only asking this because it's been argued before that when it says "after," it only implies that they need not accommodate any check-in requests prior to that time and that check-ins may begin after that time. And so, "after" would mean that this is not a guarantee of the room being ready "at" the stated time, rather could be at any time later and ought not to be expected sooner. Despite a hotel's willingness to accommodate earlier requests at times, the policy would stand.

I'm probably not being clear. And I don't necessarily agree. But I've read this before on a number of occasions so thought I'd toss it out there. Just cannot recall what those confirmation papers actually say. Anyone?

 

[cassie]

I stayed at CBR last May and my room was not cleaned until 3-4pm. Very annoying, as I could never come back to the room for a late shower or just to nap. I did see all the housekeepers leave at 5 pm everyday. A tram came by to pick them up. I guess they would start at the other side of my building and work their way around.

 

[cindyfan]

Lisa, the confirmations do say "check in AFTER 3pm (or 4pm)"
I always took this to mean....that if you arrive early, then there is no guarentee the room will be ready.
BUT... that AFTER the time, the room would be ready.
Sooooo....if I arrive at 3:01....I expect a room to be ready

But for a room not to be ready til 5pm or 7pm is IMHO .... UNacceptable.

cassie, you can call mousekeeping and request that your room be cleaned earlier than their "scheduled" time of day.
We did that at CSR. The first 2 days they didn't clean it til around 3pm and BOY, was that inconvenient for us. So I just called and politely told them we planned on returning to the room every day for an afternoon break, and if they could please clean it early. They were fine with that. Alot of people don't return to their rooms and they don't know, so just tell them!

 

[cassie]

Thanks Cindy, I'll remember that next time.

 

[judi]

I was surprised to find that our WL confirmation had a 4pm check in time, it used to be 3pm at WL. Our YC confirmation still says 3pm.

 

[eeyore0062]

I just looked at my confirmation letter, and it says "Check in AFTER 3 pm". Because of the wording, they own no compensation if the room is not ready for a guest to check in at 3 pm. Sorry

 

[freediverdude]

Hi all!

Yes I experienced this "room not ready" stuff recently with Wyndham Palace in Downtown Disney. Although not Disney owned, it does seem to have similar policies, including saying "check in after 3 pm" on their room literature. I arrived one day recently, drove up to the valet parking (No one would approach, but then when I tried to walk in to check in, they yelled after me and accosted me for my keys, saying that I wasn't allowed to have my car there unless I wanted valet, which I had wanted, but no one would come up to get my car LOL), then waited in a fifteen minute line to get to the desk (at this time it was 1:45 pm). I was told the room wasn't ready, and to come back at 3, so walked over to downtown Disney and got all sweaty shopping and such, and came back and waited through the check in line again around 3:15. They told me to come back at 4:00. So, I sort of walked around the resort and looked at everything, and came back and waited in the check in line a third time around 4:15, and they could tell I was getting really tired, and finally offered a room, then the bellhops watched me pick my lugguge up off their bell cart and struggle to take it to my room, not even offering to help, finally getting into my room at 4:30. I could tell the problem was that people were not vacating the rooms. Each time I waited in line there were people checking out! In the middle of the afternoon! I think a lot of people just don't pay any attention to the check out time, and decide to kind of make it a full day the last day, and don't care if they get charged a late check-out fee, which irritates me, because i'm always careful to vacate the room by 11, even one time when I was sick and could barely get out of bed. I've decided from now on, if the room isn't available, I'm not waiting around. I'm going to take some clothes into the bathroom, freshen up, and head out to the parks and come back later, and not rely on their promises. And if I go out and come back hours after the official check-in time and it's still not ready, I'm demanding a room or taking my stuff and going to another hotel. It's not worth ruining your vacation over trying to get into your room, even if you have to end up giving them a piece of your mind and a night's deposit. There are plenty of other hotels in the area where you can just check right in, no muss no fuss. I know it's hard to give up a night's deposit if they won't offer to refund it, but IMHO it's worth it if it saves the rest of your day of vacation and you get to check in somewhere and go to the parks for the evening instead of waiting around and having the whole day be a complete waste just trying to get into your room. And it sends the hotel a message too, that we won't put up with that. If you were booked for several nights or more, they just lost a bunch of revenue by not getting you into a room within a reasonable time.