Was anyone at MNSSP on Sept 16? Did you request partial compensation from guest services?

[xdan0920]

Gouging? Really? Creativity, innovation, labor, maintenance, etc. have a cost. You like to enjoy their final product but don't like to pay the asking price?

Are you…are you the real Minnie Mouse? Have I personally insulted you?

 

[gottalovepluto]

. I don’t know the refund etiquette.

The etiquette is to be polite to the Guest Relations CM you talk to. You feel shorted so if you’re still there go talk to Guest Relations at any of the parks. This will take time, there are often lines so be patient. If you’ve left call Disney. Might they say nope? Yup. Might they say sure well give you something? Yup. It is not wrong to ask.

Is it unprecedented to get something? No, it’s just very rare. For whatever reason Disney once in a while feels it is in their best interest to compensate when some parties go very bad.

To all those saying “Disney is setting a bad precedent”- Disney needs to protect their assets, CMs and image. In striking that balance sometimes it is prudent to issue compensation. Massive crowds of pissed off people, even wrongly so, can go south fast.

Do note- Disney keeps track of these things and it will be on your account history. This isn’t a bad thing, it just means you can’t somehow turn this into a habit or find a way to game Disney. I was at the party last year that was so bad they auto-refunded or issued one day park hoppers to everyone before the party ended. (The guest relations lines were hundreds of people deep when I left at 10pm.) I was unable to use the 1 day park hopper I was issued as an AP & no refund could be issued because I bought on Viator. The CM I spoke to at Guest Relations the next day said they’d offer me gc compensation that time only because she could see in my account history I’d never had something like this happen.

 

[Babe the Blue Ox]

It's weird how defensive people get about this sort of thing.

Disney has offered Rain checks in the past for events being washed out. Including many MNSSHP.

Rule of thumb is normally to speak to CM before you leave or within a few days. Be kind and you never know Disney might have some magic for you.

The policies in place often get quoted here, but we know from Disney’s own movies that these are more like guidelines than actual rules.

I doubt the OP returns with an update due to the chilly initial reception that she received.